Customer reviews from frigidaire.com
Frigidaire - Gallery 25.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
2.5
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
6
4 Stars
8
3 Stars
2
2 Stars
9
1 Star
17
32%of customers recommend this product.
(
13 out of
40)
Customer Reviews for Frigidaire - Gallery 25.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
2
Review
on December 31, 2013
Posted by: Lon
Icemaker failed after about two years and could not be repaired.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Ice Maker
on January 14, 2014
Posted by: Wayne813
Love the fridge, it looks great and has even cooling throughout. The only issue that I have is that it takes FOREVER to make ice. So incredibly slow making ice, but I do love that you can adjust the size of the ice cubes.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
icemaker problems
on May 24, 2014
Posted by: icemaker problems
we've had the tech out 7 times and he cannot fix the icemaker problem. we have white residue when the ice melts. Our model is a 2010.
getting the run around for a replacement and am very unhappy.
getting the run around for a replacement and am very unhappy.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Don't Buy
on June 11, 2017
Posted by: Nanakins
from Warren, MI, United States
I bought this refrigerator on May 2, 2013 and it was delivered the beginning of June 2013. On June 8, 2016 I had to replace the ice maker. Now it's June 2017 and the ice maker has gone out again. There's ice building up under the cool drawer and water coming out of the vents on the back wall inside the refrigerator.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 14, 2017
Yikes! Nanakins, I regret any frustration and inconvenience this matter may have caused you and your family. This is not the experience we wish upon any of our consumers. If you haven’t recently replaced the water filter, and the door seals are good, I stand behind what the previous agent stated, and strongly advise seeking service. Should you have any questions, please reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 877-435-3287. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Never again
on October 4, 2017
Posted by: not_buying_from_you_again
from Perrysburg, OH, United States
If I could give this fridge a 0, I would. Bad icemaker, u reliable part ordering, and it broke down in less than 3 years. Done with the brand as a whole.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, October 5, 2017
Oh no! Frigidaire friend, this is not the experience we expect our consumers to have. Regretfully, my research using your email address was unable to locate any recent contact, or service request, pertaining to any matter. So that we are able to gain more insight and assist you properly, we request that you reconnect with us directly for assistance. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worst Fridge Ever!!!!
on October 31, 2017
Posted by: Sandra1
from St. Louis, MO, United States
I bought this in May of 2012 have had the ice maker break over 5 times. Thank goodness I bought the warranty but I feel they should go ahead and give me a new fridge but they say it has to break 4 times in a year. I am very disappointed in this product and would recommend you do not buy this product.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, November 1, 2017
Gosh! Sandra1, please be on the lookout for an email from me shortly. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible Design
on November 28, 2017
Posted by: Jhilz
from Bradford, PA, United States
This is the first brand new appliance that I ever purchased and the ice maker does not work. I have had a technician at my house to repair it 3 times!!!! And, now it is broken for a 4th time!!!! People work hard for their money and expect good quality from a brand name. I am truly at a loss. I wish I would have read all of the previous reviews about this problem before making such an important purchase. Very disheartened to see that I bought something brand new that only half works.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, November 30, 2017
Oh no! Jhilz, my research into your consumer file failed to locate any recent contact, or service request, pertaining to your matter. So that we are able to gain more insight and assist you properly, please reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST@ 800-724-7519. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great style
on May 14, 2014
Posted by: eileen
I love the look of this fridge and the features, but the vegetable drawers broke immediately (although Frigidaire replaced them) and the flap between the french doors didn't work until a rep adjusted the door. Also, ice has built up on the back wall. I'm hoping that will stop now that the flap seal works. We'll see.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com