Customer reviews from frigidaire.com
Frigidaire - 22.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Bisque
Average customer rating
4.1
(202 Reviews)
Rating breakdown 202 reviews
5 Stars
102
4 Stars
55
3 Stars
23
2 Stars
8
1 Star
14
84%of customers recommend this product.
(
156 out of
186)
Customer Reviews for Frigidaire - 22.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Bisque
Customer Rating
1
Broken, second time this month
on August 15, 2017
Posted by: Rafina
from Dowagiac MI
Refrigerator delivered July 9., It is August 15, and this is the SECOND TIME it has failed.
I could like this refrigerator if it worked. but I've lost food TWICE now.
I could like this refrigerator if it worked. but I've lost food TWICE now.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, August 17, 2017
Oh no! Rafina, I am dismayed to hear of your ongoing refrigerator experience. If you are experiencing the exact same matter, please reconnect with the servicer. Our authorized service providers guarantee their repairs for 60 days, they will come back and make it right. Should you have need of assistance, please reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 800-724-7519. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Still cautious
on August 18, 2017
Posted by: loub213
from Belleville, IL
[This review was collected as part of a promotion.] I purchased on July 24th and all was well. About Aug 1st I was being overloaded with ice cubes so I turned the ice maker off by lifting the wire inside the maker. After 5 days, I wanted to make more ice cubes but there wasn't water running to do so. I procrastinated calling Service and suddenly on Aug 16 it started working again. I will not be turning off the ice maker ever again. ... Befuddled
Response from frigidaire.comBy Ciara, Online Outreach Specialist , August 21, 2017
Gosh Loub213!
I hate that you experienced any hiccups with your ice maker, but I am glad to hear that it is working properly. Should you ever need any assistance with your refrigerator, please do not hesitate to reach out to us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience or via email at socialcare@frigidaire.com.
Kindly-CiCi
I hate that you experienced any hiccups with your ice maker, but I am glad to hear that it is working properly. Should you ever need any assistance with your refrigerator, please do not hesitate to reach out to us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience or via email at socialcare@frigidaire.com.
Kindly-CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
4
Like the texture of the doors on the outside.
on March 4, 2018
Posted by: Breezy123
from Columbia,SC
[This review was collected as part of a promotion.] Doesn’t show fingerprints and smudges. Great size for our kitchen. Wish it had a meat drawer and is a little noisy at times.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
it makes some noise inside?
on October 4, 2018
Posted by: mosias05
from Orange County, California
[This review was collected as part of a promotion.] I bought it about one month ago and it has issue problem and it makes noise when it's working?
1- There is one Door Shelf bin Box missing?
2- There is one wire floor missing in freezer?
3- There is one Spill Safe Glass Shelf missing inside?
4- Also there is some noise when it's working?
1- There is one Door Shelf bin Box missing?
2- There is one wire floor missing in freezer?
3- There is one Spill Safe Glass Shelf missing inside?
4- Also there is some noise when it's working?
No, I would not recommend this to a friend.
Response from frigidaire.comBy Briana, Online Outreach Specialist , October 5, 2018
We appreciate your review, Mosias05! Thank you for bringing your concerns to our attention. Rest assured, we make every effort to manufacture quality products and your concerns will not go unnoticed. So that we are able to properly assist you, please reach out to us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
2
Had issues right away
on December 26, 2019
Posted by: Nsanfordsgirl
Had this for a year or so when the handle became loose and impossible to tighten up without removing/destroying seal. A few years later the freezer won’t stay cold and a loud humming coming from the freezer side.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, January 6, 2020
Hello Nsanfordsgirl.
We do apologize that your ownership has not been completely satisfactory. This is not the experience we would wish for any consumer.
We invite you to connect with our customer service team so that we may learn more about the cooling and humming concerns. From there, we can explore how we could assist you further. Some sounds are considered normal operating sounds and can be reviewed in the Normal Operating Sounds section of the owner's manual.
Our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
We do apologize that your ownership has not been completely satisfactory. This is not the experience we would wish for any consumer.
We invite you to connect with our customer service team so that we may learn more about the cooling and humming concerns. From there, we can explore how we could assist you further. Some sounds are considered normal operating sounds and can be reviewed in the Normal Operating Sounds section of the owner's manual.
Our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Wiring problem the Tech can’t fix
on July 22, 2020
Posted by: Gene Ivey
This refrigerator has performed well for 3 years, until the wiring on the icemaker/water dispenser went out. According to the trained service Tech, it can’t be fixed. Guess I’ll go buy a new Refrigerator.... NOT a Frigidaire.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 6, 2020
Hello, Gene Ivey!
Thank you for your review. We sincerely apologize for the experience with the refrigerator icemaker failing. We will submit your review to our design and engineer teams, in hopes to serve you better in future. If you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your review. We sincerely apologize for the experience with the refrigerator icemaker failing. We will submit your review to our design and engineer teams, in hopes to serve you better in future. If you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
2
DON'T PURCHASE
on August 17, 2020
Posted by: tracey lorentsen
[This review was collected as part of a promotion.] I bought my refrigerator 03/01/2015. I also purchased the 5-yr extended protection plan, but it expired in March 2020. I am having the same exact problem I had in May 2019, a bad compressor. So within 5 years, and 5 months, this fridge has broken down twice. thank goodness I had the extended plan through Loews. I live alone, and take care of the unit, but it is just not made to last.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , September 4, 2020
Hello, tracey lorentsen!
Sorry to learn about your issues with the refrigerator. Your feedback is certainly valuable to us as we ensure continuous improvement in our products.
Bianca
Sorry to learn about your issues with the refrigerator. Your feedback is certainly valuable to us as we ensure continuous improvement in our products.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Awful refrigerator
on May 2, 2017
Posted by: Mjk00a
from Texas, United States
We bought this fridge brand new in February 2015. Within 6 months we had to have the ice maker replaced. We have continued to have issues with the ice maker since that time. When we moved in July of 2016 we discovered the fridge had been leaking for quite some time. Then two weeks ago the freezer and fridge stopped working altogether. Repair man said the compressor went out and it would cost nearly the same amount to repair as what we paid. Very disappointed that we have owned this fridge for a little over two years and now have to buy a new one. I will never again buy a frigidaire brand anything.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 4, 2017
Yikes! Mjk00a, I am dismayed to hear of your refrigerator experience. Although we place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction. We do hope that you will reconsider Frigidaire for your future appliance needs. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com