Customer reviews from swiffer.com
Swiffer - WetJet Starter Kit - Purple
Average customer rating
4.1
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
727
4 Stars
240
3 Stars
75
2 Stars
57
1 Star
147
72%of customers recommend this product.
(
391 out of
544)
Customer Reviews for Swiffer - WetJet Starter Kit - Purple
Customer Rating
1
Stop working 3 strikes
on April 29, 2025
Posted by: Bwash
This my third swifter jet I’ve purchased and all stop working! Very disappointed in the product. When it works it’s great but I can’t use a non functioning mop.
Response from swiffer.comBy Customer Care, May 1, 2025
There's nothing more important to us than ensuring your WetJet reaches you in perfect condition, so having this happen once, let alone three times certainly isn't what we expect, especially with our quality checks. We'd like to learn more about what stopped working exactly so that we can get you assistance with this. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
This product is low quality
on May 4, 2025
Posted by: Josee30
from Montréal Canada
I was about to buy my third one within a year but by reading the comments, i will not. I have tried to change batteries but it doesn’t work anymore. Talk about waiste of money!!!
Response from swiffer.comBy Customer Care, May 5, 2025
We're sorry to hear that this has been your experience, since we do have strict quality checks in place to ensure that you can rely on our WetJets. You definitely took the right step by changing the batteries, and we'd be happy to share some additional tips with you. If you haven't already, make sure that the solution bottle isn't empty and that it's fully inserted. As well, try gently brushing the nozzles to help loosen any clogs that may have formed. We hope this helps, and please give us a call at (800) 742-9220 if you'd like any further assistance.
Written by a customer while visiting swiffer.com
Customer Rating
1
Product is defective
on May 19, 2025
Posted by: Mylife2024
from Great Falls, MT
Product only lasted through one cleaning. It still has fluid, I put fresh batteries in and it still will not work.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 21, 2025
We're so sorry to hear your Swiffer stopped working, and are here to help. We have many quality checks in place to ensure only the best products reach you, so this isn't what we expect of our WetJet. We're glad you tried to replace the batteries, and recommend gently brushing the nozzles to check that they're not clogged. So we can help you further, please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
It may be what I need but the problem is not what
on May 24, 2025
Posted by: Clean Granny
The product stops working and it has nothing to do with the battery. I have changed the batteries and have bought a new mop and the same thing is happening again after a few months this time. What is the problem with these mops, I don't have money to buy a new one every two to three months.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 25, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your WetJet works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Waste of money
on May 26, 2025
Posted by: Tae23
from Paris
This product is a scam, i use one day and then its stop working the spray, very disappointed
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 28, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your WetJet works like a charm. We recommend to try fresh batteries, gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Product is falty
on June 1, 2025
Posted by: Kenny
Doesn't last long until Doesn't spray properly . Quits spraying
Response from swiffer.comBy Customer Care, June 2, 2025
Kenny, we're sorry to hear your WetJet isn't spraying, and appreciate you sharing this with us. Please know, we have many quality checks in place to ensure only the best products reach you. If you're unable to hear the motor, we recommend replacing the batteries, and ensuring they're placed properly. If you can hear the motor, and no spray is coming out, it can help to gently brush the nozzles to remove any clogs. So we can offer further assistance, please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Product is lacking
on September 23, 2025
Posted by: Bhoff63
from Texas
I have bought a few. The last couple did not last at all. The concept is great. But the product is lacking. I have 2 dead swiffers that I keep trying to revive. No such luck.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, September 25, 2025
We're very sorry to hear this. This is certainly not the experience we want you to have, as all of our products go through strict quality checks to ensure that they work well in your home every time. We would like to learn more about your experience and exactly what isn't working on your mops, so we can best determine how we can help. When you have a chance, give us a call at 800-742-9220
Written by a customer while visiting swiffer.com
Customer Rating
3
Stops working
on October 9, 2025
Posted by: Ktgz
When it works it’s fine, but good luck trying to change the batteries. The call center is somewhat helpful when you do have issues, but they’ll just give you the number to the manufacturer which is actually just a bot. Not helpful, probably wont re buy if i cant get mine to work.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 10, 2025
We're sorry to read about your recent experience with Swiffer WetJet. We expect our products to work perfectly for a long time, as they're closely monitored during the manufacturing process to ensure top quality Swiffering performance. If you haven't tried this already, wipe the sprayer nozzles with a damp cloth to make sure they're not clogged. Your WetJet also might need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles (hopefully!). You may need to squeeze the solution bottle gently while pressing the spraying button. If these tips don't get it working again, or you still need help with replacing the batteries, please call our human team of Swiffer experts at (800) 742-9220.
Written by a customer while visiting swiffer.com