Customer reviews from frigidaire.com
Frigidaire - 26.0 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
4.1
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
176
4 Stars
131
3 Stars
35
2 Stars
17
1 Star
25
85%of customers recommend this product.
(
301 out of
353)
Customer Reviews for Frigidaire - 26.0 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
4
good starter level upgrade
on December 18, 2015
Posted by: osage201
from Edna, KS, United States
we upgraded from a 16.5 cubic foot wish it had a egg shelf on the door like the old one does but we have a ton more room
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Replacement for older unit
on December 18, 2015
Posted by: Rafi
from Kissimmee, FL, United States
Last Frigidaire unit lasted for 13 years. Pretty happy with this one, more energy efficient and crushed ice option that I did not have in the last one.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
This refrigerator is falling apart.
on November 6, 2016
Posted by: Jerry L Gay
from Tifton, GA, United States
This started shortly after we brought it. The door shelves broke, the ice maker had to be replaced. Now the bottom bins and guides are broke. We were told that the shelves, bins and guides are not covered by warranty ( we got 3 year extended warranty ). We have had this refrigerator less than 2 years.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, November 21, 2016
Thank you for sharing your refrigerator experience with us, Jerry L Gay. Please be on the lookout for an email from me shortly with some more information for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
2
Used to be better...
on December 19, 2016
Posted by: Pedr0
from Fayetteville, AR
[This review was collected as part of a promotion.] We had an older version of this model. I don't know if the model number was the same. We really liked it a lot, but the air compressor eventually failed and the way they build things these days, it's cheaper to throw away AN ENTIRE REFRIGERATOR than it is to replace a compressor. That's insane. It lasted 7 years.
But we really loved the price point and except for that failure, it had been a fantastic refrigerator.
So we got a this one, which is nearly identical, except with cheaper components. What had been light that came on when you used the water dispenser now requires you to press a button (and it's one of those flat contact type ones that I dare anyone to ever find in the dark). And everything about it just seems cheaper. Fortunately we still had the old one so we swapped out all the shelves and drawers from the old one because they were all better quality.
It's also noisy. Go read the reviews on Lowes (SORT BY DATE to see the most recent first!!!!). It makes a whole cornucopia of sounds out of the freezer, probably the ice maker. Sometimes it sounds like someone knocking at the door. Sometimes it sounds like a dog barking. Sometimes it sounds like an animal moaning it's last gasp. Not terribly loud, but loud enough. It's right outside our bedroom door. The old one was really quiet.
Our in-laws, for some reason, got one as well (price point, probably). They're having the same sounds...
But we really loved the price point and except for that failure, it had been a fantastic refrigerator.
So we got a this one, which is nearly identical, except with cheaper components. What had been light that came on when you used the water dispenser now requires you to press a button (and it's one of those flat contact type ones that I dare anyone to ever find in the dark). And everything about it just seems cheaper. Fortunately we still had the old one so we swapped out all the shelves and drawers from the old one because they were all better quality.
It's also noisy. Go read the reviews on Lowes (SORT BY DATE to see the most recent first!!!!). It makes a whole cornucopia of sounds out of the freezer, probably the ice maker. Sometimes it sounds like someone knocking at the door. Sometimes it sounds like a dog barking. Sometimes it sounds like an animal moaning it's last gasp. Not terribly loud, but loud enough. It's right outside our bedroom door. The old one was really quiet.
Our in-laws, for some reason, got one as well (price point, probably). They're having the same sounds...
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, December 22, 2016
Hi Pedr0, thank you for your review. We hear your voice and appreciate your sharing your important quality and design concerns. Striving to be the best home appliance company in North America, we do value your opinion. Rest assured, I will personally relay your communication to our product development team, who will seriously evaluate your review to aid in implementing future design improvements to our product lines. Thank you, Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
2
It's ok
on December 27, 2016
Posted by: sweettoothb
from Hickory, NC, United States
[This review was collected as part of a promotion.] I bought this a couple of weeks ago because my old one went out. I liked the price, but when I got it home there is no glass that separates the two bottom drawers. The ice maker keeps making a knocking sound when trying to turn to drop ice. I tried to go to this site to see why the ice maker is making the knocking sound and no luck. The egg storage is not even big enough to hold a 18 carton of eggs, they stick out and the lid won't come all the way down to close. There is not a small drawer to place things like lunch meat in.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, January 11, 2017
Hello Sweettoothb. We thank you for taking the time to provide commentary on your experience with your new refrigerator, model FFHS2611LB. We do regret to hear you are not completely satisfied with your purchase. Please contact us directly to discuss your concerns further. Best Wishes – Anna
Written by a customer while visiting frigidaire.com
Customer Rating
2
Stopped cooling
on January 16, 2017
Posted by: Tip1
from Clinton, Missouri
[This review was collected as part of a promotion.] Owned for 2 years. Have another just like this one purchased Mother's day of 2015 along with an FFHB2740PP French door. The first one I bought stopped cooling after two years. I did not buy an extended warranty so I am out in the cold (maybe should say heat). The French door ice maker froze up so we took everything out and put in coolers and used fans to thaw out. About 2 hours later placed everything back in and turned back on. Ice maker works but it has been more than 36 hours and the freezer still has not came down to temperature. It is currently showing 13 degrees on the freezer and 35 on the refrigerator. We have a Frigidaire gas range that has a probe that has never worked correctly. After 3 refrigerators and a gas range (all purchased in last 3 years) and only 1 of the 4 without problems, I will not buy anything else made by Electrolux/Frigidaire.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Worked perfectly for al long time
on January 18, 2017
Posted by: pitbullmama1
from Newnan, GA, United States
[This review was collected as part of a promotion.] I am having a problem with this product. I am getting water all over my floor from the front. I is leaking. What is the problem and how do I fix it. The bottom front is starting to rust.
I would recommend this to a friend!
Response from frigidaire.comBy Courtney, Online Outreach Specialist, January 23, 2017
Oh no, pitbullmama1! I hate to hear that this is happening to you. I would like to ask that you reach out to our Care Team in hopes that you will allow us to further discuss your concerns and answer any questions you might have. Please contact us at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you have your full mailing/physical address, phone number along with your refrigerator's model, serial number and date of purchase available. Please be sure to also provide the representative with a detailed description of what you have experienced. We are eager to speak with you and restore your confidence in our brand! On behalf of Frigidaire, I hope you have a great rest of your day! Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
4
on February 3, 2017
Posted by: billy50
from Missouri, United States
my door handle is coming loose on the top i can see the screw threads but dont know how too tighten it
I would recommend this to a friend!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 8, 2017
Hey billy50, I would be pleased to give you the knowledge to be a DIY hero! Check out page 9 in your Owner’s Manual, it shows you how to tighten or remove those loose handles. Should you need assistance, please do not hesitate to reconnect with us directly by calling Mon-Fri 8a-8p or Saturday 9a-6p EST @ 877-435-3287.
Written by a customer while visiting frigidaire.com