Customer reviews from swiffer.com
Swiffer - WetJet Starter Kit - Purple
Average customer rating
4.1
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
727
4 Stars
240
3 Stars
75
2 Stars
57
1 Star
147
72%of customers recommend this product.
(
391 out of
544)
Customer Reviews for Swiffer - WetJet Starter Kit - Purple
Customer Rating
5
Great product does wonders and smells great
on January 28, 2026
Posted by: Irfaun
from Woodbridge, Ontario
I had an issue with my product and after contacting the swiffer team they made it stress it free to get a new one!
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
Not Worth It
on July 8, 2023
Posted by: sapmoose
from Florida
[This review was collected as part of a promotion.] The Swiffer Wetjet starter kit is not worth it. I used all the cleaning fluid in 3 days. You have to change cleaning pads all the time creating more trash not eco friendly. Plus the cost of the pads and cleaning fluid is not worth it. I would not buy again.
No, I would not recommend this to a friend.
Response from swiffer.comBy Erin Gullison, Customer Care, September 4, 2023
Thank you for taking the time to leave a review. We value your feedback, and you can be assured your concerns are being shared with our team. If you have any other thoughts to pass along, we're always happy to hear from you at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Terrible design for the handle
on July 9, 2023
Posted by: Deckard926
from San Francisco
[This review was collected as part of a promotion.] I hate the Swiffer Wetjet, and I can only assume that all the positive reviews are from people who are willing to overlook bad design for the convenience factor that the Swiffer offers. And I agree it is convenient to be able to mop without getting the big mop bucket out. You can spot clean or clean your whole floor on a whim without the commitment of dragging out a heavy bucket and getting everything soaking wet.
But the Swiffer Wetjet has too many problems for me to overlook. It is not nearly as maneuverable as they would have you believe, and it is almost impossible to get it under things with low floor clearance like bookcases and sideboards. Mostly, it pushes wet dirt, lint, and hair around, rather than trapping it, which is a nightmare for me, because I have to follow it up with a dry Swiffer afterwards to collect up all the lint balls and clumps of linty pet fur that got squished into a corner, or collected around the legs of a table.
But the thing that drives me mad and makes me want to hurl the entire thing out the window, is that the handle is too long, and has a sharp L-shaped bend at the top, with a matte soft-touch plastic loop that I assume is for hanging. That giant O-shaped soft touch loop catches on absolutely everything: your shirt, your pants, if you have waist-length hair like me, et cetera, and it gets tangled instantly when you are simply going back and forth with the mop. It's enraging. It's as if the mop was designed by men who never bothered to consider female bodies.
No, I would not recommend this to a friend.
Response from swiffer.comBy Erin Gullison, Customer Care, September 4, 2023
Thank you for taking the time to leave such a thorough review. We love hearing about our customers' experiences, so this is very appreciated. Our products are thoroughly tested to ensure they meet our high quality standards, but feedback like yours is vital to any future decisions, so you can be assured we're passing this along to our team.
We'd love to help you further as well. Please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-742-9220.
We'd love to help you further as well. Please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
stopped working
on July 15, 2023
Posted by: victrav
from Wyoming
used twice, then it stopped working :-( I changed the batteries and that didn't help.
Response from swiffer.comBy Erin Gullison, Customer Care, September 4, 2023
We have several quality checks in place to ensure that our WetJets last for more than two uses, and are sorry to hear that you’re having this experience. Changing the batteries is a good first step, and it’s important to make sure the compartment is closed so you hear a click noise. Be sure to also prime any new bottles by holding the power button for a few seconds, and give us a call at (800) 742-9220 so we can help further.
Written by a customer while visiting swiffer.com
Customer Rating
1
Will not purchase again
on August 14, 2023
Posted by: Dian55
from Tennessee
The first swifter that I owned stopped spraying. I purchased a new one this year and it has already stopped spraying. I have checked batteries and checked for clogs. When you press the button, you cant hear the motor. Guess I won't be purchasing another one. Very disappointed.
No, I would not recommend this to a friend.
Response from swiffer.comBy Erin Gullison, Customer Care, August 31, 2023
Every time you get out your Swiffer WetJet, you should be pleased with the cleaning it delivers. Our Quality Team makes sure every machine is ready to do the best job possible, so reading your review makes us sad. We appreciate you reaching out, and would like to help you further. Please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-742-9220 for additional assistance.
Written by a customer while visiting swiffer.com
Customer Rating
1
Don't waste your money
on August 22, 2023
Posted by: Tea09
from Dubuque, Iowa
I have had my wet jet for only a few months and it's already broke. I changed the batteries and poked a pin in the spray holes.. nothing.
No, I would not recommend this to a friend.
Response from swiffer.comBy Erin Gullison, Customer Care, September 4, 2023
We're sorry to hear this, and assure you that we have many quality checks to ensure your WetJet makes cleaning a breeze. We recommend checking the cleaning solution, as well as gently cleaning the nozzles. If this doesn't help, please give us a call at (800) 742-9220, so we can help you get Swiffering.
Written by a customer while visiting swiffer.com
Customer Rating
1
Had to return
on September 16, 2023
Posted by: LaLa7
from Ohio
Didn't work replaced batteries. Got on YouTube and they even said if these solutions don't work it's defective. I thought p&g took pride in their equipment.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 10, 2023
We're sorry to hear your WetJet isn't dispensing as we expect from the many quality checks we have in place. Since you've changed the batteries, if you've already cleaned the nozzles, and checked the solution bottle, please get in touch with us at (800) 742-9220, so we can help and get a bit more information for our Quality Team.
Written by a customer while visiting swiffer.com
Customer Rating
1
Poorly made
on October 4, 2023
Posted by: Harley55
from Michigan
For the price you would think it would last for awhile. I should have learned my lesson from the first one. It just stops spraying! Replaced battery’s and checked it all over! Nothing!! Never again. I’ll go with a cheaper one next time so when I have to throw it away at least it won’t be as expensive!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 6, 2023
Thanks for leaving your review, Harley. We want you to know we have many checks in place to ensure our products get to you at their best, so this is not something we'd expect to see. To help get your WetJet running again, we recommend gently brushing the nozzles in case they're clogged. Since you've tried fresh batteries, we'd also recommend making sure the solution is facing with the narrower end facing towards the pole. We'd like to get more information to help, as well as share this with our Quality Team, so please call us at 1-800-214-8743.
Written by a customer while visiting swiffer.com