Customer reviews from frigidaire.com
Frigidaire - 1.6 Cu. Ft. Built-In Microwave - White
Average customer rating
3.9
(459 Reviews)
Rating breakdown 459 reviews
5 Stars
246
4 Stars
91
3 Stars
29
2 Stars
25
1 Star
68
84%of customers recommend this product.
(
94 out of
112)
Customer Reviews for Frigidaire - 1.6 Cu. Ft. Built-In Microwave - White
Customer Rating
5
Super Power
on July 15, 2020
Posted by: Springer Mom
[This review was collected as part of a promotion.] Cooks food quickly , use almost daily to reheat leftovers or pop popcorn.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice size and features
on August 4, 2020
Posted by: Kevin10
[This review was collected as part of a promotion.] I purchased 6 weeks ago and works great for the price.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Frigidaire Microwave Model # FFCT128LS
on October 20, 2020
Posted by: KiddC
I purchased my first one about six years ago. It fit the space I had built perfectly. It lasted about 3.3 years. I purchased the 2nd one, exactly the same model, it lasted just over two years. Today I had to buy another Microwave....I will never buy a Frigidaire again. The old Microwave that was put into the house in 1980 was still working. I replaced it with my first Frigidaire. Do not buy a Frigidaire Microwave.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , October 26, 2020
Hi, KiddC!
We apologize for any matters you have experienced with your previous microwaves and thank you for bringing it to our attention.
One of our highest goals is customer satisfaction and your feedback will help with continuous improvement in the future.
Best Regards,
Ciara
We apologize for any matters you have experienced with your previous microwaves and thank you for bringing it to our attention.
One of our highest goals is customer satisfaction and your feedback will help with continuous improvement in the future.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features and all around great product.
on October 22, 2020
Posted by: litluv26
[This review was collected as part of a promotion.] We have had ours about 2 months and love, love it!
Written by a customer while visiting frigidaire.com
Customer Rating
2
1 1/2 years is all ours lasted!
on December 29, 2020
Posted by: IvyD
[This review was collected as part of a promotion.] We got this microwave with the purchase of a newly built home. Very disappointing. It just stopped heating. I’ve bought inexpensive microwaves and they lasted 10+ years.
Written by a customer while visiting frigidaire.com
Customer Rating
2
2nd dud
on January 1, 2021
Posted by: 971to972Katrina
[This review was collected as part of a promotion.] In less then a month after replacing a less then 2 year old one... the same model has stopped hearing good/died. I really want to love this product because it heats so quickly and has awesome features but I can’t (insert tear emoji)
Written by a customer while visiting frigidaire.com
Customer Rating
1
Looks Great!!! But Performance
on February 5, 2021
Posted by: Tear Drop
I purchased a newly built home that came with all Frigidaire appliances. My husband was not impressed because none of them were high end appliances. The stove did not heat. It was called in and replaced. Now Microwave which is not 2 months old doesn't heat...this is not good. Don't buy it.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, February 15, 2021
We are disappointed to learn you that your new appliances have not served you well. After purchasing a new home, appliance repairs are certainly not what you want to deal with. If you have not already contacted us about the mentioned microwave consumers, please do so at your earliest convenience.
Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
2
Died After 6 Months
on February 9, 2021
Posted by: dcarve
[This review was collected as part of a promotion.] We got this microwave new with our house, and after 6 months of use, it died. Before that point, it functioned fine, and was a good size for what we needed. Our use of the microwave was a single family in a residential home.
Currently going through the buyback process. It sounds like they send you a prorated amount for use (still have yet to know what that amount will be) but that means we'll have to pay more to get an equivalent item. Going on two weeks now and 3 attempts to contact before I got the buyback form.
Hopefully, we just got a dud, but I'm pretty unsatisfied with the experience so far.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, February 18, 2021
Hi, Dcarve!
Thanks for sharing your experience! We're sorry to hear the buyback process has not been smooth sailing for you. We take pride in ensuring our resolutions are as effortless as possible. Based on the information on file, it looks like processing was finished on February 15. You should have received a confirmation email and can expect to receive your buyback in 2-3 weeks depending on the local mail. If you have any questions, please feel free to reach back out!
Best,
Ashton
Thanks for sharing your experience! We're sorry to hear the buyback process has not been smooth sailing for you. We take pride in ensuring our resolutions are as effortless as possible. Based on the information on file, it looks like processing was finished on February 15. You should have received a confirmation email and can expect to receive your buyback in 2-3 weeks depending on the local mail. If you have any questions, please feel free to reach back out!
Best,
Ashton
Written by a customer while visiting frigidaire.com