Customer reviews from geappliances.com
GE - Profile Series 22.1 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water
Average customer rating
4
(1,055 Reviews)
Rating breakdown 1,055 reviews
5 Stars
531
4 Stars
237
3 Stars
108
2 Stars
70
1 Star
109
74%of customers recommend this product.
(
754 out of
1,017)
Customer Reviews for GE - Profile Series 22.1 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Worst Refrigerator ever
on December 15, 2024
Posted by: Kathie2oombs
from San Jose, ca
If you enjoy a fridge that requires a new water filter every few weeks. Where each filter costs 60 dollars. Where the water and ice stop working until you replace it . When you replace it, it still doesn’t work/ where the the water and ice don’t work unless you push your finger in the light button. Where the freezer handle falls off repeatedly. Where your food freezes. Where your food has condensation on everything a day later. Where the circuit board malfunctions. Where everyone in the family expresses their hate for a refrigerator, then this is the fridge for you.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, January 6, 2025
We'd like to help out with the issues you've experienced with your refrigerator. We recommend checking the following article for troubleshooting that can help: (Too Cold, Freezing Food) https://products.geappliances.com/appliance/gea-support-search-content?contentId=23638
We will be reaching out over email to gather some additional information for the other issues. Please respond at your earliest convenience.
We will be reaching out over email to gather some additional information for the other issues. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
3
Unexplained leaking of water into the fridge.
on January 2, 2025
Posted by: Nate100
I’m having issues with water accumulation in the bottom tray of the refrigerator and in the bottom tray of the freezer.
I would recommend this to a friend!
Features
5
Performance
3
Quality
5
Value
4
Response from geappliances.comBy Kacie, GE_Appliances, January 15, 2025
We appreciate you bringing this to our attention and we understand your concerns about the water in your fresh food section and refrigerator. This could be caused from the drain tube being clogged. It will require service. You can schedule that by calling 833-426-3393 or at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
2
GE hates u
on January 12, 2025
Posted by: buy something else8883333
Like most GE products, the overall quality is lacking. They mass-produce mediocrity and back it up with spotty service. Kinda crappy product plus kinda crappy service equals about what you’d expect. Water dispenser crapped out after 4 years. Repair cost a little bit less than a new fridge. Loud, rattling compressor at 6years. Best plan: but the cheapest model that fits your needs and expect it’ll last 5yrs. GE could care less. i would bet most manufacturers are based outside the US and (like GE) could care less whether the junk they sell to lowe’s/home dept/other works at all.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, January 21, 2025
We are sorry to hear about your refrigerator dispenser and compressor needing to be repaired. We manufacture our models both here in the US and globally to our standards. We strive to make quality appliances that offer many years of service. If you are still experiencing issues, we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Junk product
on June 1, 2025
Posted by: Williamb64
from Dallas
Terrible product. Continues to leak from bottom after several repairs
Makes horrible noises
Display panel has gone out several times
Makes horrible noises
Display panel has gone out several times
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, June 4, 2025
We are so sorry to hear of your experience with this refrigerator. We advise you to schedule service with one of our technicians to get this leaking and control panel issue properly diagnosed and resolved. You can schedule an appointment with a Bodewell technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
4
My GE Refrigerator
on July 6, 2025
Posted by: Al Trav
The capacity is perfect for us.
Ice recovery is slow.
Ice recovery is slow.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
It's ok but....
on November 11, 2025
Posted by: LostOkie
[This review was collected as part of a promotion.] Overall we have liked our refrigerator. It did have to have warranty work done when a fan died and it didn't keep the refrigerator part evenly cold.
The majority concern has been that ice builds up in the bottom then we end up with water on the floor.
I have to take the trays out of the freezer, break up and remove the ice every 2-3 weeks to keep the leaking from happening.
Not as efficient as we had hoped
The majority concern has been that ice builds up in the bottom then we end up with water on the floor.
I have to take the trays out of the freezer, break up and remove the ice every 2-3 weeks to keep the leaking from happening.
Not as efficient as we had hoped
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sarah, GE_Appliances, November 12, 2025
We’re glad to hear you’ve overall happy with your refrigerator, and we’d like to address the issue you’ve had with ice building up. We recommend ensuring the drawer is able to fully close and seal, and there are no rips or tears in the gasket. More details about how to address a build up of ice are available in the articles linked below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19286
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16894
If you aren’t able to solve this with troubleshooting and think service is needed, our Bodewell team is available at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can also be scheduled online at this link: https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19286
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16894
If you aren’t able to solve this with troubleshooting and think service is needed, our Bodewell team is available at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can also be scheduled online at this link: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Off Gassing Makes Unusable
on January 15, 2026
Posted by: Off Gasser
I have tried everything, including multiple tech visits and he can only conclude that t product is leaking or cracked somewhere that is undetectable. The off gassing permeates every thin in my fridge that's not wrapped in plastic. Ice is unusable due to odor of gas. I am forced to replace and will never ever buy a GE product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Don, GE_Appliances, January 19, 2026
We're sorry to hear that your refrigerator is not functioning properly after multiple repairs. We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com