Customer reviews from geappliances.com
GE - 21.9 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water
Average customer rating
4.1
(468 Reviews)
Rating breakdown 468 reviews
5 Stars
233
4 Stars
136
3 Stars
39
2 Stars
24
1 Star
36
80%of customers recommend this product.
(
356 out of
445)
Customer Reviews for GE - 21.9 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
2
Very disappointed with number of repairs
on December 27, 2023
Posted by: Marg92
Looks great but started having issues with leaking water out the front. The GE appliance man told me there is a plug in the back of the refrigerator at the bottom with a stop inside which constricts the flow of water and consequently overflows. If I only knew. That solved my problem. Then we lost power from a wind storm and my refrigerator was not circulating cool air. We determined from online that the fan stopped operating in the refrigerator, so that needed to be replaced. Also, the freezer seal was coming loose at the bottom lower sides and bottom...needed to buy adhesive to repair. This may have contributed to ice buildup behind bottom draw. Very disappointed with this product.
No, I would not recommend this to a friend.
Response from geappliances.comBy Charlie, GE_Appliances, January 10, 2024
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're having issues with your refrigerator and we're happy to help.
If the refrigerator is leaking we recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19366
To replace the freezer gasket we recommend referring to the steps listed at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=34614
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737.
We're confident our service team will be able to provide a resolution. We appreciate your patience. -Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're having issues with your refrigerator and we're happy to help.
If the refrigerator is leaking we recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19366
To replace the freezer gasket we recommend referring to the steps listed at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=34614
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737.
We're confident our service team will be able to provide a resolution. We appreciate your patience. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
4
Water Leaks on Floor
on July 16, 2024
Posted by: jcallahan
from Carrollton, Texas
We have also had issues of the freezer not properly defrosting and resulting in ice building up and leaking on the floor in front of the freezer/refrigerator. I want to replace the defrost heater rod, which I think may be the problem, but I can not find what the appropriate part number is to order. Could you please provide that information, and even provide a new one for free since the unit is not that old? Thank you, and I look forward to hearing back from you ASAP since my freezer is in pieces in the kitchen as we speak.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Slate Counter Depth
on August 19, 2025
Posted by: Pearless72
We purchased this model 9 years ago and out of the blue it quit working. I liked the slate color but apparently GE has discontinued this option. The only option available is that cheap looking stainless steel that dents easily and needs constant cleaning. The depth of this model was insufficient. A liquid was spilled and caught between the shelving and the drawers. I could not disassemble it to get it cleaned. I am so disappointed that I have to invest in another refrigerator in such a short period of time. GE used to be better than this.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Diego, GE_Appliances, August 21, 2025
We'd like to help you with your refrigerator. We recommend calling our Bodewell team at 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
5
Great product
on December 29, 2025
Posted by: A great refrigerator
from Canfield ohio
Refrigerator is great. We've had it for over 10 years. Haven't had any problems with it at all.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com