Customer reviews from swiffer.com
Swiffer - WetJet Starter Kit - Purple
Average customer rating
4.1
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
727
4 Stars
240
3 Stars
75
2 Stars
57
1 Star
147
72%of customers recommend this product.
(
391 out of
544)
Customer Reviews for Swiffer - WetJet Starter Kit - Purple
Customer Rating
2
50% satisfied
on April 6, 2024
Posted by: Mel23
from Scarboro, Maine
I have two Swiffer wet keys. One works great and the other doesn't work at all. It doesn't spray, even with new batteries.
Response from swiffer.comBy Customer Care, April 9, 2024
We're very sorry to hear that you've had trouble with your WetJet, Mel, because it's our goal to help you keep your floors sparkling clean without any hassle! You should be getting the same awesome cleaning power from both of your devices, so this definitely isn't something we expect. All of our products undergo thorough quality testing before they find their way to your home, so our team would like to take a look at that WetJet you're having trouble with so we can try to help further. Please give us a call at (800) 742-9220, we look forward to hearing from you soon!
Written by a customer while visiting swiffer.com
Customer Rating
1
Very disappointed
on April 7, 2024
Posted by: Carebear0303
from NY
It stopped working after a couple of months. Tried putting new batteries and did everything else to try to unplug the spray. Nothing helped. Very disappointed!!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, April 9, 2024
We're sorry your Swiffer WetJet stopped working. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. We have a few suggestions we'd like you to try:
*Double-check to ensure all the pole pieces have snapped together properly during assembly.
*Make sure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
*The nozzles could be clogged. Brushing them gently might help them to start spraying.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
*Double-check to ensure all the pole pieces have snapped together properly during assembly.
*Make sure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
*The nozzles could be clogged. Brushing them gently might help them to start spraying.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
1
Keeps breaking and a waste of my money
on April 7, 2024
Posted by: Kasijo
from Lebanon, PA
Within the last six months, I have bought two swiffer because the metal peg keeps coming out when I remove the liquid container to replace it. I am done buying them. I will never own one again. This has been a waste of my money.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, April 9, 2024
Thanks for reaching out to Swiffer and letting us know about these WetJet purchases and your experience with them. Because our Quality Team works very hard to make sure everything is at our high standards before beginning its journey to you, we only expect you'll be thrilled with the swift, easy clean your WetJet provides. Your happiness is very important to us, and we're confident we can help make this right. When you have a moment, any Monday through Friday, from 9 AM to 6 PM, EST, please give us a call for further assistance. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Horrible product
on April 7, 2024
Posted by: AME731
from Westminster, MD
Horrible product and a waste of money. Bought the swiffer refills to clean and it wouldn’t work. Both bottles ended up busting and then the stupid thing decided to work. Not the first time this has happened either.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, April 9, 2024
We're sorry your Swiffer WetJet stopped working. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. We have a few suggestions we'd like you to try:
*Double-check to ensure all the pole pieces have snapped together properly during assembly.
*Make sure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
*Double-check to ensure all the pole pieces have snapped together properly during assembly.
*Make sure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
4
Love it but not the handle
on May 6, 2024
Posted by: Redheadedmomof3
I love using my swiffer wet jet! However, every few months I have a buy a new one because of the handle!! The little clips that hold it together either break or get worn out and it comes apart while I’m trying to use it.
Written by a customer while visiting swiffer.com
Customer Rating
2
Product failed
on May 10, 2024
Posted by: Karen65
from Door County, Wisconsin
The product failed for no reason. Followed all of the steps to change batteries, put in new solution bottle, etc. No power at all so no spray. Very disappointed because I have all these supplies but not a working wet jet.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 13, 2024
We're very sorry to learn of your recent experience with the Swiffer WetJet, but we can assure you that we're here to help. What you've described isn't something we'd expect, especially since our products go through so many quality checks to ensure perfect condition and function. Since you've tried changing the batteries already, we'd like to gather some information for our Quality Assurance Team and also try to make this experience up to you. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
5
Life saver
on March 5, 2024
Posted by: alessandrov10
I always use my wet jet as opposed to a traditional mop. It’s super convenient with the detergent loaded and ready to dispense at the push of a button. It’s saved me lots of water changes and it leaves my floors clean and fresh without any residues.
Written by a customer while visiting influenster.com
Customer Rating
5
Fast Cleaning
on November 8, 2023
Posted by: yahairar24
I absolutely Love my Swiffer WetJet pads. It is great when you want to clean something fast and not waste time filling a bucket with water and mopping. Is great for in between mopping days! Floor smells great!
Written by a customer while visiting influenster.com