Customer reviews from frigidaire.com
Frigidaire - 26.0 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
4.1
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
176
4 Stars
131
3 Stars
35
2 Stars
17
1 Star
25
85%of customers recommend this product.
(
301 out of
353)
Customer Reviews for Frigidaire - 26.0 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
1
worst refrigerator ever
on June 5, 2019
Posted by: impala bob
from houston tx
bought in 2017 ice maker has been replaced 4 times and is still making noise
No, I would not recommend this to a friend.
Response from frigidaire.comBy Briana Jackson, Online Outreach Specialist, June 12, 2019
Hello, Impala bob! Thank you for your feedback! We sincerely apologize for your experience with your 25.6 Cu. Ft. Side-by-Side Refrigerator. With your new refrigerator, modern, high-efficiency compressors operate much faster than older models. The compressor may have a high-pitched hum or pulsating sound. These are all normal sounds and soon will become familiar to you. The sounds indicate your appliance is operating as designed. Hard surfaces, such as vinyl or wood floors, walls, and kitchen cabinets may make sounds more noticeable. If you have any additional questions, comments or concerns, please contact us directly at 800-374-4432 M-F, 8:30 am – 8:00 pm, our team will be happy to assist you further. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Nothing but problems
on June 11, 2019
Posted by: Glyons03
from Saint Petersburg, FL
[This review was collected as part of a promotion.] I bought this refrigerator approx. 4 years ago brand new and I now have to replace it. I had issues with the ice maker shortly after receiving the unit and it has been nothing but problems ever since. Total waste of my money.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, June 20, 2019
Hi, Glyons03!
We are sorry to hear of your experience! Thank you for taking the time to leave your feedback. We would be happy to investigate further to determine how we are able to help! If this refrigerator is still in your possession, please feel free to give us a call at 877-435-3287 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
We are sorry to hear of your experience! Thank you for taking the time to leave your feedback. We would be happy to investigate further to determine how we are able to help! If this refrigerator is still in your possession, please feel free to give us a call at 877-435-3287 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
4
Too Cold
on June 30, 2019
Posted by: Aker59
from New Haven, CT
[This review was collected as part of a promotion.] Have had this Frigidaire 25.6 refrigerator about 10 months ago and we are having an issue with the vegetable drawers are freezing. Have raised the fridge temp to the max allowable and adjusted the vents/controls to keep things as warm as possible. Any suggestions?
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible
on July 25, 2019
Posted by: MarcusOrange
[This review was collected as part of a promotion.] We had this for less than 3 years and it malfunctioned and the freezer wall cracked.
Response from frigidaire.comBy Briana, Online Outreach Specialist, July 29, 2019
Hello, MarcusOrange! Thank you for your feedback! We sincerely apologize for your experience with your Frigidaire 25.6 Cu. Ft. Side-by-Side Refrigerator. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed.Our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement. Should you need further assistance, please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
casing busted, shelf doors broke, not durable
on August 19, 2019
Posted by: foxy1
[This review was collected as part of a promotion.] i have had issues with this since i 1st purchased. Someone was sent out 2 or 3 times in the 1st few months. the door handle, freezing items on the top shelf, gasket cracked and door shelves broke and not covered by warranty.
3 adults over 30 live here and use this and it was very poorly made. My other refrigerator lasted 20 years!!
3 adults over 30 live here and use this and it was very poorly made. My other refrigerator lasted 20 years!!
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, August 26, 2019
Hello Foxy1. We certainly appreciate you sharing your important quality and design concerns. Because we strive to be the best home appliance company in North America, we hear your voice and value your opinion. We would like to connect with you personally to review your concerns and answer any questions you might have. Please look for our email to you. If needed, our team can be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
2
Nice at first
on September 10, 2019
Posted by: Bcmeans
Bought this about 4 years ago and over the last year we have replaced the ice maker 4 times. It continues to leak out the bottom of the freezer side and repair people have no idea why. And now we have “F 1” flashing on the panel on the fridge side. And owners manual says nothing about that. And of course warranty is done. Go figure.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, September 11, 2019
Hello Bcmeans. Though no manufacturer can guarantee against repairs or service visits with any of their models, I feel awful to learn of the experiences you’ve encountered over the past year. We would be happy to assist you in troubleshooting the error code you are seeing now. At your convenience, please contact our customer service team by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
4
pretty spacious!
on September 18, 2019
Posted by: counselor
[This review was collected as part of a promotion.] Bought this to replace older fridge, which had served for 27 years.has a large bin to hold ice. you can get crushed ice from it for your drinks. it comes handy. more fridge space than freezer. children like it as no need to open freezer to get ice, get it at the door. satisfied with it. will recommend it to other looking for replacement.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not happy
on September 29, 2019
Posted by: pacman0236
[This review was collected as part of a promotion.] A little over 3 years old and the fridge side won't cool. Read that the freezer may need defrosted. Upon doing that we found the freezer wall cracked.
Response from frigidaire.comBy Online Outreach Specialist, October 2, 2019
Oh no, pacman0236! We're sorry to hear that this has happened. Please take a moment to contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com