Customer reviews from frigidaire.com
Frigidaire - 1.6 Cu. Ft. Built-In Microwave - White
Average customer rating
3.9
(459 Reviews)
Rating breakdown 459 reviews
5 Stars
246
4 Stars
91
3 Stars
29
2 Stars
25
1 Star
68
84%of customers recommend this product.
(
94 out of
112)
Customer Reviews for Frigidaire - 1.6 Cu. Ft. Built-In Microwave - White
Customer Rating
1
Stopped Heating After 1.5 Years
on July 28, 2017
Posted by: LHRhome
from Nashville, TN, United States
We built a brand new home and this microwave was installed on our wall. It has been less than 2 years and it has already stopped working. It won't heat but the buttons still work. We called and since it's out of warranty it's more expensive to have it fixed than it would be to buy a new microwave. I won't be re-buying this brand ever again. Cheaply made.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , July 31, 2017
Gosh LHRhome! I apologize for any matters you have experienced with your microwave. In researching, I was unable to locate any recent contact with us or service request. So that we are able to gain more insight to assist you with your matter, we would like you to contact us directly at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. Kindly- CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Has Issues Opening Door
on October 20, 2017
Posted by: Blaine801
from South Jordan, UT, United States
This microwave was part of our appliance package in our new construction home built in March 2017. We have had issues from the beginning with the door not opening after we use it a few times and condensation builds in the appliance and around the door. Rather frustrating when you can't open the door to eat your hot food! :(
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke again!
on December 12, 2018
Posted by: inCT
We purchased this microwave for our new kitchen and it broke within 3 years. We replaced it with the same item (because we has also purchased the matching fascia) and it broke in less than a year.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Alexis, Online Outreach Specialist, December 13, 2018
Hey there, inCT. We regret to hear that you have had this experience with your microwave. This is, by no means, the experience that we want our customers to have.
After review of your account, I am very pleased to see that our Warranty Department was able to resolve this issue for you. While we apologize for any inconvenience, we are confident that you will enjoy your replacement microwave for years to come.
Should you need further assistance in the future, please reconnect with us at 800.203.1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST. Cheers! -Alexis
After review of your account, I am very pleased to see that our Warranty Department was able to resolve this issue for you. While we apologize for any inconvenience, we are confident that you will enjoy your replacement microwave for years to come.
Should you need further assistance in the future, please reconnect with us at 800.203.1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST. Cheers! -Alexis
Written by a customer while visiting frigidaire.com
Customer Rating
2
Worked less than 2 months
on October 2, 2019
Posted by: Lryder
Came in our brand new mobile home and microwave lasted less than 2 months! Contacted Frigidaire for a replacement now.. we will see how well this goes.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, October 4, 2019
Hello, Lryder.
Congrats! on your new home.
Thanks for taking a moment to share your experience with us.
I feel awful to learn your microwave didn’t perform as expected. I’m glad to learn we have been able to resolve the issue under your appliance’s comprehensive manufacturer warranty.
Though no manufacturer can guarantee against repairs or service visits with any of their models, I’m sorry for the experience you’ve encountered recently with your microwave. Rest assured, we make every effort to manufacture quality products.
We appreciate your feedback and will be happy to use your experience for future reference.
Regards-
Derrick
Congrats! on your new home.
Thanks for taking a moment to share your experience with us.
I feel awful to learn your microwave didn’t perform as expected. I’m glad to learn we have been able to resolve the issue under your appliance’s comprehensive manufacturer warranty.
Though no manufacturer can guarantee against repairs or service visits with any of their models, I’m sorry for the experience you’ve encountered recently with your microwave. Rest assured, we make every effort to manufacture quality products.
We appreciate your feedback and will be happy to use your experience for future reference.
Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor Micro
on November 10, 2019
Posted by: nikod7
My old counter top micro, heats much better and quicker.
The start and stop buttons are so tiny, when they should be prominent.
The reheat button always over cooks.
There are no reminder beeps when the food has stopped cooking, or the timer has gone off.
The start and stop buttons are so tiny, when they should be prominent.
The reheat button always over cooks.
There are no reminder beeps when the food has stopped cooking, or the timer has gone off.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, November 13, 2019
Hello, nikod7.
We are always grateful when our fellow Frigidaire ambassadors take the time to give us their valuable feedback.
Your comments are vital to us as we constantly strive to be the best home appliance company.
The sensor reheat feature is designed to detect the increasing humidity released by the food during the cooking process. Your microwave oven sensor will automatically adjust the cooking time to the type and amount of food.
The food types to avoid using with the reheat feature are:
Uncooked or raw foods
Bread and other dry types of food such as crackers, biscuits, or cakes.
Beverages or frozen foods.
Frozen pizza
Should you need us or have any additional questions about your microwave’s features, please contact us by dialing 800-374-4432. Our representatives are ready to assist Monday through Friday from 8:30 am-8pm EST.
Regards-
Derrick
We are always grateful when our fellow Frigidaire ambassadors take the time to give us their valuable feedback.
Your comments are vital to us as we constantly strive to be the best home appliance company.
The sensor reheat feature is designed to detect the increasing humidity released by the food during the cooking process. Your microwave oven sensor will automatically adjust the cooking time to the type and amount of food.
The food types to avoid using with the reheat feature are:
Uncooked or raw foods
Bread and other dry types of food such as crackers, biscuits, or cakes.
Beverages or frozen foods.
Frozen pizza
Should you need us or have any additional questions about your microwave’s features, please contact us by dialing 800-374-4432. Our representatives are ready to assist Monday through Friday from 8:30 am-8pm EST.
Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Best microwave I have ever owned
on December 2, 2019
Posted by: DJRick
[This review was collected as part of a promotion.] This unit came with our new home. I expected something a little larger but after a few uses I was completely satisfied with the performance and in this case size did not matter. I really like the power of this unit. It's a little difficult to see the small buttons at night but other than that this is a great microwave!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Heating element doesn’t work
on January 7, 2020
Posted by: LSELF
[This review was collected as part of a promotion.] This came with our brand new mobile home. The first one quit working after about two weeks. The manufacturer of the home replaced it and it only worked three days before the heating element went out in it.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, January 13, 2020
Hello, LSELF.
Thank you for providing you feedback. I deeply apologize for your experience with your microwaves. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Please feel free to reach out to us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Thank you for providing you feedback. I deeply apologize for your experience with your microwaves. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Please feel free to reach out to us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
2
Works great, when working.
on January 24, 2020
Posted by: dznik
[This review was collected as part of a promotion.] We built a new home and our builder installed Frigidaire appliances. This model of microwave had a complete failure after 3 months of use. The Frigidaire team worked with us and issued the warranty buy-back. We now have this model again but we remain concerned about the length of life we may get. Our confidence is low.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, January 28, 2020
Hi, Dznik!
Thank you for sharing your experience! We understand your concern with the microwave and are happy to continue working with you if you have any further concerns. Please feel free to reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST with any questions.
Best,
Ashton
Thank you for sharing your experience! We understand your concern with the microwave and are happy to continue working with you if you have any further concerns. Please feel free to reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST with any questions.
Best,
Ashton
Written by a customer while visiting frigidaire.com