Customer reviews from swiffer.com
Swiffer - WetJet Starter Kit - Purple
Average customer rating
4.1
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
727
4 Stars
240
3 Stars
75
2 Stars
57
1 Star
147
72%of customers recommend this product.
(
391 out of
544)
Customer Reviews for Swiffer - WetJet Starter Kit - Purple
Customer Rating
2
Product doesn’t last even 6 months.
on September 9, 2024
Posted by: Marisa
I have had 2 swifter that have not more than 6months and I refuse to buy another . It is just my husband and I, so I mop every 2 weeks. I have changed the batteries, I had run the sprayers under hot water and nothing works.😐
Response from swiffer.comBy Customer Care, January 2, 2025
Quality is at the forefront of everything we do, so we're sorry to hear about what's going on with your WetJet. With our quality checks, this isn't what we expect, which is we we offer a limited warranty on this device. We'd like to connect, learn more about what's going on so that we can troubleshoot, and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Am hesitant to purchase any more bottles.
on October 23, 2024
Posted by: Davidk62
from Buffalo, NY
The last 2 bottles that I purchased collapsed, cracked & leaked as I was using the WetJet.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 23, 2024
We're sorry to hear this, David, and want to assure you that we have many quality checks to ensure you get the best. We'd like to help, as well as share your experience with our Quality Team. When you have a chance, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
The need to recycle its bottles with sachet refil!
on November 5, 2024
Posted by: Sanny
from Caribbean
U need produce the liquid in sachets to refil the bottles. It will help the environment with throwing out the bottles when the product is finished!
Response from swiffer.comBy Customer Care, December 31, 2024
Thank you for sharing your suggestion, Sanny. Please know, your Swiffer WetJet's bottle of Cleaning Solution is not meant to be refilled. By doing that, you run a high risk of damaging your WetJet, which may limit the help we can offer if you need further assistance in the future. Please know, we're always happy to help consumers if they need it. Call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
2
I WISH IT LAST LONGER, NEED TO BE UPGRADED
on November 8, 2024
Posted by: CUPCAKE1980
I HAVE PURCHASED 3 IN THE LAST YEAR, I LOVE THE WAY IT WORKS AND HOW I CAN CLEAN AT ANYTIME OF THE DAY WITHOUT HAVING TO FILL A MOP BUCKEY AND IT'S VERY GOOD FOR DOG PRINTS. MY DOG IS IN AND OUT SO I USE IT OFTEN AND I HAVE KIDS AS WELL. BUT IT STOP WORKING TOO FAST AND I'VE BEEN REPLACING THEM DUE TO LEAKS THAT RUST THE WIRES.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 2, 2025
While we're glad that you love our WetJet, we're sorry to hear that this is happening with your last few device. This isn't what we expect especially if the solution is inserted correctly. We'd like to connect about this and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Loved it - for one month
on December 6, 2024
Posted by: LisaR
This is the second we have purchased. The first worked for six months, the second for 6 weeks.its a great concept but doesn’t last.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 30, 2024
We're sorry to learn you've had problems with your Swiffer WetJet. Because of the hard work of our Quality Team, we're confident that every WetJet goes through many product checks, ensuring that you'll always get the best products possible. We always encourage consumers to change the batteries, if they're having problems. When you do, be sure to use fresh AA alkaline batteries that all come from the same package. Do not use a mix of old and new batteries, as insufficient power will result in only one nozzle working. Speaking of nozzles, be sure to check that they’re not clogged. If they are, brushing them gently may help them to start spraying. Please, call us for more help with this, so we can do what we can to get you back up and Swiffering. We’re here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Unreliable!
on December 7, 2024
Posted by: ForestView
Have had two Wet Jet mops stop working within 6 months of purchase. (Not a battery issue)
Unreliable product!!
Unreliable product!!
Response from swiffer.comBy Customer Care, December 30, 2024
We're sorry to learn you've had problems with your Swiffer WetJet. Our Quality Team assures us that every WetJet goes through consistent quality checks, providing our consumers with the best products possible. While we know you mentioned it not being a battery concern, there are other possible reasons your WetJet’s not working for you. Be sure the new batteries are single-use AA batteries, which are all from the same package. Do not use a mix of old and new batteries, as insufficient power will result in only one nozzle working. Brush off the nozzles gently, just in case there’s a clog somewhere. Also, check that your Cleaning Solution bottle isn’t empty. Please, call us for more help with this, so we can do what we can to get you back up and Swiffering. We’re here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Piece of junk
on December 17, 2024
Posted by: JMMLIC
Piece of junk. Worked a total of 2 times before it died. There's a sucker born every minute. If you dont want to be a sucker, dont buy this product.
Response from swiffer.comBy Customer Care, December 20, 2024
We’re sorry your PowerMop stopped working, JMMLIC. Our products go through many quality checks, and are designed to be durable. This isn’t the experience we want you to have, and we have some troubleshooting tips that might help. If you cannot hear the motor running when pressing the dispenser button, you may need to replace the batteries with fresh AA alkaline batteries. Make sure the batteries are brand new, all come from the same package, and are inserted correctly. You should hear a click when closing the battery compartment. If the motor runs, but the mop isn't spraying, double-check to make sure all the pieces of the product have snapped together properly during assembly. Next, check that the solution bottle is not empty, and inserted properly into place. Also, the nozzles can sometimes become clogged. Brushing them gently with your fingertip might help them to start spraying. If you need further assistance, our Swiffer Team is standing by ready to help. Please give us a call at 1-800-742-9220 from 9AM -- 6PM EST Monday -- Friday.
Written by a customer while visiting swiffer.com
Customer Rating
1
Keeps stopping
on December 19, 2024
Posted by: Carrots
from Oshawa, Ontario Canada
When this works it works great. First one stopped working after 6 months (7 uses) so I bought a new one. It worked ONCE and then wouldn’t work. I bc did all the troubleshooting-new batteries, checked the connections and cleaned the sprayers and no luck.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 7, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your WetJet works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com