Customer reviews from lg.com
LG - 27.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
4.4
(81 Reviews)
Rating breakdown 81 reviews
5 Stars
55
4 Stars
13
3 Stars
6
2 Stars
5
1 Star
2
84%of customers recommend this product.
(
61 out of
73)
Customer Reviews for LG - 27.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Posted by: CNA19
from Medina Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 9 years ago an I am well pleased with it and it’s warranty.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Aramirezjr
from Miami, Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] Unlike most of today's brands, this fridge lasted over 10 years without issue. Very pleased and only replaced due to the fact that the compressor was going bad and was 1/2 the cost of new fridge replacement.
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: StarRen
from Renton, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The compressor stopped working and paid a lot to repair it
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Great fridge...until it stops working
on August 19, 2021
Posted by: Chris93Z
from South Jersey
Fridge is approx 10 years old. I have 2 older units (It doesn't have all the unnecessary bells and whistles that this unit has) that are still running after 20+ years.
Our LG fridge suddenly stopped working (fridge has power but no sounds, fan or compressor running) and displayed code FF (which means freezer fan issue). A tech came out and replaced the control/motherboard and the fan and the unit still had same issue. After disconnecting a wire from the left door, fridge now makes noise but it won't get cold enough. Sounds like an issue with the left door. Fridge was off for weeks, so there's no ice buildup. No worth the money we paid for. I'd expect an expensive fridge to last.
Our LG fridge suddenly stopped working (fridge has power but no sounds, fan or compressor running) and displayed code FF (which means freezer fan issue). A tech came out and replaced the control/motherboard and the fan and the unit still had same issue. After disconnecting a wire from the left door, fridge now makes noise but it won't get cold enough. Sounds like an issue with the left door. Fridge was off for weeks, so there's no ice buildup. No worth the money we paid for. I'd expect an expensive fridge to last.
No, I would not recommend this to a friend.
Quality
4
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 19, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: LG Customer in Canton GA
from Canton Ga
Verified Purchase:Yes
[This review was collected as part of a promotion.] We got this when we purchased our new house and we were so happy to finally have a great refrigerator from LG
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Soundsgoods
from Sherman oaks, ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was very expensive fridge that broke down after only eight years. Unfixable!
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, May 17, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: LHammer
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] 7 years ago bought this unit enjoyed it very much
This was the first time anything wrong
Got it fixed the compressor went,hopefully it lasts another seven with no problems
This was the first time anything wrong
Got it fixed the compressor went,hopefully it lasts another seven with no problems
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Some issues with me lg refrigerator
on December 11, 2020
Posted by: Schaeffer
from Sarver Pennsylvania
[This review was collected as part of a promotion.] I have owed a lg refrigerator since 2010 had some issues with it. I ordered and replaced the indoor ice maker. I was having an issue with my freezer not defrosting. There is a small tube in the rear bottom that has a black flapper. I removed this there was something blocking the tube. Spring in door needed replaced. If I was not a handy person this refrigerator would of cost me alot of money to Repair it. The repairs I have made and now it works fine.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 6, 2021
I am sorry for the problem you had with your unit. Thank you for providing the feedback as we work to improve our products and learn consumers wants and needs that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. Again, we apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com