Customer reviews from geappliances.com
GE - Profile Series 22.1 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water
Average customer rating
4
(1,053 Reviews)
Rating breakdown 1,053 reviews
5 Stars
531
4 Stars
237
3 Stars
107
2 Stars
70
1 Star
108
74%of customers recommend this product.
(
754 out of
1,016)
Customer Reviews for GE - Profile Series 22.1 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Help!
on September 23, 2021
Posted by: brandydd
from Dallas, TX
I"m told I need a new Damper Motor and Fan Motor. I can't find the right part number to buy. Does anyone know?
No, I would not recommend this to a friend.
Response from geappliances.comBy Olga@GEA, GE_Appliances, September 27, 2021
Hello - Thanks for reaching out to us. We are sorry you can't find the right part number to buy. Please call our Parts Team at 1-877-959-8688 for assistance. Thanks for checking.
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Looks nice, but….
on October 26, 2021
Posted by: Sueks
Refrigerator is loud, and will freeze your food in the fridge while the freezer thaws them.
Stay away!!
Stay away!!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, October 27, 2021
Hi there, we're pleased to know you like its look, but we're sorry your refrigerator is louder than expected and that your temperatures are inconsistent. We never want to see this for our consumers and we're happy to help.
We first suggest checking out the following tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19417
You can also disconnect power to your refrigerator for 30 seconds to reset the controls. If the temperature issues persist, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this information is beneficial to you and we're wishing you the very best. Thanks for reaching out.
Guy@GEA
We first suggest checking out the following tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19417
You can also disconnect power to your refrigerator for 30 seconds to reset the controls. If the temperature issues persist, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this information is beneficial to you and we're wishing you the very best. Thanks for reaching out.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Internal fan died AGAIN!
on March 16, 2022
Posted by: apexbob
from Apex NC
Had to have the ‘fresh food’ fan replaced under warranty after all our food froze. We’ll, it just started happening AGAIN. Will call to see if they will honor the service I had to partially pay for last time.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, March 18, 2022
Oh, goodness! So sorry to hear that your refrigerator's fan has gone out and surprised this would happen twice. Having a working fridge is extremely important and we sincerely apologize for any inconvenience this has caused. It's always a pleasure to help and we would like to assist in any way we can. Hang tight for an email coming your way.
Chat soon! -Mikayla@GEA
Chat soon! -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Sucks
on May 8, 2022
Posted by: Sanga Circle
from Memphis, TN
Have had several service calls, food in the fridge freezes. Gave the temp set at 42 degrees, just had to throw away a head of lettuce we bought yesterday.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , May 10, 2022
Hello- We appreciate your feedback and apologize for the issues you are having. This is definitely not what we would expect to hear and are sorry for the issues you are having. We know how frustrating it is when you have to throw away your food. Sometimes, when placing large items or hot/warm food next to the thermister can block the airflow to the thermister which gives it false air temperature. This can cause food to freeze especially on the top refrigerator shelf.
The thermister is typically located on the top left side of the refrigerator cabinet. It looks like a dome shaped plastic capsule with slats on it. Moving those items 6 inches away from the thermister should improve temperature consistency. We will be reaching out to you via email to get a little more information. We appreciate your patience in waiting to hear from us. Thank you! Joyce@GEA
The thermister is typically located on the top left side of the refrigerator cabinet. It looks like a dome shaped plastic capsule with slats on it. Moving those items 6 inches away from the thermister should improve temperature consistency. We will be reaching out to you via email to get a little more information. We appreciate your patience in waiting to hear from us. Thank you! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst refrigerator you can buy, repair every year
on November 6, 2023
Posted by: yenyesar
from Seattle
One of worst refrigerator I have ever dealt with. Builder provided this as upgrade French Door refrigerator in our community. Every one, I mean every refrigerator failed after 1st year, and keep repeating every 2 years. The evaporator fan fails as this is on a timer, despite OE parts and even new version of it, does not matter it fails. Several also had Condensor fan failures. Also drain is blocked for pretty much most causing the defrost water accumulated and formed ice in the top section. Its a repeat. I don't understand how GE could release something so problematic and not doing anything to remedy the situation.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, Monogram_Appliances, November 7, 2023
Greetings! Thank you for taking the time to provide us with your valuable feedback. We are extremely sorry to hear that your refrigerator is no longer operational due to the condenser fan and frost build-up. This is in no way the consumer experience that we strive for with any of our products. We will be sure to share these comments with our product design teams, so they can make the necessary improvements to this model.
We are honored to have you as a part of the GE Appliances family, and we hope to gain your confidence back with our products in the future. - Adrian@GEAppliances
We are honored to have you as a part of the GE Appliances family, and we hope to gain your confidence back with our products in the future. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Not Worth the Purchase
on December 26, 2023
Posted by: Tech321
from Jacksonville, FL
We purchased this refrigerator with great expectations; however, we have never had the opportunity to use the special features due to filtration issues. This is the first refrigerator we have purchased with water and ice capabilities of which we have never been able to use even after conducting a service call. The filtration for the water is non- existent. After the repair man drained, replaced filters and hoses for the entire system, we attempted to drink clean water and were sorely disappointed. The water contained bits and pieces of trash once again. Not even 30 minutes after a service call and ever since. We now only use the refrigerator for cooling. Not to mention the innumerable amount of pieces of plastic which fall in the ice maker. We had the refrigerator. It even three years and could not fully enjoy the features which led us to the purchase. Sad to say, this has deterred us from buying another refrigerator with an ice maker or water filter again. We are going back to an old school refrigerator.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Lauren, GE_Appliances, January 8, 2024
Hello - thanks for sharing your review. We’re sorry to hear of the issues you experienced with your refrigerator, as that is certainly not the ownership experience that we strive for. Your experience will be shared with our engineering teams for further evaluation and improvement. If you should decide to give these features another try in the future with your next model, please don’t hesitate to reach out to us on social media so that we may assist in any troubleshooting we can. Kind regards. Lauren@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
very disappointed
on November 16, 2014
Posted by: smn3
from Phoenix, AZ, United States
Within two months of owning this refrigerator, I have had to have a repairman out three times.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
4
Love the look
on November 5, 2014
Posted by: marianne64
from Phoenix, AZ, United States
I got this fridge because my other counter depth was a side by side and I thought I would get a lot more useable space with this french door design. Unfortunately, that is not the case. The produce bins are very small. Also, the water dispenser always drips and it also is much louder than my previous fridge. Ice maker is very small which would be ok if it came with a bin in the freezer section to store extra ice, but it doesn't.
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com