Customer reviews from swiffer.com
Swiffer - WetJet Starter Kit - Purple
Average customer rating
4.1
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
727
4 Stars
240
3 Stars
75
2 Stars
57
1 Star
147
72%of customers recommend this product.
(
391 out of
544)
Customer Reviews for Swiffer - WetJet Starter Kit - Purple
Customer Rating
2
Swiffer needs new Quality Control Team
on December 30, 2024
Posted by: BusyMom2Boys
Swiffer, you need a new Quality Control Team. I’ve been using Swiffer products for more than 20 years. Had my first Wet Jet Mop for 10+ years. Just bought a new Wet Jet and I am very disappointed. Mop pole/handle is not as sturdy as the original. Sprayer system/tubing has persistent clogging issues. Battery pack/power is not as powerful. I would be willing to pay a little more for a better product if the cost of production has been rapidly increasing. Like I stated, had my first Wet Jet for over 10 years, so I consider the initial purchase a bargain. Swiffer, please consider the recent poor reviews of your products and go back to the drawing board because your current line of products are NOTHING like the quality your customers have been used to. After 20+ years of using Swiffer to clean my home, I’m switching brands.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 31, 2024
We appreciate that you've used Swiffer for years, BusyMom2Boys, and are sorry that you're disappointed with your new WetJet. A lot of thought and research goes into the design of our products to create features that we think you'll love. We do value feedback, and we'll be sharing your comments with our product team. Your satisfaction is very important to us, and our Swiffer Team would like to learn more details of your experience to see how we can further help. Please give us a call at 1-800-214-8734 from 9AM -- 6PM EST Monday -- Friday.
Written by a customer while visiting swiffer.com
Customer Rating
2
Doesn’t last
on January 19, 2025
Posted by: ERod09
Bummed that apparently the tubes get clogged after a while and won’t spray properly, if at all. Not sure if I should bother getting a replacement… actually don’t want to but I have so much cleaning solution & pads, which I don’t want to waste🙆🏼♀️
Response from swiffer.comBy Customer Care, February 19, 2025
We're sorry to hear this, as we do have many quality checks in place to ensure that you can rely on our WetJets. If you haven't already, we suggest replacing the batteries with fresh AA ones and making sure the solution bottle isn't empty and is fully inserted. As well, you can gently brush the nozzles to help loosen any clogs that may have formed. We hope this helps, and please give us a call at (800) 742-9220 if you'd like any further assistance.
Written by a customer while visiting swiffer.com
Customer Rating
1
Not worth the money
on January 21, 2025
Posted by: Carter
Mop stops spraying after a month or 2. Bought a new 1, after a month same thing. Will not last past 2 months. Replaced batteries, tried cleaning sprayers, nothing works.
JUNK!!
Response from swiffer.comBy Customer Care, February 21, 2025
We're sorry to hear that this has been your experience, since we do have many quality checks in place to ensure that you can rely on our WetJets. It sounds like you took some great steps already, and we'd be happy to see how we can best assist you further. Please give us a call at (800) 742-9220 when you can.
Written by a customer while visiting swiffer.com
Customer Rating
3
Better instructions PLEASE!
on January 27, 2025
Posted by: MaryCC
It's pretty sad when a product requires searching for and viewing YouTube videos to figure out assembly and use. That's why I give this only a 3-star rating. From what I've seen on its cleaning value I will probably rate higher once I've used it a few times. Here's what I had to watch a video for -- inserting batteries, placing the pad on (directions state attach strip side down. well, there is one side with one stripe and the other side has two stripes), loading the cleaner container (no direction to remove the cardboard inside the section where the container goes and this cardboard looked and felt like plastic and was pretty securely inserted). No direction on actually using it - do you push the button, release, mop or do you hold button while mopping? THe excess cleaner on the floor helped me figure this out. A few more directions, better product labeling, helpful hints, FAQs including with the packaging would have helped.
Response from swiffer.comBy Customer Care, February 27, 2025
We're sorry to hear this has been your experience and assure you that we're letting our team know your feedback. We'd like to help, as well as get more information to share this with our Quality Team. When you have a chance, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
2ND REPLACEMENT STOPPED WORKING
on February 5, 2025
Posted by: cjthe1writer
from Santa Monica, CA
I'm on my second replacement. Just like the first one, It works a few times, then stops working altogether. Never had a problem before with Swiffer WetJet... till now. I'm suspecting that the main issue is they've redesigned this product so it only uses 2 batteries now instead of the usual 4 batteries. Whatever's going on, Procter & Gamble, you need to sort this out!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 7, 2025
We're sorry to hear that a great Swiffer fan like you had has this experience, as we do have strict quality checks in place to ensure that you can rely on our WetJets. While our WetJets now require 2 batteries instead of 4, this has no affect on the performance of the product. We suggest replacing the batteries with fresh AA ones, making sure that the solution bottle isn't empty and that it's fully inserted, and gently brushing the nozzles to help loosen any clogs. We hope these tips help, and please give us a call at (800) 742-9220 if you'd like any further assistance.
Written by a customer while visiting swiffer.com
Customer Rating
1
BROKEN internals, poor design.
on February 14, 2025
Posted by: Angry Al
from Alberta
After several months, the internals got wet and corroded the motor. The plastic brackets broke as well. Waste of money to but the mop, the bottle, wipes and battery if it all gets wet and fail. Why did you design, build and market such a cheap design and provided an unrealistic warranty? I cant return it, no one should every buy expensive cleaning tools to throw in the garbage. waste of money.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 17, 2025
We're very sorry to learn of your recent experience with the Swiffer WetJet. Our products are designed to be durable and undergo many quality checks during our manufacturing process, so this isn't something we'd expect. We'd like to learn more and do our best to make things right for you. Our Swiffer Team is standing by ready to help, and they can be reached at 1-800-742-9220 from 9AM -- 6PM EST Monday -- Friday.
Written by a customer while visiting swiffer.com
Customer Rating
2
Newer not always better.
on April 12, 2025
Posted by: Albo
from Pa.
Had one for years that finally quit. It snapped at the upper handle near the button. Took 4 batteries. New takes 2 batteries and doesn't seem to work as well. Can't find the 4 battery jobs anymore. Too bad.
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, April 14, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from your WetJet. We'd like to learn more about your experience to help, as well as share this with our Quality Team. When you have a chance, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Would not buy again based on my experience
on April 22, 2025
Posted by: Sharona
Very disappointed. Wish I would have seen all the reviews prior to purchase. The swifter only worked for 6 months. Tried several new batteries and yes they were in correctly
Response from swiffer.comBy Customer Care, April 24, 2025
We're very sorry to hear this, Sharona. Our products go through many quality checks to ensure perfect condition and function, so this isn't the experience we would expect you to have with our Swiffer WetJet. We're here to help and would like to share that if you can hear the motor trying to work, it may be helpful to gently wipe the nozzles in case they are clogged. That being said, we'd like to learn more and do our best to make things right. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com