Customer reviews from frigidaire.com
Frigidaire - 1.6 Cu. Ft. Built-In Microwave - White
Average customer rating
3.9
(459 Reviews)
Rating breakdown 459 reviews
5 Stars
246
4 Stars
91
3 Stars
29
2 Stars
25
1 Star
68
84%of customers recommend this product.
(
94 out of
112)
Customer Reviews for Frigidaire - 1.6 Cu. Ft. Built-In Microwave - White
Customer Rating
1
Inaccurate door safety switch
on June 2, 2020
Posted by: Anonymous
[This review was collected as part of a promotion.] Door to appliance requires pressure from a specific direction to release door interlock safety feature. Have received debit card for cost but not wasted sales tax.
Response from frigidaire.comBy Online Outreach Specialist, June 11, 2020
Hello, Jon Cooper!
Thanks for your review. Sorry to hear about your issues with the microwave but pleased to know we were able to resolve this matter. Please know we make every effort to manufacture quality products and your feedback will not go unnoticed. We are unable to reimburse for sales taxes since they are paid to your state. If you need further assistance, please feel free to chat with us at frigidaire.com or contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Thanks for your review. Sorry to hear about your issues with the microwave but pleased to know we were able to resolve this matter. Please know we make every effort to manufacture quality products and your feedback will not go unnoticed. We are unable to reimburse for sales taxes since they are paid to your state. If you need further assistance, please feel free to chat with us at frigidaire.com or contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Works well, until it doesn't.
on June 8, 2020
Posted by: EKG2020
[This review was collected as part of a promotion.] We purchased this about 7 months ago when moving into our new-to-us house. The microwave worked just fine for our family of five. It's smaller than we were expecting, but it still ended up fitting what was needed. However, it recently stopped heating, and upon further research, I've learned that this seems to be a problem with this unit. Unfortunately, we cannot locate our receipt, so Frigidaire has not replaced the microwave as expected at this time.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, June 12, 2020
Hello, EKG2020!
Thanks for your feedback. We are not pleased to hear about your issue with the microwave. Rest assured, we make every effort to manufacture quality products and your feedback will not go unnoticed. To ensure you are being properly assisted, please be on the lookout for an email from us shortly. If you need immediate assistance, please feel free to chat with us at frigidaire.com or contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST
-Bianca
Thanks for your feedback. We are not pleased to hear about your issue with the microwave. Rest assured, we make every effort to manufacture quality products and your feedback will not go unnoticed. To ensure you are being properly assisted, please be on the lookout for an email from us shortly. If you need immediate assistance, please feel free to chat with us at frigidaire.com or contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
Upset
on December 2, 2021
Posted by: Dissatisfied38
Our microwave of the same model stopped working on thanksgiving also. We’ve also had our appliances put in by the builder of our home built in 2019. So many issues with the the same appliance. Ours stopped heating!
I have had cheap microwaves last for many years!
I have had cheap microwaves last for many years!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Won’t heat only 17 months old
on December 4, 2021
Posted by: russfrog
[This review was collected as part of a promotion.] Same problem I’m seeing in many other posts. Suddenly got much louder, and will not heat at all. Mine is also a new home, installed by builder. Now it is 5 months past the 1 year warranty. Looks like I am out of luck as well.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, December 6, 2021
Hello, russfrog!
Thank you for your feedback. We're sorry to hear that your microwave has failed. This certainly isn't what we would for you, and we would like to see how we can help. Please be on the lookout for an email from us. For immediate assistance, please feel free to chat with us online at Frigidaire.com or by phone at 1-800-374-4432, Mon-Fri, 8:30am-8:00pm EST. -Katrina
Thank you for your feedback. We're sorry to hear that your microwave has failed. This certainly isn't what we would for you, and we would like to see how we can help. Please be on the lookout for an email from us. For immediate assistance, please feel free to chat with us online at Frigidaire.com or by phone at 1-800-374-4432, Mon-Fri, 8:30am-8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
2
Broke already and can’t befixed
on December 27, 2021
Posted by: Patabama
New in new home 1/12/2018. Already broke and repair more than a new one. Stay away
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not a reliable product
on December 24, 2022
Posted by: Overit32220
We have had this microwave for 2 years #FFMO1611LS… yesterday it just stopped heating period right before Christmas and a house full of family!!!! Sounds ok but won’t heat anything no matter how long you set the timer for!! This microwave came with the home now, no one wants to help fix the issue!!!
Response from frigidaire.comBy Kiara, Online Outreach Specialist, December 29, 2022
Hello Valued Customer! Thank you for your review! We regret to hear that your microwave is not operating properly. So that we can properly assist you and address your concerns, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. Best Regards, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
On MY SECOND FFMO1611LS in 2.5 YEARS
on January 8, 2023
Posted by: JaimV
I am so sad to write that I have another broken microwave. The first time it was the turntable and the item was replaced under warranty within a year. This time the part is more than the microwave itself. It stopped heating the day before Thanksgiving. I think its the magnetron or the main part that controls the heating. The trouble is that I have the trim kit so in order to replace with another model, I have to buy another trim kit as well. It seems that this is a recurring issue after reading recent reviews. There has to be something that can be done.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, January 9, 2023
Hi, JaimV!
We're sorry to hear that your microwave has experienced a failure! While we are limited in the assistance we can provide outside of warranty, we would be happy to see what we can do to help with a resolution! Please reach out to us by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can discuss this further.
Best,
Ashton
We're sorry to hear that your microwave has experienced a failure! While we are limited in the assistance we can provide outside of warranty, we would be happy to see what we can do to help with a resolution! Please reach out to us by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can discuss this further.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken microwave
on April 12, 2023
Posted by: Dk1988
[This review was collected as part of a promotion.] Bought a mobile home with brand new appliance and microwave did not work at all on arrival! Mad customer here.
Response from frigidaire.comBy Rowena , Online Outreach Specialist, April 13, 2023
Hello! We apologize that this has been your experience with your new microwave and this is not the experience we want for new owners such as yourself. It sounds like we have an opportunity to really work on your experience with us, and our team would like to step in to see how we can help. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com