Customer reviews from geappliances.com
GE - Profile Series 22.1 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water
Average customer rating
4
(1,053 Reviews)
Rating breakdown 1,053 reviews
5 Stars
531
4 Stars
237
3 Stars
107
2 Stars
70
1 Star
108
74%of customers recommend this product.
(
754 out of
1,016)
Customer Reviews for GE - Profile Series 22.1 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
4
Nice, but not perfect
on January 14, 2018
Posted by: Illuminati
from Alpharetta, GA, United States
Replaced a 12-year old GE Profile side-by-side standard depth refrigerator (which was still working just fine).
Things I like:
- Counter depth makes a huge difference in our kitchen.
- Slate color looks nice, no fingerprints, magnets stick, and it looks smaller than white.
- Alexa integration is nice, and almost necessary for making use of the Keurig module (see don't likes).
- In-door ice maker saves space and the mini-shelves on that side are more useful than I first thought.
- The pull-out tray for the water dispenser is nice - and also necessary (see don't likes).
- Leave the Keurig module empty and you can get just hot water.
- Counter depth makes a huge difference in our kitchen.
- Slate color looks nice, no fingerprints, magnets stick, and it looks smaller than white.
- Alexa integration is nice, and almost necessary for making use of the Keurig module (see don't likes).
- In-door ice maker saves space and the mini-shelves on that side are more useful than I first thought.
- The pull-out tray for the water dispenser is nice - and also necessary (see don't likes).
- Leave the Keurig module empty and you can get just hot water.
Things that could be improved:
- Takes too long to heat water/water isn't kept hot. Waiting 5 minutes to brew a cup of coffee is a big step back from a regular Keurig coffee maker. The app/Alexa intergration helps, but you do have to plan ahead.
- It's obvious in retrospect, but pulling out the deli drawer means opening both doors. A system with two drawers (with nothing dividing them) would be the best of both worlds.
- The lack of height means that even though 3 door shelves have the depth to hold a gallon container, in practice only one shelf can be used for them. The choices for door shelf positions are about 3" inches apart, so not many choices to customize in practice.
- Those deep door shelves also reduce the depth of the inside shelf space, i.e. the inside shelves and the door shelves have to be positioned just right if you want it to hold a pizza box.
- No pizza holder in the freezer like some competitors.
- Unlike our previous GE Profile fridge, the top of the fridge is not flat. It's difficult to clean and less easily used to put stuff on top of.
- The interior is also a major step back compared to our previous GE Profile fridge - lots of nooks, crannies, exposed screw heads, etc. which make it hard to clean.
- Holding a button down for 3 seconds to dispense hot water/coffee doesn't sound bad on paper, but is really tiresome in the real world.
- The Keurig module dispenses forward; you really need to pull the tray out to avoid spraying hot water over your cup.
- Hot water temperature has two settings: Coffee and Cocoa. The app displays an actual temperature, but no way to set it to a specific temp.
- The GE Connect App feature is single user - most households have more than one person.
- The packing tape is difficult to remove as well as the adhesive is leaves behind - how does one safely remove the adhesive without damaging the surface?
- The LED lighting is a harsh bright white - a softer color would be more attractive.
- Takes too long to heat water/water isn't kept hot. Waiting 5 minutes to brew a cup of coffee is a big step back from a regular Keurig coffee maker. The app/Alexa intergration helps, but you do have to plan ahead.
- It's obvious in retrospect, but pulling out the deli drawer means opening both doors. A system with two drawers (with nothing dividing them) would be the best of both worlds.
- The lack of height means that even though 3 door shelves have the depth to hold a gallon container, in practice only one shelf can be used for them. The choices for door shelf positions are about 3" inches apart, so not many choices to customize in practice.
- Those deep door shelves also reduce the depth of the inside shelf space, i.e. the inside shelves and the door shelves have to be positioned just right if you want it to hold a pizza box.
- No pizza holder in the freezer like some competitors.
- Unlike our previous GE Profile fridge, the top of the fridge is not flat. It's difficult to clean and less easily used to put stuff on top of.
- The interior is also a major step back compared to our previous GE Profile fridge - lots of nooks, crannies, exposed screw heads, etc. which make it hard to clean.
- Holding a button down for 3 seconds to dispense hot water/coffee doesn't sound bad on paper, but is really tiresome in the real world.
- The Keurig module dispenses forward; you really need to pull the tray out to avoid spraying hot water over your cup.
- Hot water temperature has two settings: Coffee and Cocoa. The app displays an actual temperature, but no way to set it to a specific temp.
- The GE Connect App feature is single user - most households have more than one person.
- The packing tape is difficult to remove as well as the adhesive is leaves behind - how does one safely remove the adhesive without damaging the surface?
- The LED lighting is a harsh bright white - a softer color would be more attractive.
Features
4
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
Better than expected!
on November 12, 2018
Posted by: jyoyo
from Costa Mesa, CA
So we needed a new fridge for our new house; I really could care less about features but for the wife- this one met all of her needs. So I'm thinking, "What the heck! A Kurig thing in the door? When will I ever use this?" The answer: every single day! I bought eco friendly biodegradable coffee things to put in the Kurig thing in the door. There is an app that I set to have the hot water ready when I wake up in the morning. How crazy is that! So it keeps everything cold and frozen and makes ice and has water in the door; but hot coffee? Are you kidding me? We've had the unit for just about eight weeks and I LOVE IT?
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Love this Fridge!
on March 20, 2019
Posted by: Jeff in CLE
from Cleveland
We did a complete kitchen remodel, and this fridge is a focal point as it sits at the end of our island. It looks great as the slate color contrasts the lighter colors we chose for cabinets, tile, & countertops. We have small children so it’s also important that fingerprints do not show. As for functionality, I love how bright the fridge lights are. Even though it’s counter depth, it seems very spacious and meets all our storage needs. The only possible negative is I feel that the ice maker disperses ice in a way that you need to position any non-large cups perfectly to avoid cubes from bouncing off your cup and hitting the floor. Overall, we are very happy with this purchase!
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible
on September 24, 2019
Posted by: Jaran
from SARASOTA
Doors not linings up, rattling noice coming from behind of the machine.
Don’t buy!
Don’t buy!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
2
Response from geappliances.comBy SHARON@GEA, GE_Appliances , September 27, 2019
Hello Jaran - Thanks for posting your review. We're sorry for the difficulty you're having and apologize for any inconvenience. Please reach out to us by email at the following link so we may review your situation: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
We look forward to hearing from you.
We look forward to hearing from you.
Written by a customer while visiting geappliances.com
Customer Rating
1
Awful !
on September 25, 2019
Posted by: Ripped off customer
from NJ
I have had this very expensive fridge since June and my food is freezing on the fridge at the suggested temp set by the technician!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA, GE_Appliances , September 27, 2019
Hello! Thanks for your review. We'd like to provide you with some information we hope helps with the freezing issue: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
If service is needed, your model comes with a full one year warranty that will cover any manufacturing issue. Service appointments may be scheduled by calling 1-800-432-2737 or scheduling online at: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service
If service is needed, your model comes with a full one year warranty that will cover any manufacturing issue. Service appointments may be scheduled by calling 1-800-432-2737 or scheduling online at: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service
Written by a customer while visiting geappliances.com
Customer Rating
2
Ice maker and wifi issues
on April 24, 2020
Posted by: Anonymous
from los angeles, ca
Beautiful fridge in many ways. However, the ice maker always jams. And i can never get the wifi setting for the coffee maker to work. Two major features that do not work properly.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
2
Leaks all over the floor
on October 15, 2022
Posted by: Ptcscott
from Ca
Naturally, the product is out of warranty however dear however at least once a week water spills all over the floor from the freezer compartment. Inside of the freezer compartment I must take out all of the drawers and then chip off a 1/2 of an inch of ice from the bottom tray. There are about 10 different videos online saying different ways to fix this I just don't know which one to follow.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, October 20, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the frost build up and the leaking in your freezer, we're sure this would be frustrating to deal with. We'd be happy to help troubleshoot as best we can.
If you're seeing frost build up in your freezer, try the tips in the below articles to see if they help:
Adjusting gaskets: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34614&_ga=2.95333209.438082928.1666004560-557566247.1665496320
Freezer drawer not sealing properly: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34403&_ga=2.95333209.438082928.1666004560-557566247.1665496320
Also, if you're seeing ice on your freezer floor, this may indicate a clogged drain tube. Refrigerators with automatic defrost have a drain tube that carries water from the defrost cycle to a fixed drain pan under the refrigerator. There is no routine maintenance for the defrost drain tube or pan.
If you have a clogged drain tube, you might see ice and/or water inside on the freezer floor or on the floor in front of the freezer. You may also see water under the full width drawer in the fresh food section. These models require some disassembly to access the defrost drain tube, so we recommend that you contact service. You can reach out service team, here: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this is helpful and that this is taken care of for you soon.
All the best,
Michael@GEA
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the frost build up and the leaking in your freezer, we're sure this would be frustrating to deal with. We'd be happy to help troubleshoot as best we can.
If you're seeing frost build up in your freezer, try the tips in the below articles to see if they help:
Adjusting gaskets: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34614&_ga=2.95333209.438082928.1666004560-557566247.1665496320
Freezer drawer not sealing properly: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34403&_ga=2.95333209.438082928.1666004560-557566247.1665496320
Also, if you're seeing ice on your freezer floor, this may indicate a clogged drain tube. Refrigerators with automatic defrost have a drain tube that carries water from the defrost cycle to a fixed drain pan under the refrigerator. There is no routine maintenance for the defrost drain tube or pan.
If you have a clogged drain tube, you might see ice and/or water inside on the freezer floor or on the floor in front of the freezer. You may also see water under the full width drawer in the fresh food section. These models require some disassembly to access the defrost drain tube, so we recommend that you contact service. You can reach out service team, here: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this is helpful and that this is taken care of for you soon.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Just Love it!
on September 20, 2014
Posted by: PYE22PSHSS
from Pomona, NY, United States
This refrigerator is awesome. Love all of its features and design. There is nothing bad I can say about this unit. Best purchase I have made in a long time. (but now I need to swap my oven out - so they match!) :o))
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com