Customer reviews from swiffer.com
Swiffer - WetJet Starter Kit - Purple
Average customer rating
4.1
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
727
4 Stars
240
3 Stars
75
2 Stars
57
1 Star
147
72%of customers recommend this product.
(
391 out of
544)
Customer Reviews for Swiffer - WetJet Starter Kit - Purple
Customer Rating
1
Product doesn’t work
on August 9, 2024
Posted by: Anonymous
This product is awful. The solution doesn’t spray out
Response from swiffer.comBy Customer Care, August 10, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your WetJet works like a charm. We recommend to check the batteries, gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Broke after 5 months
on August 29, 2024
Posted by: MegMacKenzie
Not happy. I have barely had this and the jets stopped shooting I’ve used this product before and it was fine. Now shoots it like the batteries are dead and I’ve changed them and replaced the solution
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 30, 2024
We're sorry to hear this, Jamar, and want to assure you that we have many quality checks to ensure your WetJet works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Sucks
on September 2, 2024
Posted by: CherylK
from Los Angeles
What a piece of junk. After using the bottle that came with the starter kit and pads I tried to use the refill bottle. Wasted over an hour trying to get it to work but to no avail. It’s CRAP. Save your money
Response from swiffer.comBy Customer Care, September 3, 2024
We're sorry your Swiffer WetJet stopped working, Cheryl. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. We have a few suggestions we'd like you to try:
*Double-check to ensure all the pole pieces have snapped together properly during assembly.
*Make sure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
*Your Swiffer WetJet may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button.
*The nozzles could be clogged. Brushing them gently might help them to start spraying.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
*Double-check to ensure all the pole pieces have snapped together properly during assembly.
*Make sure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
*Your Swiffer WetJet may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button.
*The nozzles could be clogged. Brushing them gently might help them to start spraying.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
1
terrible quality
on September 2, 2024
Posted by: no ty
the item came with a stripped screw in the handle and the handle couldn’t be opened to add batteries the whole plastic handle is cheap trash
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, September 3, 2024
We're so sorry you didn't get your Swiffer WetJet in perfect condition. Our products undergo many quality checks to ensure they get to you with the best results, so we're sorry that wasn't the case with your recent purchase. This is not up to standards; we'd be happy to help. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
3
Bad design change
on October 26, 2024
Posted by: RebaT
I used to love my wet jet. Twice in the last month. I have knocked it off of the hook where it hung and had the bottle explode. There has been some change in the design that has made a weakness in the neck of the bottle that punctures. It annoys me to have wasted two full bottles of cleaning fluid simply because the thing fell off the wall.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 31, 2024
We're sorry to learn you've had this problem with your WetJet's Cleaning Solution bottles, Reba. Please know, our Quality Team assures us that, when used as directed, your bottles should be secure and not be punctured. We'd be happy to talk further with you about this accident, and see how we can help. Give us a call any Monday-Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
2
It’s great but it doesn’t last long!
on December 3, 2024
Posted by: lalamayatte
from Nashville, Tennessee
I love this product when it works! I am on my third one and it always seems to last about 6 months before I have to throw it out! The first one I owned long enough to change the batteries before I had to buy a new one. I probably will not purchase another one.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 30, 2024
We're sorry to learn you've had problems with your Swiffer WetJet. Our Quality Team assures us that every WetJet goes through consistent quality checks, providing our consumers with the best products possible. It’s possible your batteries need to be replaced. When you do that, be sure to use fresh AA alkaline batteries that all come from the same package. Do not use a mix of old and new batteries, as insufficient power will result in only one nozzle working. Speaking of nozzles, be sure to check that they’re not clogged. If they are, brushing them gently may help them to start spraying. Please, call us for more help with this, so we can do what we can to get you back up and Swiffering. We’re here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
2
Not satisfied.
on December 3, 2024
Posted by: Delbo
from Yukon ok
I love this product except that this is the second one I bought and the motor still works but no spray comes out on both of them. I've done all of the recommended cleaning suggestions and nothing has worked. Since I bought this approximately 6 weeks ago it looks like I'm out of luck because they only have a 30-day guarantee. I guess I'll try a different manufacturer's mop. It's a shame because I liked how it worked when it worked.
Response from swiffer.comBy Customer Care, December 30, 2024
We're sorry to learn that you've had problems with two Swiffer WetJets. It's possible the batteries are losing power, so change them out. When you do that, you may notice that your nozzles start to work, or only one begins working. If that's the case, brush them off with a soft cloth. Then, check the solution bottle to make sure that it's clicked into place and that it’s not empty. If it’s empty, replace the bottle. Make sure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole. We're glad to help you further, and hope you'll call us for more assistance. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
2
Could have been great - only okay
on December 15, 2024
Posted by: MCD1
Mops alright but impossible to store between uses. Bottle on the side paired with the layout of the pad holder and handle make hanging it up nearly impossible. Standing it up means the pad has to be removed or it dirties up the floor or it sticks to the floor. Also, refills are expensive for the amount received. We have two - one early model and one later. The later one does not spray a good pattern - it lands outside the path of the pad. Ok until one is near a cabinet or wall. Does do a good job cleaning, and the pads launder well. Close to a good product, but only close.
Response from swiffer.comBy Customer Care, January 2, 2025
Thanks so much for your review. We're very sorry that this is happening. While our pads are designed to be used once and then discarded, it should still spray in a good pattern. It may be possible that it's clogged, so we recommend cleaning it if you have not done so already. We'd love to connect about this and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com