Customer reviews from lg.com
LG - 27.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
4.4
(81 Reviews)
Rating breakdown 81 reviews
5 Stars
55
4 Stars
13
3 Stars
6
2 Stars
5
1 Star
2
84%of customers recommend this product.
(
61 out of
73)
Customer Reviews for LG - 27.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Posted by: KIBL
from Atlanta GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] When we purchased our house-this fridge came with it. Have had someone come 2 times so far for problems. Now waiting on replacement compressor and the door shutting “flap” is broke again.
Response from lg.comBy LG, November 12, 2025
Hello, Kerry. Thank you for sharing your experience with your LG Refrigerator. We understand how important it is for a refrigerator to remain dependable, especially when repeated service calls are needed for issues like the compressor and the door flap. For future information on refrigerator support and product resources, you can visit our official LG page here: www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with these compressor and door flap issues being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Posted by: sae1030
from Wilson, NY
Verified Purchase:Yes
I have had my LG over ten years now. and just had it's first service requirement for the compressor. Service was excellent and it's working perfect. I love my LG refrigerator.
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Anonymous
from Newyork
Verified Purchase:Yes
[This review was collected as part of a promotion.] For nine years it was working perfectly after that the 10 year that’s when everything started not cooling and breaking down I enjoyed it for nine years
Pros: Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: NA152BH
Verified Purchase:Yes
[This review was collected as part of a promotion.] As a owner of same model fridge previously it was a an easy decision to go with the latest model offered by LG. We have been very happy with different LG products so when we were in the market for a new fridge and having compared the cost, design, size , features and overall comparative elements, it was an easy decision to purchase this LG fridge.
Written by a customer while visiting lg.com
Customer Rating
5
Great service job well done.
on November 17, 2024
Posted by: Lara0362
[This review was collected as part of a promotion.] Service call to repair a broken compressor. New compressor was installed and refrigerator is line new.
Response from lg.comBy LG, February 18, 2026
Hello, Lara! We’re glad to hear your LG refrigerator is back to running like new! A fresh compressor can make all the difference, and it’s great knowing your unit is performing smoothly again after the service call. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (4) ratings-only reviews
Overall Customer Rating
4.8
Would recommend? Yes
(
4 out of
4)
Features
5
Quality
4.8
Value
4.8