Customer reviews from swiffer.com
Swiffer - WetJet Starter Kit - Purple
Average customer rating
4.1
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
727
4 Stars
240
3 Stars
75
2 Stars
57
1 Star
147
72%of customers recommend this product.
(
391 out of
544)
Customer Reviews for Swiffer - WetJet Starter Kit - Purple
Customer Rating
3
Jets quit working after two years
on August 14, 2024
Posted by: jolo
from Denver, CO
I have a Swiffer wet jet and it has worked well for about 2 1/2 years, until one day it wouldn't shoot any solution out of the jets. I could hear the batteries sending the signal and the lights still worked, but no solution. I cleaned it, checked the batteries, reinstalled the cleaning solution about 20 times, attempted to clear out the tiny jets with a pin (unsuccessfully) and finally called the hotline. They had no additional suggestions to fix the problem. My guess is that over time, the line from the solution to the jets has become clogged, due to the cleaner in the solution. After reading many of the hundreds of similar complaints, it appears to be a consistent issue at about 2 years of ownership. You would think the company would design a product that allows the owner to clean the line periodically. they know this is an issue and yet, have not altered their design. Just be aware that your jet cleaner will most likely have the same problem down the line.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 15, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Worst product in the world
on September 9, 2024
Posted by: Dmo17
from New jersey
Used this product ONE time and it already doesn’t work. Replaced batteries and tried everything. No longer sprays. What an absolute scam
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 2, 2025
As you can imagine, we don't expect our WetJet to work for just one use. Quality is at the forefront of everything we do, which is exactly why we offer a limited warranty with this device from manufacturing defects. We'd like to learn more about what's going on, make a report to our Quality Team, and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Loved it until it quit working.
on September 22, 2024
Posted by: Dewey1563
from Lincoln, Nebraska
I got this as a gift and I absolutely loved it until it quit working...which wasn't long after I got it. And yes I changed the batteries.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 3, 2025
We're glad to hear you loved your Swiffer WetJet, and are disappointed that it quit working. Know that all our products undergo multiple quality checkpoints, so your experience isn't one we'd expect and we'd be glad to help you with a replacement! Kindly give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Cheaply madr
on September 24, 2024
Posted by: Vance1017
from Stillwater, OK
Love the idea but it is so cheaply made that the handle separates at the slightest pressure. I am constantly have to put it back together which include the wire.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 3, 2025
Thanks, Vance, for sharing your thoughts regarding your Swiffer WetJet's handle. We're sorry to learn you’re having problems with it. We want to assure you that our Quality Team works very hard to make sure that all of our products meet our high standards, so we're very sorry to learn about this and it's not something we expect. It's possible there may have been damage in transit or storage and we do apologize. It would be our pleasure to talk further with you about this, and help you with it as best we can. Call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Don't buy. CHEAPLY MADE.
on November 3, 2024
Posted by: Oreo15
from Atlanta
The mop doesn't last like it used to. Recent purchase lasted 3 months. Replaced batteries with two different brands still wouldn't work. No power from the motor.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 31, 2024
Thanks for sharing your thoughts with the Swiffer WetJet Hardwood Floor Spray Mop Starter Kit. We're sorry you're having problems with your purchase. Because of the hard work of our Quality Team, we're confident your device should be ready to work when you are. As you mentioned changing the batteries, we're wondering if you have a clog inside your machine. Try pressing the trigger while gently squeezing the bottle of Cleaning Solution. By doing this, any internal clog should be dislodged and your nozzles should be freely spraying. Give us an update any Monday through Friday, from 9 AM to 6 PM, EST. We're happily ready to assist you. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Poor quality parts
on November 5, 2024
Posted by: DFischer
Product only lasted a short while before the motor quit
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 2, 2025
Thanks for bringing this to our attention. We're very sorry to hear about this. If you have not done so already, please check the batteries and insert new AA alkaline batteries to see if that helps. We'd love to assist you further with this, so when you're free, please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
The machine just stops working.
on December 17, 2024
Posted by: unhappycarol
The product is great when it actually works. I am on my 3rd wet jet mop set in just 2 months. The machine works and then just stops working. I change the batteries and nothing……won’t work anymore and I have to buy a new set up. It’s getting expensive!
Response from swiffer.comBy Customer Care, January 2, 2025
Thank you so much for making us aware. With our quality checks, we don't expect this to happen once, let alone 3 times. If you have not done so already, double-check that the batteries are inserted correctly, and that you're using fresh AA alkaline batteries as rechargeable and carbon-zinc can cause this to happen. We'd love to connect about this and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
This product does not work
on July 10, 2023
Posted by: Delynn
from Tulsa Oklahoma
I purchased a stiffer jet to replace my old one stopped working after having it for 5 plus years. Got the new one out of the box worked three days and stopped working. So thought okay so I purchased another one it did the same. Your older one was great. The newer system does not work.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, November 8, 2023
Your years of loyalty are appreciated, Delynn, and we’re here to help you troubleshoot this! A lot of thought and research goes into the design of our products, and our products undergo many quality checks to ensure every product arrives to you in perfect condition, and will provide years of reliable use. First, be sure to double check that the parts of the handle are fully clicked together, and the handle if fully inserted into the base. If the problem is the motor is engaging when you press the dispensing button, it could be a battery issue. First, make sure the batteries are installed correctly, and the battery compartment is fully closed. You should hear a click when closing. If they are installed correctly but the WetJet isn't running when you press the button, we recommend trying fresh AA alkaline batteries (all from the same package). If the motor is running but no cleaning solution is coming out, the WetJet may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button. If you need any further assistance, our Swiffer Team is standing by, ready to help! Please give us a call at at 1-800-742-9220 from 9AM -- 6PM EST Monday -- Friday.
Written by a customer while visiting swiffer.com