Customer reviews from swiffer.com
Swiffer - WetJet Starter Kit - Purple
Average customer rating
4.1
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
727
4 Stars
240
3 Stars
75
2 Stars
57
1 Star
147
72%of customers recommend this product.
(
391 out of
544)
Customer Reviews for Swiffer - WetJet Starter Kit - Purple
Customer Rating
1
New mop stopped working
on July 16, 2023
Posted by: Yadi
from Indiana
I bought a new swifter wet jet and it stopped working only after a few uses. I changed the batteries but didn't resolve the issue. Seems like its a poor quality item.
Response from swiffer.comBy Erin Gullison, Customer Care, September 4, 2023
Changing the batteries is a good first step, Yadi, and we’d expect our WetJets to work for more than a few uses. We have several quality checks in place to ensure that they do! Make sure the battery door is closed all the way until it clicks, and if you’re still having trouble please give us a call at (800) 742-9220 so we can help further.
Written by a customer while visiting swiffer.com
Customer Rating
1
remove the curved handle
on September 19, 2023
Posted by: myswifferisdown
from michigan
I actually loved the Wetjet when it worked, but like so many others, the handle is still flawed. A curved handle is always a bad decision. It puts too much stress on the handle and it will eventually break, yet Swiffer keeps making curved handles. I tried taping it to fix it, but the tape doesn't hold.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 10, 2023
We're sorry to hear this was your experience, and want to assure you that we have many quality checks to ensure your WetJet is sturdy and works like a charm. We'd like to get more information to help, as well as share this with our Quality Team, so when you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Worked 5 times, now dead!
on February 25, 2024
Posted by: Doodles
from Justin,Texas
Just bought 2 months ago and have used 5 times. It quit working and have changed batteries. So now am left with non working mop and a refill of 3 reusable mop heads and 2 new bottles of solution. Spent over $60 on Swiffer Products wanted this to be the product that made my life easier.
Was great when it worked.
Was great when it worked.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 27, 2024
Thank you for sharing your experience with our Swiffer WetJet. We want you to know our products go through various checks to ensure they help you clean with ease every time, so this is not something we'd expect to see. To help get your WetJet working again, we suggest priming the device by holding down the button for a few seconds, or brushing the nozzles of the WetJet to help remove any clogging. So we can learn more about this for our Quality Team and provide assistance, please give us a call at 1-800-214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
this product does not work at all.
on May 12, 2024
Posted by: TerryB
The Swiffer wet-jet worked exactly once! I bought this in February and it worked the first time and never again. I changed the batteries, replaced the full cleaning solution and still nothing. Changed batteries and solution again, still nothing. Ive used it by spraying a different cleaner on the floor and just using to wipe. Time to break out the mop and bucket. This is my second Wet-Jet. The first one lasted for a few years.
Response from swiffer.comBy Customer Care, May 14, 2024
We're sorry to hear this. After undergoing extensive quality tests, we want Swiffer to make cleaning a breeze. This surely isn't the experience we expect. Our team would like to lean more from you, and hope that you'll give us a call when you have a chance. (800) 214-8734
Written by a customer while visiting swiffer.com
Customer Rating
1
Poor quality. Waste of money.
on September 4, 2024
Posted by: Pocoskiboy
from Port Coquitlam BC Canada
Worked well first time so we bought extra refills. Hardly ever used it in the first year so it was probably only the third or fourth time using it that the spray motor stopped working although the lights were on. We tried the nozzle clearing tips on Youtube but there is still no spray or sound from the motor.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 2, 2025
We're very sorry to hear that this is what's going on. With our Quality Checks, we wouldn't expect this especially if there are fresh AA alkaline batteries inserted correctly. We'd like to connect about this and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Great product while it works
on October 25, 2024
Posted by: David 113
from East Sparta, OH
I love the Swiffer when it works. I have had two so far and both stopped spraying after a month or so of use. All I can do is poke a hole in the battle and squeeze the fluid on the floor. Works good that way. BTW, I have changed the batteries twice but to no avail.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 2, 2025
Thanks so much for your review and for letting us know about this, David. While it may seem silly, a common reason for this to happen is due to the type of batteries you're using, and if they're inserted correctly. Double-check they're inserted correctly, and that you're using two new AA alkaline batteries. We'd like to connect about this and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
I do not recommend this product
on November 12, 2024
Posted by: jetter2
This product can be very helpfull. It isn exactly doing Wetjetting. Unfortunally it is Wetjetting the motor too. That gives the product a very short live time.
Response from swiffer.comBy Customer Care, January 2, 2025
There's nothing more important to us than the quality of our products and our consumers satisfaction, so we're sorry to hear about this. With our quality checks, we expect the motor to work, especially if you have new AA alkaline batteries inserted correctly. We'd like to help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Do not buy
on April 17, 2025
Posted by: Bob12345
Bought 2 of the swiffer wet jet's and both stopped working after a couple of uses. Please do not waste your time.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, April 18, 2025
Your Swiffer WetJet should be giving you a swift, complete clean, Bob, and we're sorry you've had the problem you've described. Because our Quality Team assures us that all of our cleaning systems meet our high standards, we're confident a little troubleshooting will get your machines back up and running. It's easiest to talk you through this, and hope you'll give us a call for further help. We're available Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com