Customer reviews from foodsaver.com
FreshSaver - Handheld Vacuum Sealer - White
Average customer rating
4.5
(377 Reviews)
Rating breakdown 377 reviews
5 Stars
288
4 Stars
44
3 Stars
13
2 Stars
11
1 Star
21
90%of customers recommend this product.
(
295 out of
327)
Customer Reviews for FreshSaver - Handheld Vacuum Sealer - White
Customer Rating
1
Not good
on December 1, 2018
Posted by: Bella0103
Gender:Female
Purchased a hand held vacuum sealer And to my disappointment, it only holds vacuum for a few minutes. Air got in right away. I followers directions and even bought new zipped bags but still the same. I had to tape the area where you vacuum for it to work.
Don’t purchase. Save up for the expensive ones.
Don’t purchase. Save up for the expensive ones.
No, I would not recommend this to a friend.
Value
4
Response from foodsaver.comBy FoodSaver, Consumer Care, February 13, 2020
We appreciate you taking time out of your busy schedule to let us know what you think. Your feedback has been valued and definitely appreciated. We apologize for the inconvenience. We stand behind our products 100% and would like to rectify this issue the best we can for you. We want to learn more about your situation and what exactly happened. We encourage you to contact our customer care department at 1-877-777-8042 or send us a direct message via live chat here on the website and allow us to turn this experience around for you. We are here for you Monday-Friday 9 am-6 pm EST, and looking forward to hearing from you.
Written by a customer while visiting foodsaver.com
Customer Rating
2
Keeps dying! Not even a year old!
on July 24, 2014
Posted by: ShellBell1984
from Orlando, Fl
Gender:Female
[This review was collected as part of a promotion.] I have two of these little handheld sealers, one which I bought and one that i won! I've had them both under a year, will charge them for 3 days straight before I know that I am going to use them and I'm really lucky if I can get it to seal 2 1/2 bags! So sad, I really love this product and the idea of sealing and saving my food and making it last longer! I'm just now unsure as to putting more money into a bigger one more expensive one!
No, I would not recommend this to a friend.
Value
3
Response from foodsaver.comBy FoodSaver, Consumer Care, January 31, 2020
It sounds as though your FoodSaver didn't perform exactly as expected, and we would like to get to the bottom of it with you. We want to learn more about your situation and what exactly happened. Please send us a direct message via live chat here on the website and allow us to turn this experience around for you. Please send us a direct message via live chat here on the website and allow us to turn this experience around for you. We also want to encourage you to contact our customer care department at 1-877-777-8042. We are here for you Monday-Friday 9 am-6 pm EST, and looking forward to hearing from you. We look forward to assisting you!
Written by a customer while visiting foodsaver.com
Customer Rating
5
Really Works
on December 10, 2013
Posted by: lsk429
from Hackensack, NJ
Gender:Female
Great for keeping cheese and other food fresh in the refrigerator.
I would recommend this to a friend!
Written by a customer while visiting foodsaver.com
Customer Rating
5
Single household
on February 26, 2017
Posted by: Waggs
from Sacramento, CA, United States
Gender:Male
My wife and I bought the counter top unit some 18 - 20 years ago and loved it. When she passed away there were still items I like to buy in bulk and break it down. This handheld unit is great for the single person or small household.
I didn't need the larger countertop version so when I saw this I bought it and some bags. I love it.
I didn't need the larger countertop version so when I saw this I bought it and some bags. I love it.
I would recommend this to a friend!
Value
5
Written by a customer while visiting foodsaver.com
Customer Rating
1
Waste of money
on December 4, 2018
Posted by: Donna B
from Woodsville, NH
Gender:Female
I bought this because the description says it works with the Deli Containers. It does not seal them at all, the battery does not hold a charge even though I followed the directions, and the round bottom does not fit the oval seal on the the containers. I tried the "Live Chat" and got nowhere. I tried calling and waited over 45 minutes before I finally gave up, and am now awaiting an answer from the email I sent 2 - 3 days ago.A big disappointment because I love FoodSaver products.
No, I would not recommend this to a friend.
Value
1
Response from foodsaver.comBy FoodSaver, Consumer Care, January 27, 2020
We apologize for the inconvenience. We stand behind our products 100% and would like to rectify this issue the best we can for you. Your feedback is important to us, and it helps us to improve our products and services continuously. We want to learn more about your situation and what exactly happened. Please send us a direct message via live chat here on the website and allow us to turn this experience around for you. Or you can give us a call at 877-777-8042. For your convenience, we are available 9 am-6 pm Mon- Fri, EST and 9 am-6 pm Saturday, EST. We look forward to hearing from you!
Written by a customer while visiting foodsaver.com
Customer Rating
1
It quit working after one use
on June 24, 2016
Posted by: Dan1
from Wisconsin, United States
Gender:Male
I used it once to seal a bag for dried herbs. The second time I wanted it to use it to seal chicken and it stopped working. Its poorly constructed.
No, I would not recommend this to a friend.
Value
1
Response from foodsaver.comBy FoodSaver, Customer Service, July 29, 2016
Thank you for sharing your feedback with us. We'd love to make sure you are satisfied with our FreshSaver, so allow us to assist you further. You can reach us at 877-777-8042 and we're available 9:00 am to 8:00 pm Monday through Friday and 9:00 am to 6:00 pm on Saturdays. Thank you very much, have a nice day!
Written by a customer while visiting foodsaver.com
Customer Rating
1
Won't work after 2 uses
on May 10, 2014
Posted by: Grizzybr
from Annapolis, md
Gender:Female
Had used this product in the past. Loved it and used it for many seasons of fishing. Recently purchased a brand new one because my old one wore out. Used it to deal only two bags of fish. It now will not work. It's been fully charged etc. and nothing...... I expect a full replacement for free from customer service. I used to love this product! Now I'm not so sure...
No, I would not recommend this to a friend.
Value
2
Response from foodsaver.comBy FoodSaver, Consumer Care, February 3, 2020
We're sorry to hear that your FoodSaver is not meeting your expectations. We pride ourselves on being the best in the business and would like the opportunity to turn this experience around for you. We want to learn more about your situation and what exactly happened. For us to assist you with the issue you are experiencing, please give us a call at 877-777-8042 or send us a direct message via live chat here on the website and allow us to turn this experience around for you. For your convenience, we are available 9 am-6 pm Mon- Fri, EST and 9 am-6 pm Saturday, EST. We look forward to hearing from you!
Written by a customer while visiting foodsaver.com
Customer Rating
4
Preserves food, wants replaceable battery.
on November 29, 2015
Posted by: LazyBob
from Lakeport, CA
Gender:Male
This kitchen gadget works as advertised. It is especially useful for inhibiting mold on cheeses. The reusable bags supplied last for many uses. The batteries last about 9 or 10 months and then won't take a charge. We have gone through three units over the years, and it is really annoying to have to buy a new unit because of exhausted batteries. I have had one apart, and it would be easy enough to replace the battery pack, but unfortunately they are not available.
I would recommend this to a friend!
Value
4
Written by a customer while visiting foodsaver.com