Customer reviews from frigidaire.com
Frigidaire - 22.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Bisque
Average customer rating
4.1
(202 Reviews)
Rating breakdown 202 reviews
5 Stars
102
4 Stars
55
3 Stars
23
2 Stars
8
1 Star
14
84%of customers recommend this product.
(
156 out of
186)
Customer Reviews for Frigidaire - 22.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Bisque
Customer Rating
4
Nice refrig. Works well.
on November 13, 2015
Posted by: Becckka
from Myrtle beach, sc
Only complaint, plastic above ice maker on door keeps coming loose.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
It brokedown a month after we purchased
on February 22, 2017
Posted by: Raffiki25
from Virginia
[This review was collected as part of a promotion.] A control board went bad and we lost all food in refrigerator. Then we had to schedule repair,process took 3 weeks withvout refeigerator
Response from frigidaire.comBy Maggie , Online Outreach Specialist, March 3, 2017
Hi Raffiki25,
Thanks for your valuable feedback. I completely understand your frustration with this experience. Notes on your account confirm your refrigerator has been successfully repaired.
We do attempt to resolve your experience as fast as possible. Please note servicers initially visit your home to get a proper diagnosis for your appliance. Then, they proceed to order the part(s) required. Finally, service is scheduled, once the part(s) arrive, to complete your appliance repair.
If you require additional assistance in the future, please feel free to contact Customer Care at 1-800-374-4432 Monday-Friday 8am-8pm or Saturday 8am-6pm.
Respectfully,
Maggie
Thanks for your valuable feedback. I completely understand your frustration with this experience. Notes on your account confirm your refrigerator has been successfully repaired.
We do attempt to resolve your experience as fast as possible. Please note servicers initially visit your home to get a proper diagnosis for your appliance. Then, they proceed to order the part(s) required. Finally, service is scheduled, once the part(s) arrive, to complete your appliance repair.
If you require additional assistance in the future, please feel free to contact Customer Care at 1-800-374-4432 Monday-Friday 8am-8pm or Saturday 8am-6pm.
Respectfully,
Maggie
Written by a customer while visiting frigidaire.com
Customer Rating
1
Very Noisy Fridge
on March 9, 2017
Posted by: Beary17
from Chandler, AZ, United States
We purchased this fridge approximately 8 months ago. We were having our kitchen renovated and thought it was the location that made it so noisy. But after completing the renovation and enclosing the fridge the noise is as loud as ever. Sounds like a motorcycle or groaning and humming. Very disturbing and embarrassing. Guests do not believe that it is new. So unhappy with this fridge. Definitely would not purchase again and recommend that no one purchase.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, March 10, 2017
Oh no, Beary! I am regretful that you are frustrated by the sounds your refrigerator is making. Normal operating sounds are addressed on page 24 of your Owner’s Manual. If what you are hearing is not listed, or you have any questions, please don’t hesitate to reconnect with us directly by calling Mon-Fri, 8a-8p EST or Saturday 9a-6p @ 877-435-3287. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
ice maker problems - again
on March 21, 2017
Posted by: Becky N
from Rockford, IL, United States
[This review was collected as part of a promotion.] I bought my refrigerator in February 2016 to replace the same model I bought in 2009. After 7 years with the first one the ice maker would overfill and make a horrible loud noice that would not stop until it was unplugged for at least an hour and the ice was dumped. The new one is now overfilling after only a month and I let it fill then turn the ice maker off manually. Is there any way to adjust the level bar so this will not happen? I love the size, the layout, and the big ice compartment. But, I expect a refrigerator to last more than 7 years and you should not have to manually turn the ice maker on and off.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, March 30, 2017
Hey Becky N, thank you for sharing your refrigerator experience with us. I regret to hear that your ice maker is giving you too much ice. Please reconnect with us at your earliest convenience, we would like to hear more about what is happening. Please call us calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 877-435-3287 for assistance. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect size and level of features for our needs
on April 20, 2017
Posted by: LarryAllen
from Panama City Beach, FL, United States
[This review was collected as part of a promotion.] Had a problem with ice maker and water dispenser, but warranty repair man was able to diagnose the problem immediately. With this model the water supply line to filter freezes up when temp setting for refrigerator is set above setting 5 according to his experiences (he was right). It thawed itself out at the lower setting in about one day. This information needs to be shared with your call center.. It will save you a lot of money on unnecessary warranty service calls (or you could look into the desing also)
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent for space
on April 26, 2017
Posted by: Farah4
from Boyd, TX, United States
[This review was collected as part of a promotion.] This refrigerator is excellent for a tight fit. I've had it now for about a month and I love it. Great features too!!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
I Like It Better Than Expected
on May 17, 2017
Posted by: Njc253
from Columbus, OH, United States
[This review was collected as part of a promotion.] I have had this refrigerator for about a month. I was concerned it would seem small since my old French door fridge died. This side by side fits perfect in a small space. The ice maker is a treat for us.
I have learned if I use square or rectangular bowls I gain more space over round.
So far I am very pleased with this refrigerator, and would recommend it to others.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Just sad
on June 12, 2017
Posted by: Melvincarter413
from Greenville, NC, United States
[This review was collected as part of a promotion.] I bought this frigidiare had it a less than a month and my kitchen had water all over the floor water all in the inside now the ordering a front door and the tubes inside
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 14, 2017
Oh my goodness! I can’t even imagine the frustration and inconvenience this matter has brought you and your family, Melvincarter413. Our records indicate you are in the middle of a service call for this matter. I have confidence our team of authorized service providers are working diligently, to restore your appliance to optimal performance, including contacting our Factory Technical Information Department for assistance if needed. Should you have any questions, please reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 877-435-3287. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com