Customer reviews from lg.com
LG - 24.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
4.1
(64 Reviews)
Rating breakdown 64 reviews
5 Stars
37
4 Stars
11
3 Stars
6
2 Stars
4
1 Star
6
72%of customers recommend this product.
(
44 out of
61)
Customer Reviews for LG - 24.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
4
Efficient, Looks Good, Smart Design
on July 11, 2016
Posted by: rick8560
from Cartersville, GA, United States
[This review was collected as part of a promotion.] This refrigerator has been a work horse and is quiet as can be. My only issue is the placement of the Ice maker in the door. The ice constantly gets slightly thawed and sticks together and when you press the ice lever, nothing comes out. So you are forced to open the ice compartment and remove the ice bucket and loosen the ice and reinsert the ice bucket into its compartment.
I would prefer the ice maker to be inside the refrigerator at the top left side. I am not concerned with loosing a little shelf space at the expense of having semi melted ice on the door compartment.
I would prefer the ice maker to be inside the refrigerator at the top left side. I am not concerned with loosing a little shelf space at the expense of having semi melted ice on the door compartment.
Pros: Features/Settings, Performance, easy to use
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Bobbi77
from Fort Worth, Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] The cooling went out in it after about a year. The warranty says it has expired so it has not been fixed. If it was fixed I would love to use it again as it was exactly what I wanted when I bought it and now. The only thing I can complain about is the warranty. This is not the only one the cooling has stopped in. I believe the manufacturer should have seen there was a problem and made a recall or honored warranties for this situation.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Response from lg.comBy Chris, Customer Service, December 6, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: THope
from Rexburg,Idaho
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had our Fridge for close to 8 years. Not 1 problem with it. Love the French doors and the ease of cleaning the stainless steel. Never had an issue with the crisper freezing my produces like some other brands have done in the past. Will definitely stay with LG products on our next upgrade.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Nice Fridge But...
on August 31, 2020
Posted by: JohnnyL
from Norristown PA
We’ve had this fridge for years now and while I love all the features on it. I absolutely hate the ice maker . We have had it repaired and it still gets stick regularly causing water to spill all over the fridge and on the floor. Poor design with how the drops into the bin to be dispensed.
Unfortunately I don’t want to keep spending the 245 dollars a to get new parts.
Signed
Frustrated by water on the floor!
Frustrated by water on the floor!
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 2, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Beware of LG refrigerators!!!!
on September 6, 2020
Posted by: SKHill
from Oklahoma City, Oklahoma
While I have absolutely loved my LG refrigerator for 10 years and 2 months, the freezer and now the refrigerator has stopped cooling. Of course this happens during a holiday weekend. Repairman that have returned calls over the weekend will not touch an LG due to the compressor issues/class action lawsuit. Mine failed 2 months after the warranty period. The only repair reference LG website shows in my area has horrible reviews. Hesitant to replace compressor as the part has been deemed defective. Do your homework, google LG compressor issues. Don't be left with a huge silver paperweight like I am.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 9, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
on November 28, 2020
Posted by: Gambet234
from Goliad Tx
[This review was collected as part of a promotion.] Fairly good product but could use some changes with ongoing compressor problems
Pros: ease of use
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great features
on December 11, 2020
Posted by: KC 1234
from Benton, Louisiana
[This review was collected as part of a promotion.] I purchased years ago. And I have enjoyed it...hopefully it will last several more years :)
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Keth
from Lafayette, IN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Was in house when purchased it and failed to cool with in the first year we were living here.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com