Customer reviews from swiffer.com
Swiffer - WetJet Starter Kit - Purple
Average customer rating
4.1
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
727
4 Stars
240
3 Stars
75
2 Stars
57
1 Star
147
72%of customers recommend this product.
(
391 out of
544)
Customer Reviews for Swiffer - WetJet Starter Kit - Purple
Customer Rating
3
Previous units lasted well, not this one.
on June 29, 2025
Posted by: DJ 65
Disappointed as I have been happy with the 2 previous units I purchased. This one won't spray basically spits the solution. I have cleaned the visible part with hot water and cleanser.
Response from swiffer.comBy Customer Care, July 1, 2025
Thanks for your review. Our products go through many quality checks, and we try our very best to make sure they reach you in perfect condition. When you have a moment, we hope you'll give us a call at (800) 742-9220. We'd like to learn more and get you back to that Swiffer clean you've come to know and love.
Written by a customer while visiting swiffer.com
Customer Rating
2
Very disappointed
on June 29, 2025
Posted by: Nonis
from Wilkes Barre PA
I have owned a wet jet for years. Had to buy a new one. Went to replace bottle and won't spray. I changed batteries and still didn't work. Sounds like motor is .going. Not very happy and not going to waste money buying a new one.
Response from swiffer.comBy Customer Care, July 1, 2025
We have many quality checks to ensure you get the best from your Swiffer WetJet, and we're sorry to hear that hasn't been the case recently. We recommend checking the solution bottle, as well as gently brushing the nozzles. Since you've tried fresh batteries, making sure your device isn't clogged and the solution bottle is properly inserted would be the next step. If that doesn't help, please give us a call at (800) 742-9220. We'd like to learn more and give you the best assistance we can.
Written by a customer while visiting swiffer.com
Customer Rating
1
Certainly not worth time, effort and $$
on July 1, 2025
Posted by: Vonn
from Florida
You do realize that all's this does is push the dirt around. Yes, it will pick up dust, dog hair and other surface dirt, but as far as actually cleaning your floors? It is a bust. I used this and thought the floors still didn't look as bright as I usually got them. So I took a scrub brush and washed the same area I had just "swiffered". It was a noticeable difference. So other than getting a little exercise from pushing this thing around, it did nothing. It does not get down deep to clean your floors. Thats just marketing dedigned to get you to buy it.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 7, 2025
We're sorry to hear this has been your experience, and want to assure you that we have many quality checks to ensure the WetJet leaves your floor sparkling clean with ease. We hope it helps to know, as with any mop, we recommend vacuuming before mopping for the best results. We'd like to learn more to help you get the most from your Swiffer, as well as share this with our Quality Team. When you have a chance, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
The Swiffer does not spray even with new batteries
on July 1, 2025
Posted by: Anonymous
from Louisville KY
Our Swiffer WetJet stopped working after we bought the blue color replacement bottle, the original bottle was brown. The spray motor does not work in spite of replacing the batteries. The Swiffer is used a few times to finish the original brown color bottle and now it is a junk. We do not recommend this product.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 7, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your WetJet works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Sprayer stopped
on July 3, 2025
Posted by: Sarahrose
from Oakland California
I really like this product unfortunately the sprayer has stopped working, and it is outside of the 30 day moneyback guarantee, swiffer, can you please replace this product?
Response from swiffer.comBy Customer Care, August 4, 2025
We're very sorry to hear about this, Sarah. With our quality checks, this isn't what we expect, so we'd like to troubleshoot and get you assistance with this. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
Not bad! Perfect for any flooring!
on July 4, 2025
Posted by: dee89_9444
I recently just bought this one for my brother-in-law and he loves it! It’s perfect for any flooring! Very easy to use and gets the job done! This one is a lot more durable than some of the knockoffs I’ve seen!
Written by a customer while visiting influenster.com
Customer Rating
4
Great accessibility
on July 10, 2025
Posted by: terriv15_143
I love this product. I have a chronic illness that affects my joints and can’t carry around a mop and bucket of water so this is perfect. It’s not to heavy and I can grab it quickly and easily to do a quick clean.
It’s safe to use if you have pets and it dries really quickly! Nothing worse than wet socks right!
It’s safe to use if you have pets and it dries really quickly! Nothing worse than wet socks right!
Written by a customer while visiting influenster.com
Customer Rating
5
Happy cleaning
on July 11, 2025
Posted by: marinemomx2_973
Can say enough about this mop starter kit. Works really well and the mop is not heavy at all, so it’s easy to manage. Very well made so it will last a good while. I find it affordable and worth every penny.
Written by a customer while visiting influenster.com