Customer reviews from swiffer.com
Steampad Refills for Swiffer Steamboost (20-Pack) - White
Average customer rating
3.4
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
143
4 Stars
73
3 Stars
44
2 Stars
33
1 Star
91
63%of customers recommend this product.
(
229 out of
361)
Customer Reviews for Steampad Refills for Swiffer Steamboost (20-Pack) - White
Customer Rating
1
So frustrating
on October 2, 2020
Posted by: Bogey15
from Alabama
I can not find the pad refills anywhere so now my mop is a completely worthless and a total waste of $$.
No, I would not recommend this to a friend.
By Response from Swiffer, October 3, 2020
Bogey, we completely understand your frustrations. Please know that decisions to discontinue a product are very carefully thought out. We do have some good news for you. You can use base Swiffer Wet cloths on the Swiffer Bissell Steamboost. You may want to squeeze out some of the excess solution before use, as the Steamboost device will add liquid to it. Also, the Steamboost mop head is slightly larger than Swiffer Sweeper, so you may need to stretch the cloths a bit to get them into the grippers.
We do understand that loyal users like you may not be happy when one of your favorite products is gone, and we are really sorry about this. Your comments mean a great deal to us, and we will share them with the appropriate team. Please give us a call at (800) 214-8734 if we can answer any questions or help you further.
We do understand that loyal users like you may not be happy when one of your favorite products is gone, and we are really sorry about this. Your comments mean a great deal to us, and we will share them with the appropriate team. Please give us a call at (800) 214-8734 if we can answer any questions or help you further.
Written by a customer while visiting swiffer.com
Customer Rating
5
Swiffer Bissell Steamboost
on October 13, 2020
Posted by: nana74
from Hamilton, Ontario Canada
I am very upset that you are no longer selling the Swiffer Bissell Steamboost. I found that as I'm a senior and have arthritis that is was so easy to use. It would turn easily to go under chairs etc. Thank you
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
FRUSTATING ! Complete waste of money
on October 21, 2020
Posted by: UserFromCalifornia
from San Jose
We bought the steamboost mop 6 months back, and now we can't find the refill pads anywhere. This is really frustating, and a complete waste of money for so many customers. The right way to discontinue a product is to first stop selling the mop for 6 months, and then discontinue the refills OR build an alternate refill pad.
What are you guys thinking ? Who is program managing this ? This is PM 101 !!
Never going near a swiffer product again.
What are you guys thinking ? Who is program managing this ? This is PM 101 !!
Never going near a swiffer product again.
No, I would not recommend this to a friend.
By Response from Swiffer, October 21, 2020
We completely understand your frustrations. But we do have some good news that might be helpful for you. You can use base Swiffer Wet cloths on the Swiffer Bissell Steamboost. You may want to squeeze out some of the excess solution before use, as the Steamboost device will add liquid to it. Also, the Steamboost mop head is slightly larger than Swiffer Sweeper, so you may need to stretch the cloths a bit to get them into the grippers. Please let us know if you have any questions about the pads at (800) 214-8734. If you have questions about the Steamboost itselve, please call our friends at Bissell at 866-860-2392.
Written by a customer while visiting swiffer.com
Customer Rating
5
Love the Steamboost!
on October 22, 2020
Posted by: ShaShe
from Birmingham, AL
The Steamboost really cleans my wood floors. However, I am sorely disappointed that I cannot find the refill pads. I will try the pads you recommended to another customer, but they will not be as convenient if they have to be wrung out and stretched! I don’t understand how you can continue to sell the cleaner without the availability of the refills!
No, I would not recommend this to a friend.
Written by a customer while visiting swiffer.com
Customer Rating
1
The second Swiffer product that has left me upset
on November 1, 2020
Posted by: IcedC
from New Hampshire USA
First I had the Swiffer air cleaner. The replacement (proprietary) filters were gone for six+ months due to covid. Now I can't use my Steamboost because there are no refills being made anymore.
I guess the moral of the story is stop using Swiffer. They have a great product but if I can't trust I can get refills, why should I make the investment anymore.
No, I would not recommend this to a friend.
By Response from Swiffer, November 2, 2020
Hi, Iced. We're very sorry you're having this experience with these products. We want you to know that you can still use your Steamboost. Even though we've discontinued the pads, we do have a solution. You can use base Swiffer Wet cloths on the Swiffer Bissell Steamboost. You may want to squeeze out the excess solution before use, as the Steamboost device will add liquid to it. Also, the Steamboost mop head is slightly larger than Swiffer Sweeper, so you may need to stretch the cloths a bit to get them into the grippers. Please give us a call at (800) 214-8734 if we can help you further with this, or if you have any questions. We're here for you.
Written by a customer while visiting swiffer.com
Customer Rating
2
Not satisfied
on November 2, 2020
Posted by: Robbie
from NY
I love the product but to stop making the refillable pads is not good. I have to read the reviews to see the they are discontinued and to see you can purchase other pads to replace. Their should be a link that goes to the replacement pads to make sure people are purchasing the right thing.
No, I would not recommend this to a friend.
By Response from Swiffer, November 2, 2020
Robbie, we're very sorry you're having this experience. You can use regular Swiffer Wet cloths (NOT the WetJet cloths) on the Swiffer Bissell Steamboost. You may want to squeeze out sothe excess solution before use, as the Steamboost device will add liquid to it. Also, the Steamboost mop head is slightly larger than Swiffer Sweeper, so you may need to stretch the cloths a bit to get them into the grippers. Please give us a call at (800) 214-8734 uf we can help you further.
Written by a customer while visiting swiffer.com
Customer Rating
1
WHERE ARE THE REFILL PADS?
on November 7, 2020
Posted by: heidisk8
from New Jersey
I am disappointed to learn you have discontinued the steam pad refills. Its just not right. If you are trying to force me to buy an alternative swiffer floor cleaning system well that is simply not happening. My Swiffer Steamboost has been amazing but because you have discontinued an INCREDIBLE product I cannot leave a positive rating. Thoroughly frustrated.
No, I would not recommend this to a friend.
By Response from Swiffer, November 9, 2020
Heidisk8, we're thrilled you like your Swiffer Steamboost Mop. We want you to know that we completely understand your frustrations when a favorite product is discontinued. We'll definitely let our teams know how you feel. In the meantime, we have some really good news for you. You can use base Swiffer Wet cloths on the Swiffer Bissell Steamboost. You may want to squeeze out some of the excess solution before use, as the Steamboost device will add liquid to it. Also, the Steamboost mop head is slightly larger than Swiffer Sweeper, so you may need to stretch the cloths a bit to get them into the grippers. Please give us a call at (800) 214-8734 if you have any questions or if we can help you further. We're here for you.
Written by a customer while visiting swiffer.com
Customer Rating
1
No refills. Why?
on January 16, 2021
Posted by: Veeh
from Orlando
Loved the Steamboost until Bissell decided to stop making refills. Many customers have been told to just use the swifter wet pads. Oh, but wring it out and stretch it to make it fit. But this from their own website:
Will other refills work on the Swiffer SteamBoost powered by BISSELL?
No. Swiffer Steam Pads have been specifically designed to fit the SteamBoost. Do not use any other refill pads with this product.
So boo to Bissell. I will not consider any other Bissell products based on the company’s lack of support for their products.
Will other refills work on the Swiffer SteamBoost powered by BISSELL?
No. Swiffer Steam Pads have been specifically designed to fit the SteamBoost. Do not use any other refill pads with this product.
So boo to Bissell. I will not consider any other Bissell products based on the company’s lack of support for their products.
No, I would not recommend this to a friend.
Written by a customer while visiting swiffer.com