Customer reviews from turbotax.intuit.com
Intuit - TurboTax Deluxe Federal Return + Federal E-File 2014: Deductions & Homeowners
Average customer rating
4.5
(23,088 Reviews)
Rating breakdown 23,088 reviews
5 Stars
15,465
4 Stars
5,363
3 Stars
1,194
2 Stars
557
1 Star
509
Customer Reviews for Intuit - TurboTax Deluxe Federal Return + Federal E-File 2014: Deductions & Homeowners
Customer Rating
3
Scary experience
on March 21, 2015
Posted by: MarkandDiane
I have used TurboTax for several years. I have had good and bad experiences but have always got through the pain. This year their customer service put a really big scare in the process. First of all, everyone I talked to was nice and friendly. However, after checking on a Phishy email I received, I was told by Customer Service that my return had already been filed and deposited into someone else's account. This caused us to file with FTC, police, contact banks, etc. After about 24 hours of frantic work to protect ourselves, we call them again and were told everything was OK. Same with our third call the next day. We have never gotten an apology or explanation how this happened and of course all the time we dedicated to freezing accounts and phone calls. At the end of the day, our return went through fine.
What's great about it: Federal Return was fairly easy
What's not so great: Scary bad customer service
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
over all review
on March 21, 2015
Posted by: sparky1234
over all TTax gets a 90% score. it does not work properly
with win XP, and requires a certain version of win explorer to run.
It also needs a certain version of .net installed
with win XP, and requires a certain version of win explorer to run.
It also needs a certain version of .net installed
I wish the box (bought the CD) told me this in big bright red letters.
What's great about it: ease of use
What's not so great: compatibility with prior product
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So much easier
on March 21, 2015
Posted by: MSChase
Have used for ten years - gets better (and easier) EVERY year
What's great about it: Simple even with many itemizations
What's not so great: What's up with the Amozon plug?
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on March 21, 2015
Posted by: bjwa
The guide makes it easy to go forward in the process. Backtracking can be cumbersome. No direct path to check and/or change a previously made entry.
For new users some hints for collecting data would be helpful. Turbo Tax assumes that you use Quick Books or another Intuit tool.
For new users some hints for collecting data would be helpful. Turbo Tax assumes that you use Quick Books or another Intuit tool.
What's great about it: Guide makes it easy to use
What's not so great: Back tracking to make a change to an entry can be cumbersome.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Clarify fee for state e-filing
on March 21, 2015
Posted by: MCPenna
This is an excellent product. They should make it crystal clear at every step that there is a fee associated with state e-filing.
What's great about it: Clear language, easy to navigate manually
What's not so great: Prompt for state e-filing does not indicate there is a fee
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
smooth process with no issues
on March 21, 2015
Posted by: Matthew63
thanks
What's great about it: liked the personalized effects of walking thru the process
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
works well
on March 21, 2015
Posted by: KentuckyProud
The questions have become easier to understand over the years to keep from entering incorrect information. I appreciate the continual updates of the software. My only gripe is that the price keeps escalating each year. Seems pretty high cost to add on efiling a state return.
What's great about it: brings information forward from previous years
What's not so great: extra cost for state filing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Better each year
on March 21, 2015
Posted by: OldFrt
Been using TT for years. Gets better all the time!
What's great about it: Easy to use. Walks you thru all the steps. Opportunity for questions everywhere. e-filing was a breeze.
What's not so great: None
Written by a customer while visiting turbotax.intuit.com