Customer reviews from swiffer.com
Swiffer - WetJet Starter Kit - Purple
Average customer rating
4.1
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
727
4 Stars
240
3 Stars
75
2 Stars
57
1 Star
147
72%of customers recommend this product.
(
391 out of
544)
Customer Reviews for Swiffer - WetJet Starter Kit - Purple
Customer Rating
1
Pooy quality.
on September 19, 2023
Posted by: Bayouman
from Des allemands la
I have used for years. The last two broke before the second refill. They are now poorly made.
No, I would not recommend this to a friend.
Response from swiffer.comBy Erin Gullison, Customer Care, September 22, 2023
We can't thank you enough for your many years with us. We want to assure you that we have a number of quality checks to ensure you always get the best. We'd like to get more information to help, so when you have a chance please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
I’m very disappointed in this product.
on September 20, 2023
Posted by: Gee0722
from Tennessee
I had this product for less than a month using it 1 to 2 times a week and it won’t spray anymore.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 10, 2023
We're sorry to hear your WetJet isn't working as we expect from the many quality checks we have in place. If you haven't already, we recommend making sure you've changed the batteries, as well as making sure the solution bottle is full. If this doesn't help, please get in touch with us at (800) 742-9220, so we can grab a bit more information to help, as well as share your experience with our Quality Team.
Written by a customer while visiting swiffer.com
Customer Rating
1
The new swifter mop is horrible
on October 28, 2023
Posted by: Jessica76
from Abilene, tx
I have owned the original swifter mop for year but I needed a new one so I bought the newer version. This was the worst decision, I can’t keep it latched together.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, November 15, 2023
We're sorry you are having trouble with your Swiffer WetJet, Jessica. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. So we can learn more about your experience and get you back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
1
Aware of reviews now
on November 12, 2023
Posted by: HHHFF
I wish I had read the reviews before I purchased this. Disappointing product, cheaply made, pads fall off/light adhesive grip.
Response from swiffer.comBy Customer Care, November 14, 2023
We're sorry to hear that you're feeling disappointed. We can assure you that our products go through strict quality checks to ensure that you can enjoy a great clean with ease, and we'll be sure to share your comments with our team. To help make sure the pads stay on, we suggest spraying some WetJet solution on the floor, and allowing the pad to soak up some of this solution. This should get them to stick. We hope this helps, and please give us a call at (800) 742-9220 if you'd like further assistance.
Written by a customer while visiting swiffer.com
Customer Rating
5
Works for us
on December 3, 2023
Posted by: Pammie
from Menifee CA
I have 3 small dog that are pad trained but they are small and they do have accidents. Our home has no carpeting it’s all ceramic tile and our swiffer is a god send. We love it and it has been working great for the last 4 years nonstop our only issue is user error when I forget to pickup pads or solution.
Written by a customer while visiting swiffer.com
Customer Rating
1
So disappointing.
on December 13, 2023
Posted by: gardener
from Florida
I was so happy with my Swiffer wetjet. Easy to use, sprayed well with no extra hands needed, and made the house smell clean. Just a little over thrity days later, I go to use it and no sound, no spray. Tried the various tips on youtube and on the Swiffer website. Nothing worked. It's too bad there are so many people with non-working Swiffers out there -- because it's a fabulous concept. What a waste, financially and environmentally.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 14, 2023
We're sorry your Swiffer WetJet stopped working, Gardener. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. We have a few suggestions we'd like you to try:
*Double-check to ensure all the pole pieces have snapped together properly during assembly.
*Make sure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
*Your Swiffer WetJet may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button.
*The nozzles could be clogged. Brushing them gently might help them to start spraying.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
*Double-check to ensure all the pole pieces have snapped together properly during assembly.
*Make sure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
*Your Swiffer WetJet may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button.
*The nozzles could be clogged. Brushing them gently might help them to start spraying.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
2
Not what I expected.
on January 12, 2024
Posted by: Unhappy mopper
Had this for 3 months. Went to use and will not spray.
Will not waste money buying another one.
Will not waste money buying another one.
Response from swiffer.comBy Customer Care, January 16, 2024
Our WetJets go through strict quality checks so that you can rely on them, so we're sorry to hear this. We'd be happy to share some tips with you so that you can get back to Swiffering. If you haven't already, replace the batteries with fresh AA alkaline ones that all come from the same pack. As well, make sure that the solution bottle is fully inserted, and try gently brushing the nozzles to help loosen any clogs that may have formed. We hope this helps. If you'd like further assistance, please give us a call at (800) 742-9220 when you have a chance.
Written by a customer while visiting swiffer.com
Customer Rating
1
Hoped for better experience after second purchase
on February 2, 2024
Posted by: Defective Mop
I thought this second mop would last. It didn't. I changed the batteries, uncloged sprayers, even checked the motor. Nothing worked. Wasted my money. I will be in contact with customer service
Response from swiffer.comBy Customer Care, February 5, 2024
Thanks for sharing your experience with our Swiffer WetJet. We want you to know we have many checks in place to ensure our products help you clean with ease, so this is not something we'd expect to see. So we can help with this, and provide some info for our Quality Team, please give us a call at 1-800-214-8734.
Written by a customer while visiting swiffer.com