Customer reviews from geappliances.com
GE - 21.9 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water
Average customer rating
4.1
(468 Reviews)
Rating breakdown 468 reviews
5 Stars
233
4 Stars
136
3 Stars
39
2 Stars
24
1 Star
36
80%of customers recommend this product.
(
356 out of
445)
Customer Reviews for GE - 21.9 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Didn't Last - Electronic Went Out in 2 1/2 years
on July 22, 2020
Posted by: ktaylor621
from San Juan, PR
This is my second very expensive GE product that the electronics went out after a short period of ownership. This should last more than 2 1/2 years at that price point.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Leaks
on February 15, 2021
Posted by: Marty777
from Virginia Beach, virginia
Terrible. Defrost pipe freezes up and leaks. Ruined our wood floor. Don’t buy. Stainless steel also scratches easily.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, February 17, 2021
Hi Marty777 - We deeply apologize for the difficulty you've experienced with your refrigerator and know this must be very frustrating for you. If your wood floors have been water damaged due to the refrigerator defrost pipe leaking, we recommend you contact Sedgwick at1-844-652-3105. This is an insurance company used by GE Appliances.
If you have any further questions or concerns about your refrigerator, please feel free to reach out to us at: https://www.geappliances.com/ge/service-and-support/contact.htm. We hope you find this helpful. - Sharon@GEA
If you have any further questions or concerns about your refrigerator, please feel free to reach out to us at: https://www.geappliances.com/ge/service-and-support/contact.htm. We hope you find this helpful. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Constantly something wrong with it
on March 5, 2021
Posted by: Unhappycustomer21
from Maryland
We have had this fridge for about 4-5 years and it has been nothing but trouble. Constantly either the fridge or freezer breaks. We have had service out to “fix” it multiple times and it fixes the problem for a bit and then a new one pops up a few months later. So disappointed in GE with this one.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Geoff@GEA, GE Appliances, March 10, 2021
Hello Unhappycustomer21. We are sorry for your refrigerator experience. We would like to look into this on your behalf. We will be sending you and email with the necessary information needed. Please look for our email in the near future. Stay safe. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
3 Repairs in 3 Years
on March 10, 2021
Posted by: Disappointed Midwest Cook
from St Louis, MO
Poor Quality. In 3 years had to have the ice maker, condenser and mother board replaced.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Vikki@GEA, GE_Appliances, March 15, 2021
Hi - Thank you for reaching out to us. We are deeply sorry to hear about the difficulties you have experienced with your refrigerator. This is not the type of review we expect to hear on our products. We can certainly understand your disappointment and apologize for any inconvenience these issues may have caused you. As a follow-up we have sent you an email to see if we can assist you further. We wish you all the best! Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Ice forms in the bottom
on July 31, 2022
Posted by: Chin1
from Oceanside ca
Trouble with freezer. Ice forms weekly at the bottom and leaks alot
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
I loved it until I didn’t
on October 4, 2022
Posted by: KelliR
from Illinois
I really love the refridge until I started having problems. Last year, I had to have the fan motor replaced. Now for the past month I am dealing with it not cooling and water leakage from the freezer. For the amount of money I paid, I would expect it to last longer than it did.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Shayla@GEA, GE_appliances, October 10, 2022
Hello - Thank you for taking the time to write a review. While we're glad you love your refrigerator, we're sorry that the unit's fan motor had to be replaced after about six years, and now the fridge isn't cooling and leaking water. We certainly understand how disappointing that would be, and we genuinely apologize for the inconvenience this has caused.
If you find water on the floor in front of your refrigerator, you'll want to determine the cause of the leaking. Please check a helpful guide here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39562&_ga.
We hope the above information helps! While we are no longer manufacturing this model, reviews like yours help us achieve the best quality. We will surely share this review with our quality team for any necessary improvements. We're always here if you have any questions or concerns. We wish you the very best! -Shayla@GEA
If you find water on the floor in front of your refrigerator, you'll want to determine the cause of the leaking. Please check a helpful guide here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39562&_ga.
We hope the above information helps! While we are no longer manufacturing this model, reviews like yours help us achieve the best quality. We will surely share this review with our quality team for any necessary improvements. We're always here if you have any questions or concerns. We wish you the very best! -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Junk
on January 27, 2023
Posted by: Jdouthart
from Gilford nh
Between the crazy expensive filters and the constant maintenance I do not recommend this. Also it is complete junk after 4 years.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy GE Appliances, January 30, 2023
Hello there, thank you for taking the time to reach out with this feedback. We are so disappointed to hear that you are having issues with your refrigerator and we are so sorry for the inconvenience this has been for you. If you are having issues we would recommend scheduling the service appointment with our technicians. They would be able to come out and diagnose everything. You can schedule online at this link: https://www.geappliances.com/ge/service-and-support/service.htm
-Charlie@GEA
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
The Worst
on July 22, 2023
Posted by: lgs1048
from Indiana
We bought this refrigerator in 2019 and have had nothing but problems with noise and refrigeration issues. All "moving parts" replaced by GE and now one year later it is broke down again and in need of repair. I am replacing after 4 years. All my major appliances are GE. Time for a change. Very unhappy.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, July 24, 2023
Oh no!
We're so very sorry that your refrigerator stopped working. This is certainly not the experience we desire for you and we want to help! An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Have a great day. - Tierra@GEA
We're so very sorry that your refrigerator stopped working. This is certainly not the experience we desire for you and we want to help! An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Have a great day. - Tierra@GEA
Written by a customer while visiting geappliances.com