Customer reviews from lg.com
LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
4.4
(310 Reviews)
Rating breakdown 310 reviews
5 Stars
217
4 Stars
44
3 Stars
19
2 Stars
13
1 Star
17
85%of customers recommend this product.
(
240 out of
284)
Customer Reviews for LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Posted by: ElaineS5
from Lyndhurst, NJ
Verified Purchase:Yes
I have been very happy with the LG refrigerator. Since reading about the Linear Compressor and all the problems, I have been very lucky. My compressor lasted 9 years. Jason, the technician, replaced it and was very professional, courteous and neat. He answered all my questions and it was a pleasure to watch him work.
Pros: ease of use, Quality
No, I would not recommend this to a friend.
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
A lot of $ for a fridge that only lasts 9 years
on April 9, 2021
Posted by: Ohio22
from Sandusky, Ohio
Verified Purchase:Yes
This fridge was great while it worked, but to pay so much for something that only lasts and needs replaced in 9 years is outrageous!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
4
Features
5
Value
2
Response from lg.comBy ^DLI, LGE Social Media, April 13, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Eddie55
from Nebraska
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased several thousand dollars worth of LG appliances and have had bad experiences. This LG refrigerator quit working due to bad compressor and when they put new one in I was advised that it required a new board to make it work and not covered under warranty. LG ( Life’s Good) does not reflect our feelings on your products and reliability.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 13, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Dwnstar
from Corona, California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have up graded all my appliances to an LG product. So my kitchen is now is wonderful. The stainless steel shines up beautifully with help stray polish. It looks like a brand newly restored area.
Pros: ease of use, Features/Settings, Quality
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Jazzy41
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it 8yrs ago and I have had nothing but trouble with this fridge, I wud recommend it to anyone to buy!! LG service isn’t worth yur money!! Not for this fridge!!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Monica44
from Des Moines, Ia
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this thinking we would have no problems and it leaks and we cannot find anyone to fix.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, May 15, 2021
We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Perlascows
from Orland Parl
Verified Purchase:Yes
[This review was collected as part of a promotion.] The product was great while it lasted. As soon as we got it, the drawers and shelves started breaking, but were easily replaceable. But once warranty ran out, compressor gave out along with “mother board”. Making it not worth repairing. Had to purchase new refrigerator... not LG
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: fridgequeen
from NH
Verified Purchase:Yes
Had issues when fridge was about 4-6 years old. Ice was forming at the bottom of the freezer causing the freezer door not to close, and water to leak onto our wood floors. Then the compressor died last month, the fridge IS 10 years old. Great thing, the compressor itself is warrantied for 10 years but not the labor. Since the guidelines say I must "avoid writing about customer service" I won't mention specifics. Except to say that the 4 star rating is based SOLELY on my satisfaction with the fridge itself. I DO like the ice in the door AND the bins in front of the ice maker, so there's no lost storage space. Not to happy about the giant open bottom of the freezer. The extra compartment above is fantastic, however, it's next to impossible to organize the giant bin on the bottom. The ice plus feature is great also. However, at least twice a week for the entire 10 years we've had to press the reset button for the maker to drop the ice and it's seemed to have stopped midway of twisting the ice out of the tray. This happens even when the ice bucket within the maker is empty.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com