Customer reviews from frigidaire.com
Frigidaire - 1.6 Cu. Ft. Built-In Microwave - White
Average customer rating
3.9
(459 Reviews)
Rating breakdown 459 reviews
5 Stars
246
4 Stars
91
3 Stars
29
2 Stars
25
1 Star
68
84%of customers recommend this product.
(
94 out of
112)
Customer Reviews for Frigidaire - 1.6 Cu. Ft. Built-In Microwave - White
Customer Rating
4
2nd Microwave
on May 21, 2022
Posted by: Corey22789
[This review was collected as part of a promotion.] This is the 2nd microwave bought from Frigidaire in 3 years. Remodeled my kitchen with high end appliances, but my builder recommended not to do that with the microwave. It was built end and the kit around the microwave. About 3 weeks ago it started popping when heating food. Called my builder and recommended buying the same oven because it would not cost anything for a new kit. I did and it is fine. There isn't anything I can say about the oven, except it didn't last long.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Just stopped heating!
on June 25, 2022
Posted by: budonson
[This review was collected as part of a promotion.] We got this microwave when we purchased our new home. It was a package of Frigidaire appliances. We have really liked using it but it just stopped heating. It comes on, turntable goes around and light comes on but no heating the food. It has been used less than 3 years. Just thought appliances should last longer than that. Now wondering whether to replace with a new one or try to have this one repaired if possible. Very disappointing!
Response from frigidaire.comBy Christy, Online Outreach Specialist, June 28, 2022
We are sorry to hear that you have not had the best experience with your appliance. We would like to see how we can assist you. Please connect with us via live chat on our branded web page or by calling 1- 800-374-4432 Mon - Fri, 8:30 am - 8 pm (EST). ~ Christy
Written by a customer while visiting frigidaire.com
Customer Rating
1
No Parts Available
on July 20, 2022
Posted by: Reddie1976
This microwave came with the appliance package that was installed in my home. The Microwave is 3 years old hand has stopped heating. I took it to my local appliance repair shop and was told that they don't make replacement electrical parts for it. So i am now trying to find one that will fit in the space this one was in.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , July 26, 2022
We regret to learn you are having issues with your microwave. Due to size, parts are limited for this model. You may use the following link to view the current 1.6 Cu. Ft. microwave models https://www.frigidaire.com/Kitchen-Appliances/Microwaves/Built-In-Microwave/. If you should have additional concerns, we are available to chat via Frigidaire.com. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Waste of Money!!
on August 26, 2022
Posted by: Adams2017
Our microwave came with a new home and we had to replace the first one after a year. The first one was replaced a year ago and now the replacement microwave is not heating either! And of course the warranty is only good for the first year. We will NOT be wasting anymore money on Frigidaire appliances... EVER!!
Response from frigidaire.comBy Anna, Online Outreach Specialist, August 29, 2022
We apologize for the inconvenience of experiencing a failure with your microwave. Although a rare occurrence, it can happen. We do hope to have an opportunity in the future to restore your faith in the Frigidaire brand.
Should you need assistance or have questions in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
Best Wishes, Anna
Should you need assistance or have questions in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
My 4th Frigidaire Microwave purchase in 8 years!!! This model is the only one that will fit. :-(
on October 8, 2022
Posted by: C00per
So, today, I'm buying my 4th one of these. First purchased in Aug. 2014, then again in Jan. 2017, again in Oct. 2017 and now No. 4 in Oct. 2022. Only one of these was reimbursed under warranty. Unfortunately for me, this microwave is the only one I can find that will fit in my built-in cubby.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, October 10, 2022
We regret your experience with your microwave units hasn't been the best. This is certainly not the ownership experience we would want for you. If you should need any assistance, feel free to reconnect with us as we are here to help. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
two dead in 2 years
on August 3, 2023
Posted by: jest11530
[This review was collected as part of a promotion.] This microwave came with my newly built house Just after 7 months the microwave stop working. I was under warranty and it got replaced. The second one dies just when the warrany expired. That is two dead in just about 2 years. I don't recommend Frigidaire Microwaves.
Response from frigidaire.comBy Owen, Online Outreach Specialist, August 7, 2023
Hello jestalajr,
We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible Product
on February 5, 2024
Posted by: Andrew1365
terrible product. The builder used this product at after 2 years it died. It has also been discontinued so even if I wanted to replace it with another one to match the rest of my appliances I can not. I will not be looking at Frigidaire for a replacment.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 6, 2024
Hi, Andrew. We appreciate your time spent providing good feedback. We're sorry to hear about your experience, and we want you to know that Frigidaire is available to assist you with any help you need. We see that this model is available. Knidly, check out this link to see if it is available in your area. https://www.frigidaire.com/en/p/kitchen/microwaves/built-in-microwaves/FFMO1611LB
For additional assistance, please contact us by phone at 800-374-4432, Mon–Fri, 8:30 a.m.–8:00 p.m. EST, or via chat at Frigidaire.com.
Best Regards,
Ruth
For additional assistance, please contact us by phone at 800-374-4432, Mon–Fri, 8:30 a.m.–8:00 p.m. EST, or via chat at Frigidaire.com.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not heating
on December 19, 2019
Posted by: Nashville Customer
This microwave came with our brand new home we purchased 6 months ago. It has never worked well as it would turn itself off after heating something for 1 minute. That continued for 4 months and now it spins and lights up and does everything it should, except for it heating up. That’s right, there’s zero heat that is emitted. I’ve called customer service over 5 times over the span of 3 days and they’ve yet to resolve my issue. They are saying it can’t be repaired and that it’s going to need to be replaced so they have to send me an email with instructions on how to go about getting a replacement. I’ve now waited for days and each time I call I get the same response “check your email in 30min-1 hour!for the email. So far, it hasn’t come so I have to call back each time. It’s the holiday season and we have guests coming to stay in our new home with a microwave that doesn’t work. You really don’t realize how dependent you are of a microwave until you have one that’s not functional (and it’s built in so we are stuck with having to try to get the same one so it’ll fit perfectly). It’s a shame that Frigidaire makes it so difficult to correct their malfunctioning equipment.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, December 24, 2019
Hello, Nashville Customer.
Thank you for taking the time to share your experience. We apologize you had to go through this experience. Please know this is not the experience we wish for any of our customers. Upon reviewing your information, I am happy to learn we have resent your information. Feel free to chat with us at www.frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Thank you for taking the time to share your experience. We apologize you had to go through this experience. Please know this is not the experience we wish for any of our customers. Upon reviewing your information, I am happy to learn we have resent your information. Feel free to chat with us at www.frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com