Customer reviews from whirlpool.com
Whirlpool - Cabrio 4.0 Cu. Ft. 13-Cycle High-Efficiency Washer - White
Average customer rating
2.2
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
5
4 Stars
2
3 Stars
2
2 Stars
2
1 Star
15
32%of customers recommend this product.
(
8 out of
25)
Customer Reviews for Whirlpool - Cabrio 4.0 Cu. Ft. 13-Cycle High-Efficiency Washer - White
Customer Rating
5
Wonderful washer!
on November 4, 2015
Posted by: S. Nicole
from Smithfield, North Carolina
Wonderful top load washer. Love all the bells and whistles. Sensors and timers really come in handy.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on August 14, 2011
Posted by: Pattip
from Undisclosed
I have had this washer for over a week, I cannot believe the difference from my old washer to this one.. I love it, I also bought the matching dryer, and use the wrinkle shield with just about every load, it does cut down on using an iron...I do like how you have control over the loads of wash...ie: towels, sheets whites, ect. great set...The price was not that bad,
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Lid breaking 2nd time!
on January 1, 2018
Posted by: ertxrn
from Houston, TX, United States
Gender:Female
I bought this washing machine and it was great for the time I could use it. The lid has broken twice. I have been out of a washing machine more than I could use it. Very poor lid design. So disappointed.
No, I would not recommend this to a friend.
Response from whirlpool.comBy bristsn, social media , January 4, 2018
Thank you for your review, ertxrn.
We're very sorry to learn of your concerns regarding your Washer.
I would like to inquire further about your review with you. Please respond back to this email address
Whirlpool_Reviews@Whirlpool.com with your Reviewer ID 202278792, name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Don't waste your money!
on May 27, 2018
Posted by: Adyina
from Gainesville
Gender:Female
I bought my set about two years ago. My washer now makes no sound when turned on and goes to the E6F6 error code. I have tried the unplug and wait 15mins to fix it and it does nothing. I was told that to fix this problem it would cost me more then I paid for my washer.
No, I would not recommend this to a friend.
Response from whirlpool.comBy bristsn, Social Care Team , May 31, 2018
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your washer. We would like to inquire further about your review with you. Please respond back to this email address Whirlpool_Reviews@Whirlpool.com with your name, user ID#207350083 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Worst washer I've ever owned
on June 13, 2018
Posted by: 1Unhappy customer
from St. Louis MO
Gender:Female
This thing is junk. We bought it last year and have had nothing but misery. The first one the motor broke within 10 days. They brought a 2nd one. This thing does NOT get your clothes clean. It simply tangles them all up so badly the wrinkles will not come out even in a hot dryer, the soap doesnt always rinse out and some articles are still dry in spots after the wash! I have followed all directions about how to load the clothes, loosely up the sides, agitator plate exposed, balled up loosely individually...it matters not. The items end up so mangled on each other sometimes it is difficult to even get them untangled! Even with the extra water level setting, doesnt matter what apin speed. Do NOT buy this machine. It is ruining our clothes. It also sometimes decides not to drain or spin ar all, so clothes are sopping wet requiring you to do a rinse and spin cycle to get them rinsed out and not weighing 100 lbs. I cannot say enough do NOT buy!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, June 14, 2018
1Unhappy customer , thank you for your review. We would like to inquire about your review with you. If you have not had your issue resolved, please email us at Whirlpool_Reviews@Whirlpool.com at your earliest convenience with your user name ( 1Unhappy customer ), user id ( 207902918), copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you, Whirlpool® Social Care
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible washer
on August 7, 2018
Posted by: jersey girl 214
from Middletown, NJ
Gender:Female
Bought this washer and within 2 years it sounded like a rocket getting ready to take off! Loudest machine I've ever owned. I googled it and it seems that the bearings have already gone bad! Minimum of $400 to repair. Also have had problems with clothing cleanliness upon completion of cycle. My old Whirlpool was 20+ years old and was made so much better than this piece of junk. Have to switch to a new brand it seems.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Admavj, Social Care, August 8, 2018
jersey girl 214 :
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com, with your name, user ID (jersey girl 214), review ID (209673103), phone number, street address, zip code, model & serial number, and the date of purchase on the appliance.
We look forward to your reply.
Thank you,
Jessica
Whirlpool® Social Care
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com, with your name, user ID (jersey girl 214), review ID (209673103), phone number, street address, zip code, model & serial number, and the date of purchase on the appliance.
We look forward to your reply.
Thank you,
Jessica
Whirlpool® Social Care
Written by a customer while visiting whirlpool.com
Customer Rating
1
Whirlpool makes a big mistake!!!
on October 21, 2018
Posted by: MarkDallas
from Dallas
Gender:Male
Failed experiment in low water washer. On normal settings, the clothes are not clean and often still have soap residue. Multiple trips to the dermatologist with skin irritation before I was able to trace the issue to the soap residue. Whirlpool has damaged their otherwise fine brand with this model which we purchased about 7 years ago. Somewhat of a workaround is to always use bulky and extra rinse settings. Probably not a good idea to spend any repair money on this washer, best to just replace. I'm not sure if I'll go with another Whirlpool.
No, I would not recommend this to a friend.
Response from whirlpool.comBy tuckesr, Social Care, October 22, 2018
At Whirlpool, we are constantly working to improve our appliances and our service, and it is only through feedback from customers like yourself that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. However, if you feel that the unit is not working as designed, we suggest for an accurate diagnosis and satisfactory addressing of any malfunctioning component that may be contributing to your concern that you email us directly at Whirlpool_Reviews@Whirlpool.com
Thank you for your review,
Thank you for your review,
Written by a customer while visiting whirlpool.com
Customer Rating
3
F5
on June 29, 2021
Posted by: Scott
from Portland
We've had our Cabrio about 2 years. It has worked reliably for that time but recently has been clicking the lock ing mechanism and blinking F5 on the display. Turned out that soap build up on the sides and back towards the hing was keeping the locking mechanism from fully engaging. Clendenin the lid and the corners by the hing and the washing machine now works properly. Watched a YouTube video on how to clean the locking mechanism in case you need to take it to the next level. A hall effect switch would have been much better choice than a contact sensor for the locking mechanism as it is only few pennies more and is rated for millions of cycles.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com