Customer reviews from turbotax.intuit.com
Intuit - TurboTax Deluxe Federal Return + Federal E-File 2014: Deductions & Homeowners
Average customer rating
4.5
(23,088 Reviews)
Rating breakdown 23,088 reviews
5 Stars
15,465
4 Stars
5,363
3 Stars
1,194
2 Stars
557
1 Star
509
Customer Reviews for Intuit - TurboTax Deluxe Federal Return + Federal E-File 2014: Deductions & Homeowners
Customer Rating
1
Extra fees
on February 2, 2015
Posted by: jojo1928
I probably won't use them again if they keep wanting you to pay upgrades!!!!!
What's great about it: good program
What's not so great: they want you to pay for upgrades to complete what was included in last years program.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
on February 2, 2015
Posted by: Carl45
Removed stock options. Will probably not use next year because of this.
What's not so great: Changes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Important suggestions
on November 3, 2015
Posted by: PinwheelPete
There is a lot that needs to be done to TurboTax to make it easier and quicker to use. As it is, using the EasyStep can be infuriating to the point of looking for a better application. Among the items that desperately need to be fixed are:
1.) Make editing of previous entries more straight forward and easier. Right now, if one corrects an entry, the long list of questions associated with that entry that had been previously answered is destroyed. The user is then forced to reenter that long list of answers to mostly inane questions. The previous answers to those questions must be preserved in the system and, at least, presented for new approval with only a single key stroke.
2.) There are too many long lists of questions that are repeated in identical form for multiple entries. If a question string has been answered once, those answers must be presented for approval with a single key stroke or edited as required.
3.) Whenever one answers one of the vast number of questions that EasyStep asks, the "continue" button must light up so that a single hit to the return key will advance the application to the next entry. Searching for the "continue" button with a mouse and then activating it is far too time consuming and frustrating to keep customers using TurboTax.
4.) There must be a button in the toolbar that returns the user to where he left off in EasyStep after he has made edits to previous entries.
5.) I was within minutes of submitting an incomplete tax return and generating a near certain audit when I discovered that I had omitted entering a 1099 that I receive every year. I had become falsely reliant on TurboTax to include this entry as it had been entered for several previous years. The failure of TurboTax to transfer my repeated entries from year to year is a reliability/quality control problem that TurboTax needs to investigate and correct.
6.) Now I have another gripe. I just went through the review submittal process to have it all erased because I had not "signed in". There was no place on the review page to do so nor any instructions as to the necessity or the mechanism for doing so.
Please make the changes I have requested. Thank you.
What's great about it: Saves me weeks of work
What's not so great: See review below.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
What's wrong??
on January 25, 2015
Posted by: Snapper1
Program said ready to file state (CA). After E-filing and printing copies, state forms said 'do not file - form not complete.' My return was 'a simple' return and e-filed. Now my question.... Did my sent return get filed with the state or not??
What's great about it: Program said ready to file state (CA)
What's not so great: Ready for filing info misleading...!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Troubles
on January 28, 2015
Posted by: madandangry
I have a basic return for my daughter that has been rejected for the same issue 4 times. There is nothing wrong with the return, it's a Turbo Tax issue. Don't issue your software it it's not ready to go.
What's not so great: trying to E-File
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Not very Happy this year
on January 30, 2015
Posted by: billieandjoe
i wasn't able to get answer to my questions. my refund was a lot less and I made a lot less.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
When is Deluxe not Deluxe?
on February 1, 2015
Posted by: DaveLaughlin
And there is no indication on the box???
What's not so great: When forms and a free state are missing!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Not as good as it use to be
on February 3, 2015
Posted by: LTTurboTaxUser
I have used Turbo Tax for 10+ years. This was probably my last year. The trend every year is less real features and more complications and add on selling. Got to the end to find out I needed an upgrade to e-file. Form was on software, but not included in e-file this year Was on last years at same level package.
What's great about it: History transfers
What's not so great: More useless complications
Written by a customer while visiting turbotax.intuit.com