Customer reviews from lg.com
LG - 4.2 Cu. Ft. 14-Cycle Ultra Capacity Washer - White
Average customer rating
4.7
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
36
4 Stars
6
3 Stars
3
2 Stars
0
1 Star
1
91%of customers recommend this product.
(
41 out of
45)
Customer Reviews for LG - 4.2 Cu. Ft. 14-Cycle Ultra Capacity Washer - White
Customer Rating
5
Great Machines
on February 12, 2011
Posted by: Condor
from Whittier, CA
The washer and dryer are great machines. They are quiet, do great job in getting clothes clean, and look very nice. Good purchase for us. Love 'em.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Very Happy
on March 23, 2011
Posted by: GA Family
from Atlanta
Made the decision to purchase this based on ranking in leading consumer magazine. It is not the lowest priced but I wanted something dependable.
This washer works very well and cleans clothes similar to how my top loader did except it uses something like 10 gallons less water! My first water bill was $20 less than the one before I purchased the washer.
Very quiet with little vibration. This was important since my laundry room is on the second floor.
This washer works very well and cleans clothes similar to how my top loader did except it uses something like 10 gallons less water! My first water bill was $20 less than the one before I purchased the washer.
Very quiet with little vibration. This was important since my laundry room is on the second floor.
Had a minor issue with a magnet in the door but LG shipped a new one right away. Everything else works perfectly
Pros: Performance, quiet
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
Lots of features, MAKE CLOTHES STINK
on April 3, 2011
Posted by: laundry momma
from Annapolis, MD
I have had this washer for 1 week as of today and have done about 10-15 loads. I have used the cotton, sanitary, steam, speed wash, perm press, and tub clean cycles. After the washer ‘senses’ the load it give you the estimate wash time, and tells you where in the cycle it is.
I AM RETURNING THIS WASHER. IT IS MAKING MY CLOTHES STINK.
When I got my washer delivered it had an odor. I wasn’t sure if it was just new rubber smell or something else. After a few washes I have clothes coming out with a stink from it. You can even smell the stink after they are dried. This was I had already used the sanitary and steam cycles. I thought the 'new' smell should have been gone but now believe it was not a 'new' smell to begin with.
When I got my washer delivered it had an odor. I wasn’t sure if it was just new rubber smell or something else. After a few washes I have clothes coming out with a stink from it. You can even smell the stink after they are dried. This was I had already used the sanitary and steam cycles. I thought the 'new' smell should have been gone but now believe it was not a 'new' smell to begin with.
I am not as 'wowed' by this washer as I was expecting to be, especially for its high price.
This washer has a steam feature but I don’t feel it works as well as described. When it’s used it does have a small flow of water that gets the clothes in front wet. =( It’s not supposed to.
As said in other reviews there is water sitting in the door seal as well as in the soap dispenser and even in the tubing behind the soap dispenser. This increases the odor problem.
As said in other reviews there is water sitting in the door seal as well as in the soap dispenser and even in the tubing behind the soap dispenser. This increases the odor problem.
Although it has an option of 'water plus' I didn't see any difference in the water level with this option on.
I am in an 8 year old house with the laundry room on the second floor. We had a 6 year old LG that was shaking our house. The old washer does not have TrueBalance™ Anti Vibration System load balancing technology. Sadly although there is a reduction in shaking we still have windows vibrating on the high or extra high spin speeds. Yes the TrueBalance™ Anti Vibration System kicks in quickly but there still is quite a bit of vibration felt even right on the floor around the machine. (Yes it is completely leveled, the shipping bolts are out, the leveling feet are locked, I even used a level on all side to check for levelness, and performed the diagonal rock test, and all results are perfect.)
My old washer also had both a speed wash and an option to ‘quick cycle’ most of the other cycles. This option would cut anywhere from 25% to 50% or more of the wash time by shortening the spins between washes and rinsing but not on the final rinse. This new ‘high tech’ washer does not have the option to ‘quick cycle’ the other washes. The speed wash is only 15 or 20 minutes which is GREAT!
The sanitary is about 1 hour and 45 minutes which I feel is a good time for such thorough cleaning.
You can add the steam feature to most washes. You can add rinses to I think all cycles. You can also choose between 1 to 3 extra rinses. I really like this. You can delay the start of the wash up to 19 hours which is nice and expected of such a pricey machine.
Although this washer has a tub light it’s because it’s needed! The door has a ‘smoked’ outer door panel so you cannot see into the washer with the door shut without the light on. I wish the door panel was clear. There also is a magnetic plunger that props the door about ½ inch open at best to allow for air flow. I don’t feel this is enough space to really allow the air to move. The hinges on this washer does not allow the door to open as far as other models. It does not have the ‘double hinges’ that other LG models have. So even when its open all the way open its only about 2/3 open so it’s in the way to walk past if you need to.
The soap tray has air wholes but this allows the loud noise of the water intake to be heard clearly.
The in washing spray has a decent power behind it so it does a fair job of helping wet clothes and moving wash water over the clothes.
At the end of the cycle it plays a tune to let you know it’s done, but when on a different floor from the washer, even when set on the loudest setting, it’s hard to hear.
At the end of the cycle it plays a tune to let you know it’s done, but when on a different floor from the washer, even when set on the loudest setting, it’s hard to hear.
IF this washer did NOT make my clothes smell terrible, I would rate this washer at about average because of its options, but not up to standards for its price.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
2
Written by a customer while visiting lg.com
Customer Rating
4
Works well but a few negatives
on September 16, 2011
Posted by: Robin
from Massachusetts
The washer cleans very well with minimal wear to fabrics. The high speed spin dry is great. Most cycles and options are useful and work well. Leaving the door open and the detergent tray open prevent any mold or smell problems. But there are a few problems: 1. The siphon tubes for bleach and softener sometimes do not drain fully. Unless you remove the tray and shake it out, the bleach and softener may prematurely drain into the washer before their time. This causes bleach spotting and failure to soften. 2. The door gasket retains a puddle. Unless you bend it down to drain it, it will trickle water down the front of the machine. Not serious just annoying. 3. Selecting and adding options to washing cycles is not easy, has some odd limitations, and the English language display screen shows some errors,
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
Outstanding
on September 26, 2011
Posted by: SteveR
from Eugene, OR
Definitely recommend getting the optional pedestals. Also, don't be afraid to use a little color safe bleach in your loads. Very Quiet.
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Almost Perfect
on September 26, 2011
Posted by: captainsly
from Chicago, IL
Efficient, quiet, balanced, great capacity.
One obvious problem that I didn't have with my old top loader was that this unit cannot handle many towels at once - even when loading at a reasonable amount. When it gets to the "spinning" phase, it tries to roll around and gets stuck at "spinning" forever until some towels are removed.
Pros: Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
The Ultimate Washer
on October 4, 2011
Posted by: WineNchocolate
from Minnesota
The pros:
* This is a HUGE front-loading washer that can handle king sized sheets and a comforter cover in one load AND get it all exceptionally clean. It cleans clothes very thoroughly yet gently.
* The machine stays put and doesn't shake like my prior washer, even with a bulky load such as rugs.
* The combination of several wash cycles plus the option buttons (steam, cold wash, stain cycle, etc.) provide much more versatility than my prior washer.
* It is so gentle that I started putting EVERYTHING that says "hand wash" in this machine, and it all comes out in great shape!
* The chime (that informs you the cycle is complete) is a pleasant little tune that I can hear when I am in the next room.
* I was surprised to read in the manual that I need to periodically clean the filter on this washer, but it is very easy to do, and it is nice to know that I will be able to retrieve anything that comes loose in the wash. (I've read some reviews where people found that buttons and such deposited in their filter, but I have found a button and coins in the washer tub rather than down in the filter so far.)
* The machine has a tub-clean cycle, which does a great job of keeping mildew away. (My prior front-loader did not have this option, and my gaskets in that machine grew mildew.)
* This is a HUGE front-loading washer that can handle king sized sheets and a comforter cover in one load AND get it all exceptionally clean. It cleans clothes very thoroughly yet gently.
* The machine stays put and doesn't shake like my prior washer, even with a bulky load such as rugs.
* The combination of several wash cycles plus the option buttons (steam, cold wash, stain cycle, etc.) provide much more versatility than my prior washer.
* It is so gentle that I started putting EVERYTHING that says "hand wash" in this machine, and it all comes out in great shape!
* The chime (that informs you the cycle is complete) is a pleasant little tune that I can hear when I am in the next room.
* I was surprised to read in the manual that I need to periodically clean the filter on this washer, but it is very easy to do, and it is nice to know that I will be able to retrieve anything that comes loose in the wash. (I've read some reviews where people found that buttons and such deposited in their filter, but I have found a button and coins in the washer tub rather than down in the filter so far.)
* The machine has a tub-clean cycle, which does a great job of keeping mildew away. (My prior front-loader did not have this option, and my gaskets in that machine grew mildew.)
The cons:
* The wash cycle is a bit longer than I had in my other-brand front loader, but the super-large capacity means I am washing fewer total loads.
* The water jets in the tub cause my water pipes to rattle when the tub is filling (due to the rapid water pressure changes).
* The wash cycle is a bit longer than I had in my other-brand front loader, but the super-large capacity means I am washing fewer total loads.
* The water jets in the tub cause my water pipes to rattle when the tub is filling (due to the rapid water pressure changes).
Overall:
I am very happy with this machine and highly recommend it. If I had known how much I would like this washer, I would have ditched my older front-loader long ago and moved up to this one!
I am very happy with this machine and highly recommend it. If I had known how much I would like this washer, I would have ditched my older front-loader long ago and moved up to this one!
Pros: Performance, Features/Settings, Quality, capacity
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Nice Washer
on October 24, 2011
Posted by: dfb71
from Deberry, TX
I have had the washer for about five months and it works ok. Initially I was going to return the washer because I felt like there was too much water in the soap dispenser. A service repair tech came out to look at the washer and said that was normal. So I decided to keep the washer. My clothes come out clean and as long as you do not leave wet clothes in the washer, your clothes will not stink. Also, as long as you do not use the Fresh Care setting your clothes will not stink. The washer has a lot of features/settings and I find myself using the steam and allergy setting the most. I like that the washer is very spacious - that was a selling point for me. After the third or fourth month, the bleach dispenser malfunctioned and after the wash the dispenser was full of water. This only happened one time but I am somewhat concerned that it may or probably will happen again. Overall, as long as you dry the inside of the washer and dispenser after using the washer each time you should not have any unpleasant odor from the machine. One more thing, I use bleach at least once or twice a month (on tub clean) to prevent odors. Once a month I use the cleaner specifically designed to clean washers. I think a combination of using both items eliminates unpleasant odors.
Pros: Performance, easy to use
I would recommend this to a friend!
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com