Customer reviews from swiffer.com
Swiffer - WetJet Starter Kit - Purple
Average customer rating
4.1
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
727
4 Stars
240
3 Stars
75
2 Stars
57
1 Star
147
72%of customers recommend this product.
(
391 out of
544)
Customer Reviews for Swiffer - WetJet Starter Kit - Purple
Customer Rating
1
very disappointed with product
on January 14, 2024
Posted by: lady T
from Paterson NJ
purchase my second swifter wet jet mop kit amount 8 months ago worked fine for a couple weeks than stopped replace batteries checked for clogged holes not the problem checked everything I thought could be the problem this thing is not worth the time or money. would not recommend to anyone this is not a cheap investment solution and pads are not cheap very disappointed.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 16, 2024
We're sorry to hear that you're feeling disappointed, as our WetJets do go through strict quality checks so that you can rely on them. It sounds like you took some great steps already, and we'd be happy to see how we can best assist you further. When you have a chance, please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
4
Can no longer find the multi purpose takes 4 batte
on July 5, 2024
Posted by: SAWKW
from Florida
I used mine for a few months but then stopped working. I liked it enough to try to purchase again. But no luck. The one I had took 4 batteries and had lights. I have ordered and returned 3 that showed 4 batteries on the box, but when received took two batteries and had no lights.
Mine was the purple multi-purpose. I would still like to have one with lights but have not been able to find one.
Mine was the purple multi-purpose. I would still like to have one with lights but have not been able to find one.
Written by a customer while visiting swiffer.com
Customer Rating
1
This product should be pulled awa from the market.
on April 29, 2024
Posted by: Unsatisfied Customer
from California, CA
There is a flaw in the design. I purchased my swiffer wet jet less than 5 months ago and it isn't working anymore. I switched the batteries. I opened the product to further investigate and to my surprise, the wires are completely rusted. I figured that the flaw in the design is that the bottle leaks into the products internal hardware, thus short circuiting the pump. This product should be pulled away from the market and the company should refund and compensate the many unsatisfied customers.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 13, 2024
Your satisfaction means a lot to us, so we're very sorry to learn of your recent experience with the Swiffer WetJet. Our products go through many quality checks to ensure perfect condition and function, so this isn't something we would expect to happen. Our solution bottles are designed not to leak, however, leakage could occur if the bottle is opened or refilled, and leakage can lead to rust or corrosion. For best results, do not open the WetJet bottle or refill it with other solutions. That being said, we'd like to learn more about your experience and do our best to make it up to you. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Great if you want to clean your baseboards!
on May 19, 2024
Posted by: CMDinKS
from kS
I have had this for about a year and I don’t use it very often. It works ok if the floor is not too dirty, but I think the plain Swiffer wet mop works better. My 2 biggest complaints are (1) the sprayer nozzles are angled up so if you are near a wall or a corner, the fluid squirts out onto the baseboard or the wall instead of onto the floor and (2) you do have to hold the button down to spray the fluid - there is no way to lock it to continue to spray. That is a big issue for me as I have arthritis in my hands and having to continually press on that button and hold it down is hard for me. I have been thinking about getting the new mop, but probably won’t after the experience with this. Will just use up the containers of fluid that I have and give this to the thrift store and just use my regular Swiffer mop.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 21, 2024
We're sorry your Swiffer WetJet wasn't what you expected. When we design our products, we do extensive research and consumer testing to create features we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
1
new model is trash
on October 9, 2024
Posted by: dwas
from WI
what a junker. the old 6v model was awesome, this 3v one sucks! it barley sprays and its very uneven
Response from swiffer.comBy Customer Care, December 30, 2024
Our goal is to Swiffer your floor worries away, so we're sorry to hear about this. When new batteries are inserted, and the sprayers aren't clogged, we wouldn't expect this. We'd like to collect some details for our team and help you with this. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Dont waste your money
on November 2, 2024
Posted by: Maryezw69
from homestead, Fl
Only two months and doesn’t work anymore. Waste of money
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 31, 2024
Every Swiffer WetJet Mop Starter Kit should provide the clean you need for a long, long time, Mary, and we're sorry to learn yours stopped after only two months. Our Quality Team shares that, with updated batteries, your WetJet may get back up and running as we both expect. Be sure your new batteries are one-time use (not rechargeable) and are inserted correctly. Also, the battery compartment cover must be fully put in its place for the device to begin running. Give us an update any Monday through Friday, so we can be sure you're back up and Swiffering as soon as possible. We're phone-side from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Hate the product. Waste of money
on January 7, 2024
Posted by: Patm
from Overland Park Kansas
Horrible!!!pads do not stick to mop. Trigger mechanism works half the time. Very temperamental
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 10, 2024
Your Swiffer WetJet Mop Starter Kit should get you smiling while mopping, thanks to the easy, point, pull, and mop up style of this self-contained unit. We're sorry to learn you're having problems with the Mopping Pads sticking to the mop head and with the Trigger. Because our Quality Team makes sure every WetJet is ready to work in your home, we only expect success. We're confident we can help make this right. It's our pleasure to help you get those Mopping Pads attached and help you with the Trigger. Give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
DON'T BUY THIS
on February 26, 2024
Posted by: NancyGrace
These no longer seem to last at all, breaks in a very short period of time. Shame on you for making such an inferior product.
Response from swiffer.comBy Customer Care, February 27, 2024
Thank you for sharing your experience with our Swiffer WetJet. We're sorry to hear about this, as we have many checks in place to ensure our products help you clean with ease. To help get your WetJet up and running, we suggest replacing the batteries with fresh AAs from the same pack, or trying to brush the nozzles of the WetJet to clear any clogging. So we can provide further assistance, and gather some info for our Quality Team, please give us a call at 1-800-214-8734.
Written by a customer while visiting swiffer.com