Customer reviews from swiffer.com
Swiffer - WetJet Starter Kit - Purple
Average customer rating
4.1
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
727
4 Stars
240
3 Stars
75
2 Stars
57
1 Star
147
72%of customers recommend this product.
(
391 out of
544)
Customer Reviews for Swiffer - WetJet Starter Kit - Purple
Customer Rating
1
The Wet Jet is garbage
on January 3, 2026
Posted by: brians
Purchased Wet Jet on 10/5/25. It has already stopped working in less than 90 days and no more than 3-4 uses.
Response from swiffer.comBy Customer Care, January 16, 2026
Hello! Thank you so much for reaching out regarding this situation with your Wet Jet. We would definitely like to investigate and help you with this situation further, please contact us at (800) 742-9220. Your satisfaction is important to us, and we want to make sure we address your concerns.
Written by a customer while visiting swiffer.com
Customer Rating
2
product stopped spraying
on January 5, 2024
Posted by: Lorain
from Salisbury, MA
I had this product for less than a year it stopped spraying. I put new batteries, cleaned it and it still doesn't work. Very disappointed.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 10, 2024
Thanks, Lorain, for sharing that you tried new batteries and cleaned your Swiffer WetJet when it stopped working. We're sad, too, that it didn't make it as long as we both expect. Our Quality Team works very hard to make sure only the best WetJets make their way to your home, so learning about this is disappointing. We apologize for this frustration. It may help to prime your WetJet again, by turning it on, pressing the trigger, and lightly squeezing the Cleaning Solution bottle. If the solution begins moving through the nozzles, you may be good to go once again! Another tip we can share is to make sure you've inserted the batteries correctly and that the door to the battery compartment is fully closed. Call us for more assistance; we're here Mondays through Fridays, from 9 AM to 6 PM, EST. Dial 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Would not reccomend this product.
on September 21, 2024
Posted by: Peggy7358
from Reno, Nevada
I really liked this mop when it was working! But after using it for 5 or 6 times the motor no longer works. I would expect better from P & G. I have several other Swiffer products and really like them.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 30, 2024
Thank you so much for your review. With our quality checks, this isn't what we expect, especially if you inserted new batteries and ensured they're put in correctly. We'd like to connect about this and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Crap
on April 25, 2024
Posted by: ED64
Crap, a waste of money. Used it twice and it stopped squirting. Watched video on what to do, did that, changed batteries more than once, to no avail. I’m so disappointed.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, April 29, 2024
We're sorry to hear that you're feeling disappointed. We can assure you that our WetJets do go through many quality checks to ensure that you can rely on them. You definitely took the right step by replacing the batteries, and we also recommend checking to see that the solution bottle is fully inserted. As well, you can gently brush the nozzles to help loosen any clogs that may have formed. We hope that these tips do the trick. If you'd like further assistance, please give us a call at (800) 742-9220 when you have a chance.
Written by a customer while visiting swiffer.com
Customer Rating
1
Curved handle annoying
on May 3, 2024
Posted by: Leaf
from South Dakota
Unable to hang behind the door for storage due to the large curve of handle. View photos if any of this to see
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 10, 2024
We do extensive market research and consumer testing while designing our products and packaging, with the goal of producing high-quality items and a design that people will love. I’m very sorry that wasn’t your experience with the handle curve. We really do appreciate all the feedback we receive and I’ll be sure to pass your comments on to our team to consider for the future.
Written by a customer while visiting swiffer.com
Customer Rating
3
Be careful
on June 24, 2024
Posted by: GR2222
Worked great for about 4 months and then it stopped spraying. I changed the batteries but still nothing not even a sound from the sprayer.
Response from swiffer.comBy Customer Care, June 25, 2024
We're sorry to hear that this has been your experience, as our WetJets do go through many quality checks to ensure that you can rely on them. You definitely took the right step by replacing the batteries, and we suggest making sure that they're fresh AA ones that all came from the same pack. As well, check to see that the solution bottle isn't empty and that it's fully inserted. You can also try gently brushing the nozzles to help loosen any clogs that may have formed. We hope this helps, and please give us a call at (800) 742-9220 if there's anything more we can assist you with.
Written by a customer while visiting swiffer.com
Customer Rating
1
Two dead is enough
on June 24, 2024
Posted by: Johnny12345
This is our second Swiffer Wet Jet. The old one suddenly stopped working. Assumed it was batteries. Replaced them, cleaned the terminals, checked the bottle, etc. Figured it was just old (had it 6 months), and it was just cheap quality. So we bought a new one. Didn't make it through the first bottler before it too stopped working entirely. Again, batteries, terminal, bottle. Reviews predating this complain about the same thing. Yalls quality control might want to add another check. I can't guess where the issue is. I'd have taken it apart to check, but it's pretty well customer proof. So we'll be using another brand.
Response from swiffer.comBy Customer Care, June 25, 2024
We're sorry to hear that this has been your experience, since we do have strict quality checks in place to ensure that our WetJets reach you in the best possible condition. It sounds like you took some great tips already by changing the batteries and checking the solution bottle, and we'd be happy to look into this further for you. When you're able, please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
built not too last
on July 1, 2024
Posted by: boatdock103
from lasalle ontario canada
the handle broke after less then a year be aware you cant use this product on a daily basis. I did and the handle broke.
Response from swiffer.comBy Customer Care, July 2, 2024
Cleaning house can be so time-consuming, and we designed our product to make it faster and easier. We know the last thing you need is for the handle to break, and we're glad you let us know what happened. We'd like to gather some additional details to share with our Quality Team and help with this, so please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com