Customer reviews from lg.com
LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
4.4
(310 Reviews)
Rating breakdown 310 reviews
5 Stars
217
4 Stars
44
3 Stars
19
2 Stars
13
1 Star
17
85%of customers recommend this product.
(
240 out of
284)
Customer Reviews for LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
1
Worst refrigerator and freezer we ever owned
on December 1, 2017
Posted by: loiu
from Pittsburgh, PA, United States
We bourght this LG 3 Door refrigerator/Freezer 6 1/2 years ago and had nothing but problems and now Nov 2017 it Died.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, December 15, 2017
It sounds like we'll need to walk through some troubleshooting for your refrigerator. Please head over to our support team via @LGUSSupport on Twitter so that we can dig into this a little more for you. ^CP
Written by a customer while visiting lg.com
Customer Rating
5
I cannot picture my life without this fridge
on October 30, 2018
Posted by: Lisa Alvarez
from Miami Fla
[This review was collected as part of a promotion.] I bought my fridge 8 years ago. I love this model, it is very spacious, love the retractable shelving, the lighting is amazing. Also, water and ice separate a big plus. Ice dispenser is not inside the shelving area; which makes the fridge look smaller and crowder. Makes ice fast. Freezer is huge. I love it,. The only down side is filter is a bit difficult to take out, but it only happens every six month, puting the filter on, is easier. I recommend this model.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Great features and lighting
on December 7, 2020
Posted by: Jeffdo
from Harrisburg, PA
[This review was collected as part of a promotion.] We bought this to replace our older LG fridge and have been happy with it. It seems they redesigned the in door ice make, hopefully it works better than the last one. One suggestion would be to have a place in the door for coke cans.
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
when it works it is great
on December 11, 2020
Posted by: Ahmed Mahmoud
from Virginia
[This review was collected as part of a promotion.] when it works it is great, compressor failed twice, also electronic card had to be changed
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, January 4, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
THE WORST ICE MAKER
on December 11, 2020
Posted by: LAS VEGASCANDY
from NV
[This review was collected as part of a promotion.] IT FREEZES UP ALMOST EVERY DAY. UNACCEPTABLE PRODUCT
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
5
Features
1
Value
4
Response from lg.comBy ^DLI, LGE Social Media, January 7, 2021
I am sorry for the problem you are having with your unit. Thank you for providing the feedback as we work to improve our products and learn consumers wants and needs that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. Again, we apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
10 years old and still
on December 15, 2020
Posted by: Mr and Mrs L
from Maine
[This review was collected as part of a promotion.] We bought this 10 years ago and have had no problems at all. The compressor did just stop working, but product was still under warranty, so was replaced by LG.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: No freezer working
from Middleburg Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought 2 years ago and died lost a lot of food days before thanksgiving
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 21, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/.
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Great features, but breaks down too frequently.
on January 5, 2021
Posted by: Phast Phil
from St Paul, MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased several years ago. In that time the compressor has been replaced twice, the main computer board once, and the Ice maker once. I love the features. The service technicians that have come to my home have all been stellar, but sometimes had to come a second time because they had to order the parts.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
4
Written by a customer while visiting lg.com