Customer reviews from swiffer.com
Swiffer - WetJet Starter Kit - Purple
Average customer rating
4.1
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
727
4 Stars
240
3 Stars
75
2 Stars
57
1 Star
147
72%of customers recommend this product.
(
391 out of
544)
Customer Reviews for Swiffer - WetJet Starter Kit - Purple
Customer Rating
3
Great Product
on June 21, 2024
Posted by: SharettaD
from Georgetown,SC
Great Product but every time I would go to mop my floors I would have to change the batteries to put new Duracell AA batteries in the battery department! But just today now that’s not working! I have used it for not even six months but I hope there is a way that I can just buy replacement battery department??
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, June 24, 2024
We're very sorry to learn of your recent experiences with the Swiffer WetJet, Sharetta. What you've described isn't something we'd expect, especially since our products go through so many quality checks to ensure perfect condition and function. We'd like to learn more about your device and try to make things right. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Poor quality
on June 22, 2024
Posted by: Wish it worked
from California
My old one lasted several years but quit working. So I decided to replace it with a new one which was a mistake. Use about half a bottle (few times) and it stopped working even after making sure the new batteries were good
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 24, 2024
We're very sorry to learn of your recent experience with your new Swiffer WetJet. What you've described isn't something we'd expect, especially since our products go through so many quality checks to ensure perfect condition and function. We'd like to learn more about your device and try to make things right. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Dead on arrival
on July 2, 2024
Posted by: SES52
from Mamaroneck, NY
As with other reviewers, I'm disappointed because the wetjet simply doesn't work. I've had one for two years that worked fine until it died. The new one is dead on arrival. The old one operated on 4 batteries. This one operates (or, to be more precise, doesn't operate) on 2 batteries. I don't know whether re-engineering the product causes it not to work.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 5, 2024
We're sorry your Swiffer WetJet didn't work. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. We have a few suggestions we'd like you to try:
*Double-check to ensure all the pole pieces have snapped together properly during assembly.
*Make sure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
*Your Swiffer WetJet may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button.
*The nozzles could be clogged. Brushing them gently might help them to start spraying.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
*Double-check to ensure all the pole pieces have snapped together properly during assembly.
*Make sure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
*Your Swiffer WetJet may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button.
*The nozzles could be clogged. Brushing them gently might help them to start spraying.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
1
They're cheating customers
on July 7, 2024
Posted by: GayleG
from Florida
My best friend just sent me a new Swiffer which I wanted for a while, for my birthday! The box says 10 wiping pads. In the box there was 2 packs of 4 pads each! Why are you cheating your customers? Shame on you!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 8, 2024
We're sorry to hear that this was your experience, Gayle, as our WetJets do through strict quality checks to ensure that you recieve everything that's listed on the packaging. We'd be happy to learn more and see how we can best make this right for you. When you're able, please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
A big step down from the older model
on July 17, 2024
Posted by: Cook
The old model uses 4 batteries and the new one uses only 2. No surprise that it only sprays out half as much solution, increasing the time it takes to clean the floor. I should have read the reviews, 409 one star ratings says it all.
Response from swiffer.comBy Customer Care, July 18, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. If the solution isn't spraying as it should, we recommend fresh batteries. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Find another product!
on July 31, 2024
Posted by: cleanmachine864
from Greenville, South Carolina
Terrible product! I clean the lobby of a gym, maybe a 20x20 ft space, twice a week. The gym purchased 2 swiffer wetjets and a ton of refill bottles for me to clean the lobby. They stopped working so I purchased 2 on my own. They also stop working. This gym has 4 wetjets lots of refills and not one mop works. We have changed the batteries, cleaned the dispensing nozzle and does not work. Pointless!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 1, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your WetJet works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Very disappointed!!
on August 21, 2024
Posted by: Nausicaa
from LA
Very disappointed!! Thought I finally found something that I don't have to spend too much time mopping the floor. The WetJet just worked for 3 months and the spray stopped working!! Now i have a whole bottle of cleaning fluid that i cannot even use.......
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 22, 2024
We're sorry your Swiffer WetJet stopped working after three months, Nausicaa. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. We have a few suggestions we'd like you to try:
*Double-check to ensure all the pole pieces have snapped together properly during assembly.
*Make sure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
*Your Swiffer WetJet may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button.
*The nozzles could be clogged. Brushing them gently might help them to start spraying.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
*Double-check to ensure all the pole pieces have snapped together properly during assembly.
*Make sure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
*Your Swiffer WetJet may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button.
*The nozzles could be clogged. Brushing them gently might help them to start spraying.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
3
Quality seems to be lacking in new models
on September 2, 2024
Posted by: Wendypmc
I’ve had swifter wet jets for years. Most recently purchased a new one in May since the last had eventually broke. This one isn’t made as well and the handle keeps coming apart. Would love to have one that isn’t constantly separating as I’m mopping. If there’s a way to get a replaced, I would greatly appreciate it.
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, September 4, 2024
We're sorry your Swiffer WetJet isn't holding up to what you expected, Wendy. Our products go through many quality checks to ensure they get to you with the best results, so we're disappointed to hear this. It sounds like your WetJet is not up to standards, and we want to help. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com