Customer reviews from lg.com
LG - 27.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
4.4
(81 Reviews)
Rating breakdown 81 reviews
5 Stars
55
4 Stars
13
3 Stars
6
2 Stars
5
1 Star
2
84%of customers recommend this product.
(
61 out of
73)
Customer Reviews for LG - 27.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
5
Great service job well done.
on November 17, 2024
Posted by: Lara0362
[This review was collected as part of a promotion.] Service call to repair a broken compressor. New compressor was installed and refrigerator is line new.
Response from lg.comBy LG, February 18, 2026
Hello, Lara! We’re glad to hear your LG refrigerator is back to running like new! A fresh compressor can make all the difference, and it’s great knowing your unit is performing smoothly again after the service call. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Posted by: NA152BH
Verified Purchase:Yes
[This review was collected as part of a promotion.] As a owner of same model fridge previously it was a an easy decision to go with the latest model offered by LG. We have been very happy with different LG products so when we were in the market for a new fridge and having compared the cost, design, size , features and overall comparative elements, it was an easy decision to purchase this LG fridge.
Written by a customer while visiting lg.com
Posted by: Anonymous
from Newyork
Verified Purchase:Yes
[This review was collected as part of a promotion.] For nine years it was working perfectly after that the 10 year that’s when everything started not cooling and breaking down I enjoyed it for nine years
Pros: Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: sae1030
from Wilson, NY
Verified Purchase:Yes
I have had my LG over ten years now. and just had it's first service requirement for the compressor. Service was excellent and it's working perfect. I love my LG refrigerator.
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: KIBL
from Atlanta GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] When we purchased our house-this fridge came with it. Have had someone come 2 times so far for problems. Now waiting on replacement compressor and the door shutting “flap” is broke again.
Response from lg.comBy LG, November 12, 2025
Hello, Kerry. Thank you for sharing your experience with your LG Refrigerator. We understand how important it is for a refrigerator to remain dependable, especially when repeated service calls are needed for issues like the compressor and the door flap. For future information on refrigerator support and product resources, you can visit our official LG page here: www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with these compressor and door flap issues being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Posted by: knash
from Novi, MI
Verified Purchase:Yes
This refrigerator has really great features and functionality. Only complaints are that the old style multiple push switches for the water and ice dispenser was better and the original version of the craft ice maker has issues, but LG replaced it and extended the warranty out to 3 years on that part.
Pros: Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Hollyjk
from Colorado Springs, Colorado
Verified Purchase:Yes
Don’t have many issues except the bottom of the freezer ices up and has to be cleared monthly.
Pros: Style/Design
Quality
4
Features
3
Value
4
Response from lg.comBy Anthony Jaimes , VXI Austin , March 28, 2023
Hey there, Holly. We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We'd like to ensure that the ice on the freezer is on top of working order, so we'd be please to help you out and getting some information sorted out. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ~Anthony
Written by a customer while visiting lg.com
Posted by: Babydoc11
Verified Purchase:Yes
I just had this fridge fail - compressor shot and $1000+ of food ruined. It had been virtually perfect since its purchase and I love it, but replacing the compressor is VERY expensive and I bought another LG to replace it athalf the price.
Pros: ease of use, Quality, Features/Settings
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com