Customer reviews from geappliances.com
GE - Profile Series 22.1 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water
Average customer rating
4
(1,053 Reviews)
Rating breakdown 1,053 reviews
5 Stars
531
4 Stars
237
3 Stars
107
2 Stars
70
1 Star
108
74%of customers recommend this product.
(
754 out of
1,016)
Customer Reviews for GE - Profile Series 22.1 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Horrible !
on November 12, 2021
Posted by: Michele y
from Somers ct
Ice and water on the door broke unfixable unhook the water in the refrigerator leaks underneath because I thought and unties and it just water pours out everywhere run my hardwood floors only had four or five years piece of crap!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Vikki@GEA, GE_Appliances, November 16, 2021
Hi - We hate to hear about the difficulty you have had with your refrigerator. This is not the experience we expect to hear or wanted for you and can appreciate your disappointment. We would recommend turning off the water supply to your refrigerator and if you have not already done so, contact GE service to come out and check the unit. You may schedule an appointment by calling 1-800-432-2737. Kind regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
The worst fridge ever! Dont buy…
on November 22, 2021
Posted by: marisworld
from Miami, Fl
If there is such a thing as a lemon in the fridge world. This would be it. You name it and this fridge has had it replaced. It breaks down about every 4-5 months. Freezes my fruits and my veggies. Makes awful coffee. The front. panel went out. Did i say temperature controls are so bad in the upper fridge part and all my food goes bad. Ibe spent more money on groceries going bad that u can’t imagine. Im so glad i got the warranty or else i would have to have thrown it out the first year. Brand new when I got it. I just didn’t have a choice to pick. Awful dont buy. I wish GE would back up their products what a headach its been and wast of time. Having a warranty doesn’t mean i want repair men at my house so many times. Its been more than 5. Bery angry customer.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, December 1, 2021
Hello,
This is certainly not the kind of experience we expect from our products and we certainly understand your concern. We're terribly sorry for all of this and would like to gather some additional information. An agent will email you soon, so please be sure to check for it. Mike@GEA
This is certainly not the kind of experience we expect from our products and we certainly understand your concern. We're terribly sorry for all of this and would like to gather some additional information. An agent will email you soon, so please be sure to check for it. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor quality. Didn’t last.
on July 22, 2022
Posted by: Sarahpo
from Anchorage
Ice maker and freezer quit working after 5.5 years.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, July 29, 2022
Hello there, we're so sorry to learn your ice maker and freezer stopped operating as they should after just 5 years. This would be a great disappointment and we'd never want that for you.
To have this fixed, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We’re confident our technician will be able to get you taken care of and we’re wishing you the best. Let us know if you need anything else.
Guy@GEA
To have this fixed, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We’re confident our technician will be able to get you taken care of and we’re wishing you the best. Let us know if you need anything else.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
the fridge system is blocked
on July 23, 2022
Posted by: Anonymous
from Texas
I moved to my new house and when I went to connect the water to my toilet it completely blocked, the control panel does not work
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Mike@GEA, GE Appliances, August 1, 2022
Oh goodness!
We're terribly sorry to hear about this awful situation with your refrigerator. It's definitely understandable how aggravating this is. We would greatly encourage you to take advantage of your one year warranty to schedule service repairs. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Regarding any issues with your water, we would recommend contacting a local plumber. Stay well. Mike@GEA
We're terribly sorry to hear about this awful situation with your refrigerator. It's definitely understandable how aggravating this is. We would greatly encourage you to take advantage of your one year warranty to schedule service repairs. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Regarding any issues with your water, we would recommend contacting a local plumber. Stay well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
"French door" doesn't close properly
on October 1, 2022
Posted by: Royyyy
from Illinois
We don't like this fridge. The French door flap in the middle doesn't close by itself so we always have to manually flip it out everytime we close the door. Another thing is that the glass inside over the drawers broke and we had to cover the tops of the drawers with 2 glass cutting boards. Basically dissatisfied. Plus the fridge basically shuts down when the water filter is "out of date" --according to GE anyway.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, October 5, 2022
Hello. We appreciate you contacting us, though we hate to hear you’re dissatisfied with the refrigerator. We know having to manually adjust part of the door, glass on the drawers breaking and issues when the water filter is out of date may be frustrating to deal with, and we regret any inconvenience caused. We always want to provide a great experience for our consumers, and your feedback will be sent to our team for review.
Because you have multiple concerns, we’ll be reaching out over email to discuss these matters further and determine how best we can assist. We’re also happy to help with any other concerns or questions you might have, and we look forward to hearing back from you. -Sarah@GEA
Because you have multiple concerns, we’ll be reaching out over email to discuss these matters further and determine how best we can assist. We’re also happy to help with any other concerns or questions you might have, and we look forward to hearing back from you. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
LCD Screen doesn’t work
on October 31, 2022
Posted by: Swmnjen
from Tamarac, Fl
Our LCD Screen just stopped working. We now no longer have a way to control the temperature or see any of the settings. Very frustrating .
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Kacie@GEA, GE_Appliances, November 2, 2022
Hello there,
We're awfully sorry that the LCD screen on your refrigerator has stopped working. We understand this must be very frustrating and we do regret any inconvenience you've experienced because of this. It is very important to be able to control and see the temperature of your unit. This is not the consumer experience we want for you.
We'd like to help! A memeber of our team has reached out to you via email to gather some additional information. Please keep an eye out for that and respond at your earliest convenience. We look forward to chatting with you soon.
We wish you all the best,
Kacie@GEA
We're awfully sorry that the LCD screen on your refrigerator has stopped working. We understand this must be very frustrating and we do regret any inconvenience you've experienced because of this. It is very important to be able to control and see the temperature of your unit. This is not the consumer experience we want for you.
We'd like to help! A memeber of our team has reached out to you via email to gather some additional information. Please keep an eye out for that and respond at your earliest convenience. We look forward to chatting with you soon.
We wish you all the best,
Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible refrigerator
on January 5, 2023
Posted by: Mileidy
from Miami
I absolutely hate this refrigerator, it is the worst! The ice maker never works, the water comes out hot. And it has broken multiple times. I do not recommend this at all. Besides the fact that this is the pricer of the GE family it is not worth the price.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Matthew@GEA, GE_Appliances, January 6, 2023
Hey there! Thank you for sharing your experience with us; we hope you are doing well. We’re so sorry to hear about these issues you’re having with your refrigerator. This is certainly not the experience we expect or wish for our consumers to have, and we understand just how frustrating a situation like this can be. Please know that we will share this information with our product team so that they can investigate this as well.
We’re confident that our technicians can get you taken care of; therefore, we recommend taking advantage of your warranty by scheduling service. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by visiting this page found on our website: https://www.geappliances.com/ge/service-and-support/service.htm.
We hope this helps, and we look forward to hearing from you. All the best – Matthew@GEA
We’re confident that our technicians can get you taken care of; therefore, we recommend taking advantage of your warranty by scheduling service. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by visiting this page found on our website: https://www.geappliances.com/ge/service-and-support/service.htm.
We hope this helps, and we look forward to hearing from you. All the best – Matthew@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Awsome Fridge
on June 6, 2023
Posted by: Stephen___T
from Chesapeake VA
Great fridge. Only down side is you have make sure you keep the condensate drain clean or the freezer will develop a huge ice block in the bottom and stop the door from closing properly.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com