Customer reviews from geappliances.com
GE - Profile Series 22.1 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water
Average customer rating
4
(1,053 Reviews)
Rating breakdown 1,053 reviews
5 Stars
531
4 Stars
237
3 Stars
107
2 Stars
70
1 Star
108
74%of customers recommend this product.
(
754 out of
1,016)
Customer Reviews for GE - Profile Series 22.1 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
5
Very dependable refrigerator
on October 24, 2023
Posted by: Atom
We have had this refrigerator for 5 years and could not be happier with it. The ice maker works great and the Keurig coffee maker saves room on the counter.
Written by a customer while visiting geappliances.com
Customer Rating
1
Keeps breaking. Freezes everything
on November 27, 2023
Posted by: Kimokam
Not happy at all with this unit. We have had it repaired twice this year, and it is once again broken. Food keeps freezing, resulting in a loss of almost everything….so frustrating.
Response from geappliances.comBy Adrian, GE_Appliances, December 6, 2023
Oh no! We are extremely sorry that your refrigerator is freezing its components. This is not normal operation and is definitely not the experience that we strive for. We encourage you to schedule another service appointment to get this issue properly diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate you choosing GE Appliances for your home, and we are confident that the 3rd time will be the charm and our technicians will get this issue resolved. - Adrian@GEAppliances
We appreciate you choosing GE Appliances for your home, and we are confident that the 3rd time will be the charm and our technicians will get this issue resolved. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Water is awful
on February 5, 2024
Posted by: Eric2887
from Ohio
Good Refrigerator, but the water sucks. Never fills right, slow. Have to babysit it
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
4
Value
4
Response from geappliances.comBy Charlie, GE_Appliances, February 13, 2024
If the water is dispensed slowly we recommend referring to the troubleshooting steps at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16239#:~:text=Clogged%20or%20partially%20clogged%20filter,Shop%20GE%20Appliances%20Water%20Filters.
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointed
on May 30, 2024
Posted by: Jprice410
from Florida
The fan motor already went out. Did not know until I purchased it you can not add the ice maker in the freezer portion if you had the Keurig in the door. Ice maker does not keep up for just a family of three and if you don't give the ice maker it starts to freeze up.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Michael, GE_Appliances, May 31, 2024
We would like to help with your broken refrigerator. An agent will be reaching out to you via email, please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Stay away from this fresh food freezer.
on June 24, 2024
Posted by: Lizzie1918
from Mid Atlantic
I liked the GE Profile Cafe French Door Refrig. until the food in the fresh food area kept freezing. We bought the frig. in 2016 and are going on our fourth fan replacement. It is aggravating at today's food prices to throw away fresh food that is frozen solid. Stay away from GE.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, June 26, 2024
We are honored to have you as a part of the GE Appliances family. We are extremely sorry to hear of your ongoing issues with the condenser fan. We understand the importance of an appliance and its parts operating as designed for an extended period of time. We will be sure to pass these comments along to our product team for review, as we're always looking for new ways to improve our products.
Written by a customer while visiting geappliances.com
Customer Rating
1
Didn’t last after 8 years
on July 23, 2024
Posted by: Rlk27
Compressor failed after 8 years
Expected GE profile to last for 12 years
Expected GE profile to last for 12 years
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, July 24, 2024
We understand how important it is that a unit has great longevity, and that this unit has not lasted as long as you expected. We recommend replacing the unit and the comparable options for your model can be viewed at this link here:
https://www.geappliances.com/ge-appliances/kitchen/refrigerators/french-door-refrigerators/
https://www.geappliances.com/ge-appliances/kitchen/refrigerators/french-door-refrigerators/
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor product
on August 29, 2024
Posted by: Bob793
Product is poor quantity and has been problematic over the course of ownership. There has been issues with: fridge doors, water dispenser, light, speed of water and temperature.
Response from geappliances.comBy Charlie, GE_Appliances, August 30, 2024
We're sorry to hear that you are less than satisfied with this refrigerator. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
2
No wonder they discontinued it
on September 6, 2024
Posted by: Peter Lemonjello
Noisy. The water filter system is very noisy…………….
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Charlie, GE_Appliances, September 9, 2024
We’d like to assist you with your refrigerator and we recommend taking a look at the article below for a list of normal noises associated with refrigerators and their causes: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Written by a customer while visiting geappliances.com