Customer reviews from turbotax.intuit.com
Intuit - TurboTax Deluxe Federal Return + Federal E-File 2014: Deductions & Homeowners
Average customer rating
4.5
(23,088 Reviews)
Rating breakdown 23,088 reviews
5 Stars
15,465
4 Stars
5,363
3 Stars
1,194
2 Stars
557
1 Star
509
Customer Reviews for Intuit - TurboTax Deluxe Federal Return + Federal E-File 2014: Deductions & Homeowners
Customer Rating
5
Turbo review
on February 17, 2015
Posted by: mikestiles
great product. This is the 3rd year I have used it
What's great about it: Logical, checks for all deductions
What's not so great: only 1 state can be filed
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
on February 17, 2015
Posted by: Frankzerv
this product really stinks this year . think ill change next year
bye
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
NJ a Pain
on February 17, 2015
Posted by: firstfootman
TT is great, but the box 15 on your W2 may present a problem. In NJ, there are many codes--and how you code the info in box 14 affects our refund. TT should be able to handle this.
What's great about it: Easy to use; walks you through it all
What's not so great: The dreaded box 14 has codes that TT doesn't assist you with
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great tool, been using "TT since 1995
on February 17, 2015
Posted by: zpec04
When covering the deductions option and when complete it the program need to come back to where you left off and not have to start from the top and scroll down.
What's great about it: Simple and Accurate
What's not so great: SEE BELOW
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
They always seem to get my max back
on February 17, 2015
Posted by: jimmiejam30
fast,efffifeant and seems to be able to get the job done with out breaking the bankl
What's great about it: I had mine done one year and then used this program and got close to the same amount as for what I pd a pro to do.
What's not so great: I really have not found one out yet.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Still has a ways to go, years old problems continu
on February 17, 2015
Posted by: Renejr1
I have used TT since the 90s. I've become accustomed to using it and figuring out the glitches that exist from year to year. It's very helpful in organizing my information as I go. I'm not sure if it's what I will use in the future.
Support wait times have become absurd. Callback feature is good, but 12 hours? Good people on support lines, far too few of them.
The increasing transition to graphics on list pages (income,deductions, etc) seems to forget that monitors are mainly 16:9 screen ratio now. Every time I finish one of the items , I have to go back to the page and scroll multiple times down to the next item. Lets assume that everyone using TT can read and reduce the screen space used. Managers and teenagers just love those smart phone graphics.
On the list of charities, I can sort the TT list by name and enter them one-by-one. Only thing is; I have resort the TT list each time I finish one charity and want to do the next. The list is held in the program in the order in which the charity was entered. How about a sort that holds at least each time a file is accessed? Best of all would be a permanent sort year-to-year.
There is a continuing problem with paying for state E-file by credit card: the ubiquitous "Timed out" error message. Te remedy this entails a lengthy wait for a callback to get a confirmation number to continue filing. I waited overnight and then two hours the next day to "buy" the confirmation number. How about explaining this problem? You could also let the user buy the state E-file confirmation number directly on the web, Paypal? Better still, fix whatever is causing it. You used to have a separate "express" phone number which responded almost immediately for a confirmation number.
I sent an estimated payment to Alabama in Jul after I withdrew my MRD for 2014. TT showed I had a penalty because the state only applies withheld to tax paid, regardless of when I received income. TT showed a penalty and gave me a choice of TT calculating the penalty or having the state bill me. When I chose to have TT calculate it, I was stopped at review and required to enter data in a worksheet that was totally confusing. If TT was going to calculate it, the interview should ask for the data. The program indicated that the state had not provided the 2014 worksheet for this. I went back and changed my choice to let the state bill me. The paperwork involved for $2 was not worth it.
I lost my all my entered data when I inadvertently exited the file and was not asked to save it. Recommend some type of automatic shadow, mirror or backup files as data is entered.
What's great about it: Does calculations, helps remember items.
What's not so great: Too many graphics on guide your self pages, too much scrolling.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2014 Turbo Tax
on February 17, 2015
Posted by: bmoreb
Have been using Turbo Tax for several years. Since I was an accountant, at first I did not trust it and first 3 years I prepared the long form in pencil. Turbo Tax found something each year that I had omitted. Now I trust Turbo Tax completely!
What's great about it: Answered all of my questions
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
(Almost) Painless Filing
on February 17, 2015
Posted by: Dunewalker3
Importing information from last year really eliminates the tedious entry of information. It helps that Turbo Tax tracks IRS changes. Our returns are fairly straightforward but using Turbo Tax relieves me of the paranoia that I have made a simple mistake that will cost us.
I was prepared for the cost of filing the state return. Turbo Tax got me on that several years ago. Won't be fooled again. Still, this is worth the cost.
What's great about it: Importing last year's information made it quick
What's not so great: Program didn't always let go of changes from last year
Written by a customer while visiting turbotax.intuit.com