Customer reviews from frigidaire.com
Frigidaire - 1.6 Cu. Ft. Built-In Microwave - White
Average customer rating
3.9
(459 Reviews)
Rating breakdown 459 reviews
5 Stars
246
4 Stars
91
3 Stars
29
2 Stars
25
1 Star
68
84%of customers recommend this product.
(
94 out of
112)
Customer Reviews for Frigidaire - 1.6 Cu. Ft. Built-In Microwave - White
Customer Rating
3
A bit disappointed
on December 2, 2020
Posted by: DeeDeeB
[This review was collected as part of a promotion.] This came with our house when we built it. Worked fine for a couple of years until it stopped heating. It’s no longer under warranty, so now I have to buy a new one to match the rest of our appliances. I hope this one lasts a little longer. Also, the plastic that covers the buttons bubbled up and made them unreadable. We actually don’t use it very often so I’m disappointed in the quality.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor Product
on November 19, 2020
Posted by: Fodge
This microwave came with our new condo. I wish we had gotten 2 years from it. Only got one. The cost to repair it is too much. We have to replace it and because it it encased, we are forced to buy another one so as not to rip everything out. Our Frigidare refrigerator also had to be replaced after 1 1/2 years.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, November 25, 2020
Hi, Fodge. Thank you for sharing your experience. I’m sorry to learn your microwave and refrigerator hasn’t performed as expected. Your feedback is valuable to us as we ensure continuous improvement in our products. If you have any additional suggestions on how we can make your experience better, please let us know! You can chat with us at frigidaire.com. Our Live Chat team is available Monday through Friday from 8:30 am-8pm EST. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Disappointed
on December 1, 2021
Posted by: Disappointed1988
We built our home 1 1/2 yrs ago. Microwave and other Frigidaire appliances were chosen by the builder of our home, the appliances aren’t top of the line for the quality of kitchen we chose, microwave went out on Thanksgiving, while we were serving our guest. Thankfully we had our older microwave of more then 10 years, that got us through the holidays. The microwave isn’t three years old and there aren’t any children using the unit. Very disappointed in this product.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , December 6, 2021
Oh, no! We regret to learn the microwave stopped working on Thanksgiving, Disappointed1988! We apologize for the inconvenience and truly understand the impact this may have had on you and your family.
We would love to learn more such as the issue you are having with the microwave so we can help research some resolution options we may have available to assist. Please join us on a live chat via Frigidaire.com at your earliest convenience so we can better assist you. -Bianca
We would love to learn more such as the issue you are having with the microwave so we can help research some resolution options we may have available to assist. Please join us on a live chat via Frigidaire.com at your earliest convenience so we can better assist you. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Does Not Last
on January 16, 2023
Posted by: Arianne
Hello. I purchased a new home in December 2018. Within the first year my microwave was cracking and I was sent a gift card for another one. Now the new one is doing the exact same thing. The serial number is KG00780174 and the model number is FFMO1611LS. The microwave is no longer being sold now and I'm wondering if this is why. I dont understand how after being in a home for close to 4 years I would need 3 microwaves.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, January 17, 2023
Hello, Arianne. We’re sorry to learn your microwave hasn’t performed as expected. We take pride in making sure our products are made with the most sophisticated process and parts to guarantee top quality for all our consumers. Lastly, based on your product information, there is no data supporting ongoing concerns with this model. We hope you will reconsider our brand in the future! -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Defective
on December 2, 2019
Posted by: Pinehurst
[This review was collected as part of a promotion.] Microwave came with the Kit manufactured home purchased July 2019. It has caught fire twice. Would not recommend!
Response from frigidaire.comBy Briana, Online Outreach Specialist, December 5, 2019
Hi, Pinehurst! Thank you for your review! We sincerely apologize for your experience with your appliance. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. We would be more than happy to look into this for you. For further assistance, please feel free to chat with us online or contact us by phone at 800-374-4432 M-F, 8:30 am - 8:00 pm our team will be happy to assist you further. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worked for three months
on April 9, 2020
Posted by: Tinfitter
[This review was collected as part of a promotion.] Mircowave came as package with the house. We never have owned Frigidaire products now I know why. Appliance worked well for three months, it turns on dosen't heat. Also replaced the Frigidaire oven lasted two months.
Response from frigidaire.comBy Online Outreach Specialist, April 10, 2020
Oh no, Tinfitter! We're sorry to hear of your experience with your microwave and would like to see how we can help.
Please take a moment to chat with us or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Please take a moment to chat with us or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worst built in microwave we have seen
on April 13, 2020
Posted by: Anup Srikumat
Bought this microwave in July 2019 to replace a microwave we had replaced in 2017. Does not heat any more. The common complaint is that the magnetron has a problem, possibly overheating with usage of the accompanying oven. What is the point of have a built n microwave/oven combo if we cannot use both...
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, April 16, 2020
Hello, Anup Srikumat.
We apologize your experience with your microwave has been less than great. We understand your concerns. Please know we make every effort to manufacture quality products. Feel free to chat with us at Frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
We apologize your experience with your microwave has been less than great. We understand your concerns. Please know we make every effort to manufacture quality products. Feel free to chat with us at Frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Went bad fast
on April 19, 2020
Posted by: Ccaylor
[This review was collected as part of a promotion.] We bought an new house with all new frigidaire appliances and thoughts we'd have years of trouble free use. With in the first week the microwave door was not opening properly and within a month the transformer was arcing in the side of the microwave. I just hope the other appliances hold up better than this.
Response from frigidaire.comBy Briana, Online Outreach Specialist, April 22, 2020
Hello, Ccaylor! Thank you for your review. We are sorry to hear about the trouble that you have experienced with your microwave. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. We would like to learn more about your concerns. To do so, we have sent you an email. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com