Customer reviews from Samsung US
Samsung - Reality Mobile Phone - Maroon (Verizon Wireless)
Average customer rating
3.4
(96 Reviews)
Rating breakdown 96 reviews
5 Stars
27
4 Stars
26
3 Stars
16
2 Stars
16
1 Star
11
63%of customers recommend this product.
(
57 out of
90)
Customer Reviews for Samsung - Reality Mobile Phone - Maroon (Verizon Wireless)
Customer Rating
3
Must be a software problem
on July 11, 2011
Posted by: new2tech
I purchased a samsung reality updated and for the first 7 - 10 days it worked perfect, then the phone screen started going dark when I made or received a phone call. This made it so I could not end the phone call without switching to the qwerty keyboard and then the end button would reappear on the screen. I took the first phone back and exchanged it thinking it was that phone, no, the next one did the same thing after 10 days. Other than this issue the phone was great. I exchanged this phone for a fascinate and we shall how this goes.
Pros: Bright display, Inexpensive, Realistic color, Lightweight, easy to use, tutorial of great help
Cons: software issue
Features
4
Performance
1
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Very nifty phone, but with several reservations
on August 23, 2011
Posted by: Ruthie1225
Expertise:Expert
This is the most sophisticated phone I've had yet, and I think it is pretty cool. I can't believe all the features and everything is amazing. But there are two things I have to knock it down for, and both of them can be significant.
1. The screen isn't always responsive to the touch. I'll click something and it won't go. I click it again and again and it won't go, then finally it goes. That's annoying.
Conversely, sometimes I don't even mean to click anything and all of a sudden I've either flipped to a screen I don't want, maybe in the middle of a thought or in the middle of dialing, and that is even more annoying. I had to take my contacts widget icon off my home screen so I wouldn't accidentally call someone just by looking at it. You need to either touch an icon on the screen or give it a little flick with your finger to click an icon and it's very easy to end up with something different than what you intended. That's tremendously annoying, especially considering all the times I can't get the darned screen to do anything in the first place.
2. After I bought the phone I read a lot of reviews about the screen freezing. You can just about imagine how frustrating and irritating that could be. It's only happened to me once, and the only thing I could figure out to do was to take the battery out. Some reviewers suggest leaving it out for a few minutes before putting it back in.
I just hope this phone never freezes in the middle of an emergency situation or on the last dying moments of a battery so I end up not being able to make my call.
I give the phone 5 stars for having so many nifty features. I really do love this phone.
But I had to subtract a star because the screen frustrates me so much. It's a very real flaw.
I had to subtract another star because the phone freezes. A lot of other reviewers have complained a lot, and it’s happened to me in the two weeks I’ve owned the phone.
One more flaw, the buttons on both sides of the phone are another problem. They are extremely responsive to touch and it’s extremely easy to click something while trying to do another task. I have trouble taking pictures without clicking something else that cancels the picture mode.
Last words, the frantic and rackety built-in ring tones on almost all cell phones annoy the snot out of me, and this phone is no exception.
Oh, no, one more thought, touch screens get VERY smeary and messy very quickly from the oil in your fingers. I see you can buy a little plastic screen to put over the phone screen, but those little screens are not cheap.
Would I recommend this phone to a friend. . . . well, yes because I love this phone, but I'd point out its flaws. And this is a pretty high tech phone for a low tech person.
Pros: Built-in speakers, Bright display, Realistic color, Lightweight, haven't had it long enough to check durability, camera seems good, great features & lots of them, can set a loud sounds
Cons: screen often not responsive, phone has frozen, wish for calmer built in ringtones, vibration kind of weak
I would recommend this to a friend!
Features
5
Performance
3
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on September 15, 2011
Posted by: gagirl
from georgia
Expertise:Intermediate
I love that the phone talks when someone is calling...something that my Droid doesn't do. Also it is very easy to use and the Qwerty keyboard is wonderful. However the ringtones are not the greatest.
Pros: Bright display, Durable, Lightweight, talks to you
Cons: ringtones not good
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone
on September 23, 2011
Posted by: hummerbrd
from Wyoming
This is the first phone for me that I could use data with. I am not at this time, but I may in the future. The key pad is easy to use. I struggled with placing a call at first but I got the hang of it. It is just different than a flip phone. I like how easy it is to change pictures and wallpapers. It has a LOUD ringer and alarms. So if it is in the bottom of a purse you sure can hear it. I love the camera too. That is one of the main reasons I got the phone.
Pros: Bright display, Inexpensive, Realistic color, Lightweight
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Ehh...
on October 5, 2011
Posted by: Koolpanda
Expertise:Intermediate
Ive had my reality since June of 2010, and it worked great until May of 2011. My friend and I have the same reality, and we have the same chip locations and the same dent locations. It resets the home images daily. It is good for texting and calling, however.
Pros: Built-in speakers, Bright display, Realistic color, Lightweight
Cons: Poor quality, Not high def, not durable, screens reset daily
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
this is a good starter phone but....
on October 24, 2011
Posted by: palewithtan
from irmo, sc
Expertise:Intermediate
i was in a pinch when i bought this phone. the previous phone i was using at the time wore-out and my back-up phone ALSO gave up the ghost. i bought this phone during the summer at my local wireless store. within a week it was shipped and received. at first it was great. the keyboard especially with the "pillowtop" keys. easy to navigate and it takes great pictures. however.. once i began to tap into the features (web browsing, music player, camera, games...) my phone's memory and battery life seemed to vanish. it loves to erase my SD card's memory randomly when i am taking pictures or trying to update it. often when i use the USB cord that it came with to upload videos or pictures to my laptop, it will not recognize the device or prompt me to connect to the PC (yes i have downloaded to accompanying software). all in all, if you are looking for a cheap touch screen phone for calling and texting that looks sleek, this is the phone for you. just be wary when you start to use features that will require memory because that is what caused the downfall of my phone...
Pros: Built-in speakers, Inexpensive, Lightweight
Cons: Not high def, not very durable, limited display options
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
on October 25, 2011
Posted by: YoungAce
This phone is a great one to have for people that cannot afford smart phones. It is designed well for the hands and for any carrying product. Main problem with it, if you are on the internet and use the touch screen to type long sentences, the phone freezes and shuts down. Very fast in the overall performance.
Pros: Inexpensive, Durable, Lightweight
Cons: Not high def
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
Memory problems persist
on November 2, 2011
Posted by: AustramBA
from Durham NC
Expertise:Intermediate
I have enjoyed the many features available with this product. The most annoying problem will not go away - the phone will not maintain memory of my wallpaper images and reverts to the default images within a week after setting the phone on my personal preferences. And now the kicker - the phone mysteriously deleted all of my saved email account information (twice!). I might need some advice from Samsung on what do next as I must be a very patient person.
Pros: Durable
Cons: defective memory
I would recommend this to a friend!
Features
3
Performance
2
Design
4
Value
4
Written by a customer while visiting Samsung US