Customer reviews from lg.com
LG - 3.6 Cu. Ft. 9-Cycle Washer and 6-Cycle Dryer Combo - White
Average customer rating
4
(176 Reviews)
Rating breakdown 176 reviews
5 Stars
108
4 Stars
23
3 Stars
12
2 Stars
8
1 Star
25
81%of customers recommend this product.
(
131 out of
161)
Customer Reviews for LG - 3.6 Cu. Ft. 9-Cycle Washer and 6-Cycle Dryer Combo - White
Posted by: Sajd
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this combo washer-dryer after looking at a lot of the usual separate washers and dryers, and stacked machines. It takes up less space and the wet laundry doesn't have to be placed in a separate machine. I'm still very pleased with it and a major reason is that it has needed no repair for about 8 years. It needed a repair for a reasonable price a few days ago and now I look forward to more years of convenience and good clean clothes.
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Meeetoooo
from Georgia
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my second machine. Since I live in a small apt. it is a great space saver. Works just fine. It takes longer to run through a cycle so I don't think it would be great for a family
Pros: ease of use
I would recommend this to a friend!
Quality
4
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 25, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Dave C309
from Troy Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought our LG washer/dryer combo unit because my wife is hesitant to go to the basement down winding stairs. So she said she's interested in having a clothes washer in the closet outside our bedroom. She has been using the LG unit for three years now, and is VERY pleased with its compact useful footprint. She understands how it works and can do all of her laundry to her own specs. She is very pleased, so I'm happy.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: shinbi0101
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] Due to space limitations, we bought this unit. Totally satisfied with it.
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Cherby
from St. Louis, Missouri
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the best washer/combo I have ever owned. I hugged it and love the the way it plays a tune. Excellent on any setting at cleaning. My family sometimes love watching it clean more than watching some tv shows.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Owner of one
from Orlando, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had to but this type of washer/dryer because I live in a condo.
Advantage: Fits in a small space. Does a good job cleaning.
Disadvantage: Have needed to repair it way too many times. It is 10 yrs old now and I had to bring in a tech at least 5 times. Never had this type of issue before with separate washer, dryers.
Advantage: Fits in a small space. Does a good job cleaning.
Disadvantage: Have needed to repair it way too many times. It is 10 yrs old now and I had to bring in a tech at least 5 times. Never had this type of issue before with separate washer, dryers.
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 2, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Always replacing parts
on February 16, 2022
Posted by: Anonymous
from Welches Oregon
[This review was collected as part of a promotion.] I bought this brand new and since day one I've had to replace parts I can pull that machine apart faster than probably most of the people work for LG I'm a single dad living in a tiny home with my son and it's hard enough for me to keep up with laundry but when it's down every other week it's impossible i cant afford a new one it's just me to support us it's just my income to support us I built me and my son a tiny house myself so that we don't have to worry a place to live ever it's been hard but I'm trying to stay positive a couple months ago and we moved into the tiny home we didn't have but one light and no toilet or shower now I'm complaining about a washer and dryer hahaha
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, February 23, 2022
We hate hearing your unit is not working properly. We’d like to gather more information from you to expedite a resolution. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of the issue so that we can investigate. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Sandy
Written by a customer while visiting lg.com
Posted by: Anhe
from New York
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have replaced pump 5/6 times in less than 10 years.
Pros: Style/Design, Features/Settings
Quality
3
Value
3
Response from lg.comBy Jennifer, Social Media, July 15, 2022
We are disappointed to learn that you have experienced multiple issues with getting this repaired. We would like to gather more information from you to expedite a resolution. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer
Written by a customer while visiting lg.com