Customer reviews from Samsung US
Samsung - 55" Class / 1080p / 240Hz / 3D LED-LCD HDTV
Average customer rating
4.7
(312 Reviews)
Rating breakdown 312 reviews
5 Stars
262
4 Stars
27
3 Stars
11
2 Stars
4
1 Star
8
94%of customers recommend this product.
(
280 out of
299)
Customer Reviews for Samsung - 55" Class / 1080p / 240Hz / 3D LED-LCD HDTV
Customer Rating
1
A really bad product
on January 10, 2012
Posted by: edisonbrain
from Atlanta
Expertise:Intermediate
This is a high end TV. However, the sound on this sounds much worse than my analog TV (which was not very high end). Sometimes I can't even make out the dialog, so I am not really whining about high quality, just the fundamentals. Worst of all, the TV has no browser. Why would you sell an internet TV with no browser? If its a money question, you can always sell an upgrade or charge a reasonable sum for the browser app. No, I am stuck with this expensive purchase and will feel cheated.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Picture, died in less than 8 mos.
on July 21, 2011
Posted by: Hedgie9871
from Douglasville, GA
Expertise:Expert
The picture was choppy while watching movies, in 3D and regular tv mode. It died within 8 months of owning it.
Pros: Bright display, Lightweight
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Great Bundle Deal
on January 10, 2011
Posted by: Gorgeous6
from Denver, CO
The only problem I have had with this television is due to the volume. We have owned this model for all of 3 weeks and the volume is already broken. There is a distortion issue and no matter how loud we turn it up there is nothing but a low, mumbled, whisper of a sound coming out of it. Thankfully, Samsung customer service was easy to work with and they have already set up a service call for me.
Pros: Bright display, Inexpensive, Lightweight, great customer service
Cons: Did not meet expectations, volume problems
I would recommend this to a friend!
Features
4
Performance
2
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy this TV.
on March 9, 2011
Posted by: knottbravo
from Midlothian, TX
Expertise:Intermediate
I have had issues with this TV from day one. I bought in on 1-1-2011 and I am still trying to get the TV fixed.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Good unit
on April 11, 2011
Posted by: Sprint48
Have been enjoying this TV for several months and so far it's been great. I would rather it not have shiny legs and trim to reflect the light on the end tables. Will probably paint them black.
Pros: Bright display, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Good picture but in the repair shop twice in the first month
on May 5, 2011
Posted by: mrwizard
from Reno, NV
Expertise:Expert
This TV is pretty nice when it works. One exception is the auto dimming feature. It's annoying as it fluctuates when there is no change in the room lighting.
The internal electronic components have been horrendous. The second day I had it, it shut off and would not turn on. The repair shop had to replace the power supply. Ten days in the shop for that. After receiving my 3D glasses and trying out the 3D feature, I find out that it does not work. Another 10 days in the shop, They have to replace the main board. So now everything works as expected.
A week later, I have problems with the TV connecting to the internet. I have been using the wireless Linkstick which had been working just fine for a couple weeks. I hard wired the TV to the internet and it connects,so it must be the LInkstick. It's really disappointing because the Linkstick is pricey. In hindsight, I probably should have taken the TV back to the store right away.
The internal electronic components have been horrendous. The second day I had it, it shut off and would not turn on. The repair shop had to replace the power supply. Ten days in the shop for that. After receiving my 3D glasses and trying out the 3D feature, I find out that it does not work. Another 10 days in the shop, They have to replace the main board. So now everything works as expected.
A week later, I have problems with the TV connecting to the internet. I have been using the wireless Linkstick which had been working just fine for a couple weeks. I hard wired the TV to the internet and it connects,so it must be the LInkstick. It's really disappointing because the Linkstick is pricey. In hindsight, I probably should have taken the TV back to the store right away.
Pros: Realistic color, Lightweight
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Poor 3D performance
on May 8, 2011
Posted by: mbethuy
from Maryland
While paired up with a Samsung Bluray player, watching the bundled 3D Bluray disks was lackluster. Especially during the "How to Train your Dragon" movie, 3D was very choppy and in a few scenes actually dropped out completely.
Pros: Bright display, Realistic color, Lightweight, thin
Cons: Did not meet expectations
I would recommend this to a friend!
Features
4
Performance
2
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Dead after 3 days and the story goes on...
on December 10, 2011
Posted by: arrowny
from Midland, MI
Expertise:Intermediate
I have had nothing but problems with this TV all within a year. 1. Screen died within 3 days. 2. 3D Stopped working after screen was replaced 3. Multiple repairs to fix screen and 3D issues. 4. Last problem is the screen has lines throughout for 5-15 minutes after the TV is turned on and it is getting worse.
I believe I got the lemon out of the batch, but I cannot recommend this TV or even the Samsung brand to anyone.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US