Customer reviews from geappliances.com
GE - Profile Series 22.1 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water
Average customer rating
4
(1,053 Reviews)
Rating breakdown 1,053 reviews
5 Stars
531
4 Stars
237
3 Stars
107
2 Stars
70
1 Star
108
74%of customers recommend this product.
(
754 out of
1,016)
Customer Reviews for GE - Profile Series 22.1 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Not worth it
on March 25, 2015
Posted by: BGUT
from Utah, United States
I bought this 4 months ago and within 3 weeks had to have a circuit board replaced because it wasn't cooling. It is way too small and lacks ability to control it like I want.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Major Disappointment
on March 25, 2015
Posted by: KCourtney
from Yukon OK
Purchased this refrigerator as I needed a 'counter depth' refrigerator for a new home. First issue was that it made loads sounds - I taped the sounds, as they were extremely loud and awoke us in the night. The repairman was extremely professional and 'fixed' the problem by placing a 'piece' of something to keep it from rubbing. He said it was an issue with this model. Secondly, it has a continual drip of water when the water/ice feature is used. This led to another visit from the repairman. He called in on the issue and found that it needs a 'kit' installed to prevent this from happening. The kit should arrive soon, and he will schedule a time to install. Overall, the refrigerator is nice looking (except from all the water stains from the dripping). However, it certainly has NOT performed up to expectations. My previous refrigerator cost approximately half as much and never gave any problems. I purchased the GE, as all the other appliances in the new home were GE and I needed counter depth to fit in. At this point, I wish I had not purchased, as I feel too many problems!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
4
100% improved
on April 2, 2015
Posted by: Jlavine
from South Lyon, MI, United States
This is a replacement for a earlier model of the same refrigerator and is greatly improved. Everything works like it should and no service calls
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
2
Fixed...for now
on July 4, 2015
Posted by: NoCool
from Lees Summit, MO, United States
This is a follow up to my review from 10 days ago about "Stopped cooling after 7 months". GE Repair came out two days later and determined our unit stopped cooling because of a bad fan motor - when that stops the whole refrigerator shuts down. The fan was replaced with another and a software update was applied to the refrigerator via a hidden ethernet port on top. As part of the repair we also got a new sticker inside the door reading "The fresh food fan on this unit has been upgraded". From what I can tell the software update came out in June 2015 so if you've received a new fan before that date, you may want to follow up and get that software as well. What is bad about this situation is there seems to be no way to proactively replace the fan and update the software, you have to wait until your unit goes out and you throw away all your food! Would be nice to schedule an update while the unit still works because there clearly is a problem with components of this refrigerator. I do credit GE for posting these reviews on their website and although we had to wait a few days for repairs, all work was covered under warranty.
No, I would not recommend this to a friend.
Written by a customer while visiting geappliances.com
Customer Rating
2
Real lemon
on July 21, 2015
Posted by: Disaster
from Millsboro, DE, United States
This unit was installed in March. The ice/water dispenser leaked from the start and the electronics failed. Next the whole system board had to be replaced. Now 5 months after purchase, the refrigerator has stopped working. There is no emergency service, so after scheduling a technician for the next day between the hours of 8 am to 5 pm.....you get a "food loss" number to call to replace your spoiled food.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
5
For 2 people its O.K.
on July 30, 2015
Posted by: Ercelia
from Boynton Beach Florida
We upgraded this product and are very happy with it. The only complaint is its hard to keep tall things in it.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Lemon
on August 5, 2015
Posted by: JayTX
from Dallas
First of all the fan is loud and the only time the fridge is quiet is when it stops working. I bought mine May 2015. Stopped cooling, lights went out and water stopped dispensing after two months of use. Got someone out in two days that replaced the fan (with a better one) and said that they are about to be recalled because they have been replacing a lot of fans. 7 HOURS later all the same things happened now here I am.
I bought a new house with GE appliances so I wanted the fridge to match. Never again. I'd rather have mismatched that work.
I bought a new house with GE appliances so I wanted the fridge to match. Never again. I'd rather have mismatched that work.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
2
noisy and un reliable
on August 16, 2015
Posted by: nochill
from Scottsdale, AZ, United States
not even one year old and we are on our 4th service call, it been noisy and now not maintaing temperature
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com