I have not had any issues getting this phone to work with verizon. I have two of these phone active on verizon. Simply turn off the phone, insert your verizon sim, and turn the phone back on. If it works, don't even bother telling verizon. If it doesn't you can give them the IMEI and the Simcard # they should be able to find a solution for you. If they can't call back and talk to another associate.