Customer reviews from turbotax.intuit.com
Intuit - TurboTax Deluxe Federal Return + Federal E-File 2014: Deductions & Homeowners
Average customer rating
4.5
(23,088 Reviews)
Rating breakdown 23,088 reviews
5 Stars
15,465
4 Stars
5,363
3 Stars
1,194
2 Stars
557
1 Star
509
Customer Reviews for Intuit - TurboTax Deluxe Federal Return + Federal E-File 2014: Deductions & Homeowners
Customer Rating
4
Very helpful
on April 14, 2015
Posted by: DHenry3rd
Just be wary of removing features and changing what is in the versions of the products. When you have a strong base of customers, they'll be loyal to you if you do the same. I'm glad you all rescinded from what you did when you initially made the software available. As you could tell, the majority of your customers did not like it.
What's great about it: Easy to follow.
What's not so great: Features
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Where is my free state?!?!?
on April 14, 2015
Posted by: malikdau
I was charged for a state return whereas it was supposed to be free. I will not be purchasing this product next year because of this.
What's not so great: charged for my state filing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 14, 2015
Posted by: Metsfan1
Really like that turbo tax transfers info from year to year. It helps when I am guided through the whole process.
What's great about it: Love that Turbo Tax transfers last year's return info into new form; don't have to do math by hand
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Good but...
on April 14, 2015
Posted by: TheRealMike
As always seems to be a good product making taxes easy to follow. Once paper work is gathered only about 2.5 hours to complete taxes. Would have taken less time but deductions related to job expenses were a bit confusing. I have 2 jobs and both have expenses. During the course of preparing I found myself doubting expenses.
What's great about it: Easy to install and maintain
What's not so great: Order seemed to confuse me this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
on April 14, 2015
Posted by: oldCMS
Did not secure 2013 tax information from last year's Turbotax filing. Directed me to file for an IRA even though my AGI made me ineligible for a tax reduction
What's not so great: detailed medical data unnecessary
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So Easy A Child Could Use It
on April 14, 2015
Posted by: RLMT
This software is so easy to use. It was great knowing exactly what information I needed and could take a break whenever necessary. No phone tag with an accountant or extra trips to the office to take papers I forgot to take on the initial visit.
What's great about it: Cost about $200 dollars less than I usually pay someone else
What's not so great: I still ended up paying again this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax is Slipping
on April 14, 2015
Posted by: Anonymous
Filing state returns WAY TOO EXPENSIVE! State returns messed up in January. Too many additional up-sale items. Quicken "Gift" not helpful. Just up-sale again and again.
What's great about it: Somewhat helpful.
What's not so great: No place to ask questions about tax changes in April.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Last Minute filing - Use Online if possible
on April 14, 2015
Posted by: AshuTX
I had multiple issues using the download deluxe product. All of them had to do with secure connection to the turbotax site to process payment. It seems like turbotax ddesktop version uses the internet explorer settings to connect and it doesnt mention it anywhere. FInally figured it out the hard way after spending about an hour with support on the phone.
I will use the online version next year
What's great about it: Finally filed, helpful support
What's not so great: Need Better error pages
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com