Customer reviews from swiffer.com
Swiffer - WetJet Starter Kit - Purple
Average customer rating
4.1
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
727
4 Stars
240
3 Stars
75
2 Stars
57
1 Star
147
72%of customers recommend this product.
(
391 out of
544)
Customer Reviews for Swiffer - WetJet Starter Kit - Purple
Customer Rating
1
Very disappointed in product
on December 24, 2023
Posted by: Lorla
from Rochester, New York
Bought my second swiffer wet jet after my first one stopped working. Now after a few months ( I don’t use it often) this new one won’t spray. Changed batteries, still nothing. I will never purchase another one and wouldn’t recommend it to anyone. So disappointing!!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 27, 2023
We're sorry to hear that you're feeling disappointed. We can assure you that our WetJets go through strict quality checks to ensure that you can rely on them. You definitely took the right step by replacing the batteries, and we'd be happy to share some additional tips. We suggest checking to see that the solution bottle isn't empty and that it's fully inserted, with the narrow side of the bottle against the pole. As well, you may want to try gently brushing the nozzles to help loosen any clogs that may have formed. We hope this helps, and please give us a call at (800) 742-9220 if you'd like further assistance.
Written by a customer while visiting swiffer.com
Customer Rating
1
Designed to break
on December 30, 2023
Posted by: AmySilver
from new york
It worked until it didn't, bought it Sep last year, and 2 months ago it stoped working, upon seen some youtube videos it seems this product is designed to break, the motor rusted from the cleaning solution, how a product, designed to work with liquids, doesn't protect the motor from such liquids? So I guess what they want is for you to throw it away and buy one each year. So much plastic waste
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 2, 2024
All of our products undergo thorough quality testing before they make their way to your home, so this definitely isn't something we'd expect from our WetJet and we're very sorry to hear that you've had this experience, Amy. Our WetJet solution bottles are designed not to leak, however leakage can occur if the bottle is opened o refilled, and this can lead to rust or corrosion. For best result, we recommend that you do not open WetJet bottles or refill them with other solutions. Our Quality team would like to take a further look into your device so we can see what might be happening and so that we can try to help further. Please give us a call at (800) 742-9220, we look forward to hearing from you and to getting you back to Swiffering in style.
Written by a customer while visiting swiffer.com
Customer Rating
1
Until you improve thr pump I will never recommend
on December 30, 2023
Posted by: Lyle
from Regina SK.
Purchased unit about 6 weeks ago, used unit 5 times and unit quit on the 5th time after working for 1 second. Checked battery voltage of 1.55 each battery which is sufficient for the pump to function properly. The nozzles aren't plugged, even if they were partially plugged or plugged the pump will still function. It's apparent that the personal that designed this product used sub-standard pumps which fail frequently. If I could give a negative rating I would.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 3, 2024
We're sorry to hear that this has been your experience, Lyle, as our WetJets do go through many quality checks to ensure that you can rely on them. We know you mention checking the battery voltage, but we do recommend replacing the batteries with fresh AA alkaline ones that all come from the same pack. We also suggest checking to see that the solution bottle is fully inserted and that the bottle isn't empty. Your comments will be shared with the rest of our team, and please give us a call at (800) 742-9220 if you'd like any further assistance.
Written by a customer while visiting swiffer.com
Customer Rating
1
Breaks quickly
on January 3, 2024
Posted by: GmaDeb
Have gone through 2 units in a year. Both times the mop stops pumping. Tried new batteries, but didn't help.
Response from swiffer.comBy Customer Care, January 4, 2024
We're sorry your Swiffer WetJet stopped working twice now. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. We have a few suggestions we'd like you to try:
*Double-check to ensure all the pole pieces have snapped together properly during assembly.
*Make sure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
*Your Swiffer WetJet may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button.
*The nozzles could be clogged. Brushing them gently might help them to start spraying.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
*Double-check to ensure all the pole pieces have snapped together properly during assembly.
*Make sure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
*Your Swiffer WetJet may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button.
*The nozzles could be clogged. Brushing them gently might help them to start spraying.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
1
Broken
on January 22, 2024
Posted by: Carebear
from Madisonville ky
I got mine about 4 months ago and it's already stopped working.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 22, 2024
We're very sorry to hear that you've had this experience because we understand that it can be hard to keep your home sparkling clean if your PowerMop isn't working correctly! You should be getting a great, easy clean with your device, so this certainly isn't what we would expect. All of our products undergo thorough quality testing before they find their way to your home, so our team would like to take a further look into your PowerMop so that we can see what might be going on and so we can get you back to Swiffering with style! Please give us a call at (800) 742-9220, we look forward to hearing from you soon!
Written by a customer while visiting swiffer.com
Customer Rating
1
This product is not worth purchasing.
on January 25, 2024
Posted by: Curtis
My first one lasted two years, then quit no matter what I tried. I had been able to unclog nozzles, fix the batteries not getting good connection etc, then it gave up the ghost. Got a new one and it lasted.......two swifferings! Two. Died during the second use. No motor sound, no spray, no life. New batteries = same result. I thought the first one was just at the end of its life. Now I'm thinking its poor quality.
Response from swiffer.comBy Customer Care, January 26, 2024
We're sorry to hear this, Curtis, and want to assure you that we have many quality checks to ensure you always get the best. Since your WetJet isn't making a noise when the batteries are changed, we'd like to get more information to get you Swiffering again, as well as share this with our Quality Team. When you have time, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Don’t buy
on February 1, 2024
Posted by: Alvery
from New brunswick
Worked fine for a few weeks afterwards no power. I've changed the battery but nothin. This has been my third that I bought. Very disappointed.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 2, 2024
Thank you for sharing your experience with the Swiffer PowerMop, Alvery. We're so sorry to learn you've had such bad luck. You must be very frustrated, as are we, because our Quality Team checks every kit before it ships out, making sure it meets our high standards. It would be our pleasure to further help you with this. Any Monday through Friday, between 9 AM and 6 PM, EST, give us a call. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Disappointed in second purchase. Stopped working.
on February 2, 2024
Posted by: Valentine65
from Suitland, MD
Purchased product for the second time. Product just stopped working. I changed the batteries, uncloged sprayers, even checked the motor. Nothing happened no sound, no spray. Poor craftsmanship. I will contact customer service.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 5, 2024
We're sorry to hear you've had this experience with our Swiffer WetJet. We want you to know we have many checks in place to ensure our products help you clean with ease, so this is not something we'd expect to see. So we can help resolve this issue, and provide some info for our Quality Team, please give us a call at 1-800-214-8734.
Written by a customer while visiting swiffer.com